Croydon Talking Therapies
The Admin Building, Bethlem Royal Hospital, Monks Orchard Road, Beckenham, Kent, BR3 3BXContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Very kind staff; limited therapy options
Rated 3 stars out of 5
by Anonymous - Posted on 12 July 2023
The staff is attentive and kind. Unfortunately, the only available therapy option is Cognitive Behavioural Therapy (CBT), which I found to be of limited effectiveness, personally speaking (although others might find it helpful). The website states that the services may help "get to the root of your problems and to manage and overcome your difficulties", but I found that CBT did not properly address the root causes of my problems.
Visited July 2023
Review titled Croydon Talking Therapies
Replied on 17 July 2023
Thank you for writing to us about your experience of using Croydon IAPT and the therapy they offer. This will be passed to the service for feedback purposes.
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Review titled An angel with no wings
Rated 5 stars out of 5
by Antonella - Posted on 14 August 2023
The therapist was lovely, really kind, patient and understanding, listening carefully and with interest and very empathetic. I found it very easy to speak to her from the very beginning and found her lessons quite interesting, though I felt it was a bit rushed at times but to no fault from her side, more the short slot times. I have learnt quite a lot in all the sessions I attended, by video call. She will go far in her career if she keeps up the way she dealt with me.
Visited July 2023
Review titled Croydon Talking Therapies
Replied on 21 September 2023
Dear Antonella, Thank you for sharing your experience of Croydon Talking Therapy Service and of your therapist in particular. This will be shared with the service for their feedback.
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Review titled Really helpful
Rated 5 stars out of 5
by Anonymous - Posted on 13 September 2023
The process from request to beginning therapy was efficient and easy to follow. It did not take too long to begin my sessions, and when they started the therapist was professional, kind and accommodating of the situation. Sessions were well structured and the course gave good tools and techniques for me to take away and use. I would highly recommend this service for anyone going through tough times.
Visited July 2023
Review titled Croydon Talking Therapies
Replied on 21 September 2023
Dear patient, Thank you for providing this feedback which will be shared with Croydon Talking Therapy service and for describing how accessible and well structured you experienced it to be.
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Review titled Great practice
Rated 4 stars out of 5
by Anonymous - Posted on 08 August 2023
I received professional support during a difficult period of my life. Very attentive and polite staff. I can safely recommend it to anyone who needs psychological help.
Visited June 2023
Review titled Croydon Talking Therapies
Replied on 21 September 2023
Dear patient, Thank your for making your comment and for your recommendation of Croydon Talking Therapy service. This will be passed to the service for their feedback.
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Review titled Great service
Rated 5 stars out of 5
by Anonymous - Posted on 06 July 2023
My experience at first was thinking was not for me. However my therapist was very supportive and patient with me and helped me through my struggles. Focusing on myself and doing the homework that helped as well
Visited June 2023
Review titled Croydon Talking Therapies
Replied on 17 July 2023
Thank you for leaving your comment about Croydon IAPT. This will be passed to the service for their feedback.
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Review titled Targeted support
Rated 5 stars out of 5
by Anonymous - Posted on 06 July 2023
I was experiencing debilitating panic symptoms which was impacting my work life. I self referred and was given an appointment very quickly. My counsellor was very knowledgeable and supportive. I was given the coping strategies I need to manage my panic symptoms and she really helped me understand the mechanism and come to terms with it all. I highly recommend this service.
Visited June 2023
Review titled Croydon Talking Therapies
Replied on 17 July 2023
Thank you for commenting about your experience of Croydon IAPT. Your recommendation is appreciated and your comment sent to the service for their feedback.
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Review titled Really Helpful App and Support
Rated 5 stars out of 5
by Anonymous - Posted on 19 July 2023
The Silvercloud app/programme is really easy to use with lots of helpful modules to work through. Having a supporter is also invaluable! I loved that I could do it in my own time and learnt so much that was useful. Highly recommended.
Visited June 2023
Review titled Croydon Talking Therapies
Replied on 21 September 2023
Dear patient, Thank you for commenting on Croydon IAPTS Silvercloud app/programme and for your recommendation. This will be passed to the service for their feedback.
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Review titled Extremely helpful
Rated 5 stars out of 5
by Katherine - Posted on 25 June 2023
Unsure at first if I would benefit from talking therapy, I found it to be extremely helpful. They were understanding & patient with me & helped me complete tasks to achieve goals set to my current situation. With a weekly call they were always happy to talk about any worries or concerns I may have and answers any questions. I now have the tools & information to help me resolve & better my mental health on my own when required. Really helpful. Thank you.
Visited June 2023
Review titled Croydon Talking Therapies
Replied on 26 June 2023
Dear Katherine, Thank you for writing about your experience of using Croydon IAPT and how helpful you found it. Your comment will be shared with them for their feedback.
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Review titled Great service
Rated 5 stars out of 5
by Anonymous - Posted on 06 July 2023
My experience at first was thinking was not for me. However my therapist was very supportive and patient with me and helped me through my struggles. Focusing on myself and doing the homework that helped as well
Visited June 2023
Review titled Croydon Talking Therapies
Replied on 17 July 2023
Thank you for writing about your experience of using Croydon IAPT. Your comment will be forwarded to the service for their feedback.
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Review titled Very helpful
Rated 5 stars out of 5
by Suzie - Posted on 25 August 2023
I suffer from bad anxiety, depression, low self-esteem, etc... I was anxious to talk to someone new, I find it difficult to open up, and did not know what to expect, but my psychological practitioner was very friendly, understanding, and knowledgeable, so he made my experience quite easy. I was sad when my service came to the end, but I learned valuable things that I can use in my day to day life.
Visited May 2023
Review titled Croydon Talking Therapies
Replied on 21 September 2023
Dear Suzie, Thank you for making your comment about Croydon Talking Therapy Service and explaining you now have things you can use in your everyday life to manage your experiences. This will be passed to the service for their feedback.
Information supplied by South London and Maudsley NHS Foundation Trust