Croydon Talking Therapies
The Admin Building, Bethlem Royal Hospital, Monks Orchard Road, Beckenham, Kent, BR3 3BXContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Good system and tools
Rated 5 stars out of 5
by Anonymous - Posted on 09 November 2022
I had online therapy to help me get through long term anxiety and stress of being unemployed. I worked through modules over the course of 6 weeks or so. I was assigned a therapist who would provide weekly feedback. There is plenty of useful information to help understand emotions and feelings. Plus the system provides tools like a journal, emotion tracking and more which are very useful
Visited October 2022
Review titled Croydon Talking Therapies
Replied on 10 November 2022
Thank you for describing how the online therapy you undertook at Croydon IAPT has helped you understand your emotions and feelings. This will be passed to Croydon IAPT for their feedback.
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Review titled Definitely recommend
Rated 5 stars out of 5
by Anonymous - Posted on 19 June 2023
I’ve never used Croydon Talking Therapies before and I was rather sceptical of starting sessions as I wasn’t sure that I’d be able to get the outcome that I wanted. However I am so happy with the progress that I made over my 12 sessions. I self referred and the process was really easy and I was kept well informed. My therapist was patient, easy to talk too and made sure I always knew what was planned for upcoming sessions and what we had covered in previous ones. They didn’t make me feel silly at all for any of my thoughts and concerns and put me at ease. It was quite sad to say goodbye at the end! The sessions were all online, at a suitable time for me and started punctually. There are so many tools and tips that I have taken away from these sessions and can continue to apply to my everyday life. It was challenging but if you are willing to put the hard work in then I would definitely recommend this to anyone who is considering using this service.
Visited October 2022
Review titled Croydon Talking Therapies
Replied on 26 June 2023
Dear Patient. Thank you for writing about your scepticism about using Croydon IAPT and of your progress having used them. Thank you also for your recommendation of the service to others. Your comment will be forwarded to the service for their feedback.
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Review titled The best experience
Rated 5 stars out of 5
by Anonymous - Posted on 27 November 2022
From the beginning of my sessions I felt heard and all excercises were easy complete and I ve made great progress thank you so much to my therapist( not sure if its ok to mention names) amazing service!
Visited October 2022
Review titled Croydon Talking Therapies
Replied on 28 November 2022
Thank you for writing about your experience and of the progress you have made. Your thanks will be passed to the service for their feedback.
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Review titled Great service
Rated 5 stars out of 5
by Anonymous - Posted on 16 November 2022
The service helped me at a very difficult time. It helped me to rationalise and work through personal challenges. Thank you very much.
Visited October 2022
Review titled Croydon Talking Therapies
Replied on 16 November 2022
Thank you for leaving this comment about Croydon IAPT. Your thanks will be passed on to the service for their feedback.
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Review titled Great pratice
Rated 5 stars out of 5
by Lesley Mead - Posted on 18 November 2022
The treatment I received answered a specific query I had, which set my mind at rest. Because I was able to self-refer and the sessions were online I did not have to wait to be seen. The interviews enabled me to clearly reflect on issues which had been troubling me for some time, and which, I now realise, I should have addressed much sooner. The service you provide is of great value.
Visited October 2022
Review titled Croydon Talking Therapies
Replied on 22 November 2022
Dear Lesley, Thank you for writing about your experience of using Croydon IAPT and of how much value this was to you. Your comment will be passed to the services for their feedback.
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Review titled Supportive sessions
Rated 5 stars out of 5
by Cheryl - Posted on 13 September 2022
I have attended therapy sessions for anxiety and controlling my worrying. My therapist was extremely supportive, easy to talk to and has given me great tools to continue working through my anxiety. I felt at ease during each session and the support has been so helpful.
Visited September 2022
Review titled Croydon Talking Therapies
Replied on 26 October 2022
Dear Cheryl, Thank you for making this comment about how supportive you experienced your therapist and how at ease you felt. This has been passed onto Croydon IAPT for their feedback.
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Review titled Highly recommended
Rated 5 stars out of 5
by SteveMac - Posted on 31 October 2022
Excellent service and assistance from the Cognitive Behaviour Therapy team. Really helped me with my stress difficulties at work.
Visited September 2022
Review titled Croydon Talking Therapies
Replied on 07 November 2022
Dear SteveMac. Thank you for leaving this feedback about your positive experience with the Cognitive Behaviour Therapy team. Your comment will be sent to them.
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Review titled Great program and exceptional therapists
Rated 5 stars out of 5
by Patricia - Posted on 24 November 2022
I reached out for help at a delicate moment in my life were stress and anxiety were taking over my daily routine. After the first assessment session with a therapist, I knew straight away she was the right person. We have now terminated the 6 sessions therapy program and I can not thank her and the team enough. My therapist was professional but at the same time made me feel comfortable as If I was talking to a friend. She gave me the tools I needed at the right time and she always sent me the most useful leaflet to read and understand a little more about what my body and mind were going through. I can now say I feel totally confident to conquer my fears and manage my stress in a much more healthy way. Thank you so much.
Visited September 2022
Review titled Croydon Talking Therapies
Replied on 28 November 2022
Dear Patricia thank you for writing these kind words about your experience with your therapist and the service generally. Good to hear of your confidence to now manage your fears and stress in a healthier way. This will be passed to the service for their feedback.
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Review titled Great service, thank you
Rated 5 stars out of 5
by Anonymous - Posted on 17 December 2022
It’s a shame I can’t name my Psychological Wellbeing Practitioner because they were so good, but I just wanted to acknowledge the service as a whole and say thanks for helping me and providing tools to help me help myself. Not too long of a wait time. Just be warned the building can be hard to find first time!!
Visited September 2022
Review titled Croydon Talking Therapies
Replied on 19 December 2022
Thank you for making this comment about Croydon Talking Therapies. Although you are not able to name them personally your comment will be passed to the service as a whole so they will receive your feedback.
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Review titled Croydon Talking Therapies
Rated 5 stars out of 5
by Anonymous - Posted on 06 September 2022
My experience with Croydon Talking Therapies has been a really positive and beneficial one. The whole process from being referred by my GP to being assigned a practitioner was efficient and swift. I have felt listened to and valued from the onset. My practitioner made me feel comfortable from our first appointment and I always felt like I could open up to them and say anything without fear of judgement or embarrassment. I cannot thank my practitioner enough for all the help and support they gave me. I now I feel a lot stronger from the person that was referred to the service six months. Thank you again to Croydon Talking Therapies and to the NHS for this valuable service I am very grateful.
Visited September 2022
Review titled Croydon Talking Therapies
Replied on 26 October 2022
Thank you for relating how quickly you were able to engage with Croydon IAPT and how you have experienced their service. Your thanks have been passed onto the service by way of feedback.
Information supplied by South London and Maudsley NHS Foundation Trust