Cumberland Centre
Damerell Close, Devonport, Plymouth, Devon, PL1 4JZContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Fast Efficient Friendly Service
Rated 5 stars out of 5
by Anonymous - Posted on 21 July 2024
visited Cumberland Centre, a surprisingly excellent experience, all staff friendly, really quick in dealing with me, very professional I cannot recommend highly enough 10/10
Visited July 2024
Review titled Cumberland Centre
Replied on 25 July 2024
Thank you for you kind words and it is wonderful to receive such positive feedback. Knowing that all the teams hard work is a benefit to all our patients is lovely to hear. Thank you again for your comment. Kind regards Nigel Booth RN BSc (Hons) / NMPI Matron/ENP CumberlandUTC/ ED Minors/ Tavistock & South Hams MIUs
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Review titled Brilliant centre
Rated 5 stars out of 5
by Allison Partridge - Posted on 30 June 2024
Attended yesterday quite late in the afternoon,only waited under an hour and was found to have a broken foot.Staff were amazing from the receptionist right through to the practioners,in fact they made us laugh and feel very much at ease.
Visited June 2024
Review titled Cumberland Centre
Replied on 22 July 2024
Many thanks for taking the time to leave your lovely comment. The team pride themselves on giving wonderful care and feedback such as yours will be greatly appreciated. I will pass on your comments to our wonderful team. Myself and the team wish you well and hope that you have a speedy recovery from your injury. Many thanks Zoe Vanstone Deputy Service Line Manager
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Review titled Extremely bad
Rated 1 star out of 5
by Andrew - Posted on 03 June 2024
Visited today with my moth who has a cut to her head which needs glue I informed them of my 90 year old mothers other conditions and mine being diabetic over 3 hours waiting we could not Waite any longer twice I had informed the receptionist who went and informed the lead nurse and still no service. I am fuming at the sheer lack of any type of urgency or care absolutely disgusting. I will now hopefully get my mother seen to tomorrow luckily I have enough skill to prevent any further damage.
Visited June 2024
Review titled Cumberland Centre
Replied on 13 June 2024
I am very sorry to hear of the issues and concerns you have raised regarding your mother’s care. For me to investigate further and answer your concerns directly, I require some more information. Please contact the PALS team with the date of your attendance, the name of the patient, their date of birth and your contact details and they will pass this on to the management team, for one us to contact you PALS can be contacted on 01752 439884 or via email at plh-tr.PALS@nhs.net If you do get in contact, please quote PALS reference 77688 so that we can align any future contact with this posting. Kind Regards Louise Bunn Lead Specialist Practitioner in Urgent Care & UTC/MIU Manager.
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Review titled Great Service
Rated 5 stars out of 5
by chris jackson - Posted on 31 May 2024
I attended twice for the removal of many sea urchin spines from my foot. The team were kind, professional and patient. Thank you for providing a great service.
Visited May 2024
Review titled Cumberland Centre
Replied on 17 June 2024
Dear Chris Jackson, Thank you very much for your kind comments. It is always great to receive such lovely feedback and I will ensure that those staff involved in your care are thanked on your behalf. I do hope you are making a speedy recovery. Kind Regards Louise Bunn Lead Specialist Practitioner in Urgent Care & UTC/MIU Manager, UTC Cumberland Centre
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Review titled Always excellent care at the Cumberland centre
Rated 5 stars out of 5
by Anonymous - Posted on 01 May 2024
Attended with a laceration to my arm. The MIU was clearly very busy but all members of staff were friendly, approachable and compassionate. Feeling very thankful and grateful to the wonderful staff here who always provide a high level of care under such great pressure.
Visited May 2024
Review titled Cumberland Centre
Replied on 07 May 2024
Many thanks for taking the time to leave your lovely comment. The team pride themselves on giving wonderful care and feedback such as yours will be greatly appreciated. I will pass on your comments to our wonderful team. Myself and the team wish you well and hope that you have a speedy recovery from your injury. Kind Regards Kayleigh Veale Lead Nurse Practitioner & Nurse Manager, UTC Cumberland Centre
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Review titled Useless
Rated 1 star out of 5
by Anonymous - Posted on 17 March 2024
Needed drugs for a swollen jaw since it was the weekend no one was available. All I needed was a prescription and told it wasn’t their problem and was given a phone number as if that could solve anything.Like that would make drug’s magically appear. Absolutely useless! God help anyone that genuinely needs them.
Visited March 2024
Review titled Cumberland Centre
Replied on 18 March 2024
Thank you for your feedback. I am sorry to hear that you had a negative experience after attending the Cumberland UTC. Unfortunately, we are a nurse led service and some presentations such as dental pain are outside our scope of practice. You were sign posted to a service that would have assisted you on the day. I hope you are feeling better soon and thank you again for leaving your feedback. Kind regards Nigel Booth RN NMPI Matron/ENP Cumberland UTC/ ED Minors/ Tavistock & South Hams MIUs
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Review titled Great practice and lovely team
Rated 5 stars out of 5
by Anonymous - Posted on 04 January 2024
First time I’ve had to use this service due to an ankle injury. Brought lots of snacks as expected a long wait but triage, x-Ray and seeing someone was really quick and efficient. All staff were lovely and really helpful. Thank you!
Visited January 2024
Review titled Cumberland Centre
Replied on 19 February 2024
Thank you so much for your a positive feedback. The Cumberland UTC strives to give the best possible service, and hearing such feedback only confirms that we are moving in the right direction. We all hope that you are recovering well from your injury. Thank you again for your feedback. Kind regards Nigel Matron Nigel Booth CumberlandUTC/ ED Minors/ Tavistock & South Hams MIUs
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Review titled Great practice
Rated 5 stars out of 5
by Luke - Posted on 16 October 2023
Friendly and professional staff. I felt comfortable and was assessed, x rayed and treated quickly and efficiently. I am not someone who has ever really left feedback but I really thought that on this occasion I should. Thank you.
Visited October 2023
Review titled Cumberland Centre
Replied on 27 November 2023
Thank you for your lovely comment. The team at Cumberland Urgent Treatment Centre pride themselves on giving wonderful care and feedback such as yours will be greatly appreciated. I will pass on your comments to the relevant staff who treated you. Zoe Vanstone Deputy Service Line Manager
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Review titled Disgusting and rude staff
Rated 2 stars out of 5
by Anonymous - Posted on 05 September 2023
The receptionist booked me in and told me it’s was at least a 5.5 hour wait basically did I need to be there when I went into triage I was told i probably won’t get another X-ray baring in mind my swelling and bruising is 10x worse then it was before I was seen a week ago i couldn’t move my hand properly and had pins and needles but apparently that’s normal and the arm had been knocked again after my fall would not recommend this place!
Visited September 2023
Review titled Cumberland Centre
Replied on 11 September 2023
I am very sorry to hear that this was your experience. Please contact the Patient Advice & Liaison team (PALS) team directly, giving your full details, so that I may investigate this further. PALS can be contacted on 01752 439884 or by email at plh-tr.PALS@nhs.net Please quote reference PALS 73697 when making contact so we can align any future contact from you with this website comment. Kind Regards Louise Bunn Lead Specialist Nurse Practitioner & Nurse Manager, UTC Cumberland Centre
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Review titled Fantastic Service and Great Staff
Rated 5 stars out of 5
by Paul Burton - Posted on 31 May 2023
I visited yesterday at 0800 and I was extremely impressed with the whole experience. There were abot 5 people waiting outside before they opened and we were all quickly registered by the reception staff once it opened. Within 5 mins I was seen for triage and 10 min later by a nurse practitioner who also consulted another nurse. I was treated throughout very proffesionally by some extremely helpful staff, given medication and a call back appointment. I can't recommend the facility and staff highly enough. Thank you.
Visited May 2023
Review titled Cumberland Centre
Replied on 07 June 2023
Hi Paul, thank you so much for taking the time out to give some positive feedback to the staff here at the UTC. We work very hard to achieve excellent care within the department, we are so glad that you were impressed with the service in which you received. Wishing you well with your recovery and appreciate the comments which I will share with my team. Kind Regards Kayleigh Veale Lead Nurse Practitioner & Nurse Manager, UTC Cumberland Centre
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