City Care Centre
City Care Centre, Thorpe Road, Peterborough, Cambridgeshire, PE3 6DBContact details and opening times
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Reviews
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Review titled Good Site in a Good Location
Rated 4 stars out of 5
by Anonymous - Posted on 05 August 2024
Site is a short walk from Peterborough Train and Bus Station, making it easier to get to than Peterborough Hospital. Having services such as Community ENT in a Central Location is a great idea. As for the service itself, was seen earlier than my appointment time and was given great advice. The NHS should be more like this everywhere.
Visited August 2024
Review titled City Care Centre
Replied on 06 August 2024
Dear Patient Many thanks for your positive review regarding the Peterborough City Care Centre on Thorpe Road. Peterborough City Care Centre is certainly a valued local asset and very much liked and appreciated by patients. Yours faithfully Christopher Hampson PALS Officer Cambridgeshire and Peterborough NHS Foundation Trust.
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Review titled Otters Retreat - Fantastic Support
Rated 5 stars out of 5
by Leah W - Posted on 13 August 2024
I only gave birth 3 days ago to my first child and I’ve been really struggling with breast feeding as it was so painful. I was advised that the otters retreat offers a breast feeding clinic - so I called simply to ask when it would be so I could attend and instead they sent a lovely midwife out within an hour to help me in person. She was absolutely fantastic and did not make me feel bad for struggling. She even helped with other queries I had too which put my mind at ease completely. I have other appointments there too and I cannot wait as it’s nice to feel supported and that they’ll actually make the time and not rush you.
Visited August 2024
City Care Centre has not yet replied.
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Review titled Fantastic help from one of your member of staff
Rated 5 stars out of 5
by Ian Johnson - Posted on 21 June 2024
Please pass on my sincere thanks to your member of staff who came to my aid earlier today - 21.06.2024, after my car was hit in your carpark and when the driver attempted to drive away without stopping. your member of staff kindly contacted the Police at my request and cleaned my arm along with applying a bandage to my wound as a result of me falling over when giving chase to the perpetrator. your member of staff advised she was not a nurse and I hope you can identify this Samaritan from the details I have provided. I confirm I have never met this person before and have no personal motive for giving this feedback other than to thank her from the bottom of my heart. A true angel of society.
Visited June 2024
Review titled City Care Centre
Replied on 26 June 2024
Dear Mr Johnson Many thanks for your message I was most sorry to read about what happened in the car park. Our hospital does not own or manage the building or car park but I will share your feedback with the landlord NHS property Services. I will suggest to our property services colleagues that they could share your feedback with all the teams and services that use the city care centre. Hopefully your message will be seen by the person who helped you. Kind regards Christopher Hampson PALS Officer Cambridgeshire and Peterborough NHS Foundation Trust
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Review titled Fantastic friendly service
Rated 5 stars out of 5
by Anonymous - Posted on 09 March 2024
Today; Saturday; I attended the city care centre to get my bloods taken. There had been a mix up with my appointment but the lady taking bloods for the day couldn’t have been more helpful and said I could be seen. I was so grateful and I appreciate lucky. It was not just that she helped me it was how she noticed she could help and just did so. We don’t always see that in healthcare. Thank you I expect you would go the extra mile and stretch your day with kindness and care for all your patients at anytime you are able. Which is why you deserve some recognition. I do not always look unwell but the effort just to get to the appointment was long. The flexibility and support brightened my mood for the day. What a lovely person to have working for the department. I am not able to name the person in the review I expect this rule is due to protection of staff but, I hope you are easily identified.
Visited March 2024
Review titled City Care Centre
Replied on 18 March 2024
Dear Patient Many thanks for your five star review regarding our colleagues working for the bloods service. Our Trust does not manage or commission (pay for) this service. The bloods service is part of the Greater Peterborough Network, commissioned by the Cambridgeshire and Peterborough Integrated Care System. Please respond to: palsandcomplaints@cpft.nhs.uk If you would like us to pass your message onto the bloods service based at City Care Centre, Peterborough, Thorpe Road. Kind regards Christopher Hampson PALS Officer PALS and Complaints Team Cambridgeshire and Peterborough NHS Foundation Trust
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Review titled Excellent service
Rated 5 stars out of 5
by Ken - Posted on 22 March 2024
Husband attended audiology this morning. Wonderful service, the audiologist was polite,caring,attentive,professional and very knowledgeable.Well done.
Visited March 2024
Review titled City Care Centre
Replied on 22 March 2024
Dear Ken Many thanks for taking the time to contact our hospital. I'm sorry to advise that audiology services is not provided by our Trust. If you would like to share your positive experience with audiology you may wish to contact the service directly. Audiology services are provided by InHealth Audiology Link: https://locations.inhealthgroup.com/location/peterborough-city-care-centre/ Tel: 0333 202 0300 I'd be happy to pass your message to the provider of audiology. If you would like your feedback share with InHealth, please could you email your details to: palsandcomplaints@cpft.nhs.uk Kind regards Christopher Hampson PALS Officer Cambridgeshire and Peterborough NHS Foundation Trust
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Review titled Basics people, basics.
Rated 1 star out of 5
by Fred - Posted on 11 March 2024
Considering that this is supposed to be a walk-in centre, access is very poor. Parking is impossible at times, quite a few in my experience, and parking nearby is very difficult. This can pose issues for those who are ill! When trying to call to discover opening times for departments, the automated system directed me (eventually) to the correct number, then automatically 'cut-off' because it wasn't 'active'. Great!
Visited March 2024
Review titled City Care Centre
Replied on 18 March 2024
Dear Fred Many thanks for taking the time to contact our organisation - Cambridgeshire and Peterborough NHS Foundation Trust (CPFT). I was most sorry to read about your experience in trying to get parked at the City Care Centre. Our Trust has various services based at the City Care Centre but we do not manage or own the building. If you would like to share your feedback with the landlords, you may wish to contact NHS Property Services. E-mail: customer.services@property.nhs.uk Tel: 0800 085 3015 If you would prefer our team to share your feedback with NHS Property Services, please e-mail: palsandcomplaints@cpft.nhs.uk Kind regards Christopher Hampson PALS officer PALS and Complaints Team
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Review titled Brilliant care and service
Rated 5 stars out of 5
by Anonymous - Posted on 18 September 2023
I came in for a blood test and was quite nervous as every time I have had a blood test the nurse/doctors always struggled to locate my veins and the process takes upto 30 mins. The nurse at the City Care Centre who did my blood test was absolutely amazing. The nurse kept me calm and within a minute or two we were done. I didn’t even feel amything conaidering a few bottles were required. I never had such a positive or painless experience and wanted to leave a feedback to acknowledge the great service l had from the start upon entering the reception to leaving Thank you very much
Visited September 2023
Review titled City Care Centre
Replied on 25 September 2023
Dear Patient Many thanks for your five star review regarding our colleagues working for the bloods service. Our Trust does not manage or commission (pay for) this service. The bloods service is part of the Greater Peterborough Network, commissioned by the Cambridgeshire and Peterborough Integrated Care System. Please respond to: palsandcomplaints@cpft.nhs.uk If you would like us to pass your message onto the bloods service based at City Care Centre, Peterborough, Thorpe Road. Kind regards Christopher Hampson PALS Officer Cambridgeshire and Peterborough NHS Foundation Trust
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Review titled Parking not fit for purpose
Rated 3 stars out of 5
by Anonymous - Posted on 26 September 2023
Currently queuing to park my car as car park is full - have been queuing for 30 mins and still 2 cars in front of me. I’m going to be late for my appointment. Car parking facility at this location needs reviewing as it is regularly full! Action required. This is a crazy situation.
Visited September 2023
Review titled City Care Centre
Replied on 26 September 2023
Dear Patient, Many thanks for taking the time to contact our organisation - Cambridgeshire and Peterborough NHS Foundation Trust (CPFT). I was most sorry to read about your experience in trying to get parked at the City Care Centre. Our Trust has various services based at the City Care Centre but we do not manage or own the building. If you would like to share your feedback with the landlords, you may wish to contact NHS Property Services. E-mail: customer.services@property.nhs.uk Tel: 0800 085 3015 If you would prefer our team to share your feedback with NHS Property Services, please e-mail: palsandcomplaints@cpft.nhs.uk Kind regards Christopher Hampson PALS officer PALS and Complaints Team
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Review titled Shoddy
Rated 2 stars out of 5
by Tim Harvey - Posted on 14 June 2023
Arrived 5minutes late for a blood test, waited a minute or two for the receptionist; and was informed, when she showed, that I had missed my appointment. Hopefully I have no terminal illness.
Visited June 2023
Review titled City Care Centre
Replied on 15 June 2023
Dear Mr Harvey I was most sorry to read about what has happened. Our Trust does not manage or commission (pay for) this service but we can help get your feedback to the provider of the bloods service. Please telephone or e-mail and we will be able to signpost you to the provider - The Greater Peterborough Network. Kind regards Christopher Hampson Patient Experience Officer Cambridgeshire and Peterborough NHS Foundation Trust E-mail: palsandcomplaints@cpft.nhs.uk Tel: 0800 376 0775 / 01223 219 444 open 9.00 am till 5.pm Monday to Friday. Closed bank holidays. Voice message available.
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Review titled Extremely rude receptionist
Rated 4 stars out of 5
by Anonymous - Posted on 16 May 2023
I came for an appointment today and was sent to the X-ray department by mistake, the receptionist was extremely rude and very unhelpful. However once i got to the correct clinic the staff there were lovely.
Visited May 2023
Review titled City Care Centre
Replied on 17 May 2023
Dear Patient, Many thanks for taking the time to get in touch. I was most sorry to read about your unpleasant experience. I'm sorry to advise that our Trust does not manage or commission (pay for) x-ray services at City Care Centre. I was pleased to read that clinic staff staff looked after you well on arrival at your appointment. The x-ray department is managed by Peterborough and Stamford Hospitals / North West Anglia NHS Foundation Trust. You may wish to redirect your feedback to Peterborough and Stamford Hospitals / North West Anglia NHS Foundation Trust. Peterborough and Stamford Hospitals / North West Anglia NHS Foundation Trust PALS contact details: Tel: 01733 673 405 E-mail: Nwangliaft.pals@nhs.net Link: https://www.nwangliaft.nhs.uk/advice-support/issues-and-concerns-pals/ Kind regards Christopher Hampson PALS Officer
Information supplied by Cambridgeshire and Peterborough NHS Foundation Trust