Croydon Talking Therapies
The Admin Building, Bethlem Royal Hospital, Monks Orchard Road, Beckenham, Kent, BR3 3BXContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Fantastic care and support
Rated 5 stars out of 5
by Steve C - Posted on 19 May 2023
I have been wonderfully fortunate to receive excellent care from Croydon Talking Therapies. My therapist took time to know my issues and helped me to work through them so that i could see a way forward and plan to keep tackling life. My feelings of anxiety (severe) and depression have eased massively and my outlook on life, relationships and why i do the things i do are far more informed. So grateful for this intervention in my life and will always be indebted to the professionalism of my therapist. Thank you.
Visited May 2023
Review titled Croydon Talking Therapies
Replied on 08 June 2023
Dear Steve, Thank you for writing about the excellent care you received from Croydon IAPT and how it has helped you work through your issues. Your thanks will be passed on to the services for their feedback.
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Review titled Brilliant service
Rated 5 stars out of 5
by Anonymous - Posted on 30 June 2023
I was sceptical about how much therapy would help me, but it turned out to be brilliant. I couldn't have got through the last couple of months without it. I learnt so many things that helped me to cope.
Visited May 2023
Review titled Croydon Talking Therapies
Replied on 17 July 2023
Thank you for writing about your misgivings about therapy and how you have found it has helped you cope. Your comment will be forwarded to the service for feedback purposes.
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Review titled Thoughtful and responsive
Rated 5 stars out of 5
by Elizabeth Fitzpatrick - Posted on 24 June 2023
I came to my first session with what I think were called moderate to severe symptoms of anxiety and low mood. My therapist took her time to get to know me and my main issues. She introduced me to several tools which I introduced into my weekly living. A particular breakthrough for me came when she clarified for me the different presentations of worry, rumination and low mood - the three were so intertwined for me that I found it hard to describe what I was feeling and which tool to use. I have learned through the direction she provided about the importance of practice - of regularly using the techniques she taught me. The booklet I was given describing some of the techniques was very helpful, and I still have and use it. My treatment took place as the days were getting lighter, something that has always helped lift my mood. The test of how well I have engaged with what I have been given, will I think come in the autumn as days get noticeably shorter. I would like to thank my therapist for her support - it really has made a difference.
Visited May 2023
Review titled Croydon Talking Therapies
Replied on 26 June 2023
Dear Elizabeth. Thank you for writing about your experience of using Croydon IAPT. Your comments about the service and your thanks to your therapist for her support will be passed to Croydon IAPT for their feedback.
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Review titled Really Helped
Rated 5 stars out of 5
by Julie Mahmoud Emam - Posted on 29 June 2023
I had a one to one phone call a week.. At first I dreaded the phone call, but soon started to look forward to them...They really helped get me on track, and gave me my confidence back.... My caller was understanding and kind and gave good advice for projects for me to work on
Visited May 2023
Review titled Croydon Talking Therapies
Replied on 30 June 2023
Dear Julie, Thank you for writing about your experience of using Croydon IAPT and how this has helped you get your confidence back. Your comment will be shared with the service for their feedback.
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Review titled Fabulous service
Rated 5 stars out of 5
by Sharon - Posted on 15 September 2023
I have suffered with anxiety and panic attacks for 40 years and as a result my life was severely restricted on a daily basis. My GP recommend this service and I am extremely grateful that I took that step as my life has been transformed. I was very surprised that I was able to commence therapy so quickly and I had weekly face to face sessions. My therapist took time to understand my fears, symptoms and what I was doing that was exacerbating the panic. He then helped me to understand how to deal with the symptoms and manage my anxiety much better. My therapist was very kind, patient and supportive, encouraging me to push out of my comfort zone. We agreed actions that I could take between sessions to practice coping strategies discussed and taking time to do these, whilst hard, really helped. My therapist made me feel very comfortable and I was able to talk openly and honestly without feeling judged. My life has now opened up and I have the freedom and confidence to do things that I had avoided for years. I cannot thank my therapist or the service enough
Visited April 2023
Review titled Croydon Talking Therapies
Replied on 21 September 2023
Dear Sharon, Thank you for relaying your experience of Croydon Talking Therapy Service and explaining how it has helped you. Your comment will be forwarded to the service for their feedback.
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Review titled Great service
Rated 5 stars out of 5
by Anonymous - Posted on 06 April 2023
I was dealing with depression, anxiety and just feeling overwhelmed. I had no energy and little interest or motivation to do anything not even simple everyday things. I reached out for help and it was the best decision I could have made. The registration process was simple. All the staff I interacted with were great at putting me at ease and making me comfortable. This enabled me to be vulnerable and open up about how I was feeling without fear of being judged. I felt safe and listened to. I learned a lot about how to recognise my feelings and tips on how to approach and handle each one. It provided me with a new outlook and ways to get out of the cycle I felt stuck in. I’m happier, believe more in my abilities and am working my way towards getting mentally well and staying that way. I had an incredible experience and would recommend everyone to give it a try.
Visited April 2023
Review titled Croydon Talking Therapies
Replied on 08 June 2023
Thank you for writing about how positive your experience of Croydon IAPT has been in breaking the cycle you were in and for recommending the service to others. Your comment will be shared with the service for their feedback.
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Review titled Helpful and insightful
Rated 5 stars out of 5
by Anonymous - Posted on 12 June 2023
I was hugely surprised to be seen within 10 days of my referral; and being able to elect in-person sessions at a time of my choosing. This meant it was easy to fit sessions around work and home commitments. My therapist was friendly, positive and engaging. She seemed to react and adjust according to what I reported to be working. I felt like she listened and remembered; rather than any sense of an impersonal treatment. I found the sessions; within the wider context of treatment and medication to be really positive. I arrived at conclusions about the maintenance of wellbeing as a conscious and habitual practice to keep alive.
Visited April 2023
Review titled Croydon Talking Therapies
Replied on 13 June 2023
Thank you for writing about how soon you were seen following your referral to Croydon IAPT and how positive your experience has been. This will be shared with the team for their feedback.
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Review titled Great people
Rated 5 stars out of 5
by DEBORAH JONES - Posted on 26 May 2023
Best people who help you understand all you need to help get your life back to normal. Struggled a lot before my sessions and now I’m feeling so much better.
Visited March 2023
Review titled Croydon Talking Therapies
Replied on 08 June 2023
Dear Deborah thank you for writing about your experience of Croydon IAPT and how you now feel so much better. Your comment is being passed to the service for their feedback.
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Review titled Excellent practice
Rated 5 stars out of 5
by Anonymous - Posted on 24 March 2023
I had been dealing with anxiety about going on the tube following an anxiety attack. Croydon Talk Therapies gave me tools to sort it out with weekly video calls. My practitioner was so knowledgeable and kind. Highly recommended.
Visited March 2023
Review titled Croydon Talking Therapies
Replied on 08 June 2023
Thank you for writing about how Croydon IAPT have helped you manage your anxiety and of your view of your therapist. Your comment will be passed to the service for their feedback.
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Review titled Transformational course I didn't know I could get for free
Rated 5 stars out of 5
by Anonymous - Posted on 05 June 2023
I had been putting off my problems from so many years, and when I was finally pushed to take action from my partner, I never knew I would receive such incredible support for free from the nhs. From start to finish every person I dealt with was kind, considerate, empathetic and compassionate towards my needs and feelings. Each hour long class taught me something new about myself and the disorder I have been experiencing for well over 20 years. There were even some real and genuine epiphany moments that have made me see the world, my body and life in a whole new light. The exercises were simple, understandable, actionable and very easy to carry forwards with me beyond the course. I must say a particular thank you to my therapist throughout the main body of the course. I will miss our interactions, especially as they provided such a safe and enjoyable space for me to share deeply personal and often difficult feelings, emotions and opinions. I will always remember these past few months as a major major turning point in my life. I honestly would not be where I am now without the course and my experience with them. Thank you to the nhs for providing me with the tools and confidence to move forwards and shed so much old baggage and skin.
Visited March 2023
Review titled Croydon Talking Therapies
Replied on 08 June 2023
Thank you for writing about your experience of the NHS, of Croydon IAPT and for your comments about your therapist in particular. Your comments will be shared with the service for their feedback.
Information supplied by South London and Maudsley NHS Foundation Trust