Eccleshill Treatment Centre
Harrogate Road, Bradford, West Yorkshire, BD10 0EPContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Excellent care
Rated 5 stars out of 5
by Susan Byrne - Posted on 03 January 2025
Attended the unit for A Gastroscopy and from the onset everyone I came in contact with were extremely professional with a friendly and reassuring manner. The atmosphere was relaxed and I was given the best care throughout. I am so grateful for the care given to me including the follow up report on my discharge. Thank you to everyone involved
Visited January 2025
Review titled Eccleshill Treatment Centre
Replied on 07 January 2025
Dear Susan Thank you for taking the time to provide this feedback. We are so pleased that you had a good experience. Such comments do make a difference to our staff, to know their efforts have had the desired outcome. Julie Winterbottom, Company Director.
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Review titled Excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 05 November 2024
I went for a hysteroscopy & polyp removal. Everyone I met was friendly, professional, compassionate and helpful. I was seen quickly but not rushed. Everything was clearly explained and the procedure was fine. The clinical staff were excellent - I cannot recommend this centre highly enough.
Visited November 2024
Review titled Eccleshill Treatment Centre
Replied on 05 November 2024
Thank you so much for your feedback. Such comments make a real difference to us, knowing that we got it right for you.
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Review titled First class care
Rated 5 stars out of 5
by Vernon Edmund Taylor - Posted on 16 October 2024
Having read the experiences from patients who have received treatment in the colonoscopy department, I find that there is nothing that I could add that has not already been said. I will say that from the receptionist, and all the staff in the clinic who were responsible for me, that the care I given to me could not have been better. Thank you all very much.
Visited October 2024
Review titled Eccleshill Treatment Centre
Replied on 21 October 2024
Dear Vernon Thank you so much for your very positive feedback. It means a lot to us knowing we have provided such a good service. Thank you for taking the time to provide this feedback.
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Review titled Not as expected
Rated 4 stars out of 5
by Anonymous - Posted on 01 November 2024
Like other reviewers I found the nurses to be friendly and professional. I don’t know if my experience of the endoscopy is typical but I spent the first couple of minutes gagging on the tube and found the prodding of the tube in my stomach quite painful. It certainly wasnt the easy 5-10 minute procedure you expect from the guidance. I had the same procedure done many years ago and had none of these problems. This time it felt rougher and more jerky than before. If my experience is not unique then more guidance to prepare patients would be helpful. If my experience is a one-off then I guess that’s a different problem.
Visited October 2024
Review titled Eccleshill Treatment Centre
Replied on 05 November 2024
Thank you for your feedback. We are sorry that you had an unsatisfactory experience on this occasion. Without your personal details I am unable to comment specifically as to whether there was any known reason why you had a different experience this time. I can say that every procedure is unique as there are many factors at play on the day. How relaxed the patient is, whether there is any inflammation in the area being examined, as this can also alter response to any pain relief, through to the exact skill and mindset on the day of the clinician in performing what can at times be a tricky procedure to navigate. They will need to push to take a closer looks at anything they want to investigate in detail so they can be sure they have done their best for you. We use NHS standardised, best practice, information to patients for this procedure but will discuss your comments with the team to see if we can verbalise things better at pre-assessment. Keeping the balance to not scare patients off from having what is an important procedure to obtain a diagnosis and and treatment plan. The majority of patient experience is as suggested in the patient information given. Thank you again for providing this feedback.
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Review titled Fantastic practice
Rated 5 stars out of 5
by Muriel Clarke - Posted on 15 September 2024
The staff are unbelievable kind and helpful. Can't thank them enough for their care and attention from the reception to the nurses and doctors when I had the camera down into my stomach
Visited September 2024
Review titled Eccleshill Treatment Centre
Replied on 16 September 2024
We are so pleased that you had a good experience. Thank you for using this portal to tell us and others about it. It makes a difference to staff knowing they have served patients well.
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Review titled Kind and caring staff
Rated 5 stars out of 5
by Anonymous - Posted on 19 August 2024
I had to attend yesterday for an urgent colonoscopy. I was extremely nervous but the staff soon put me at ease. The nurses are so kind and you don’t feel like they’re waiting to rush off and do something else. Thoughtful little gesture like carrying your belongings for you really make a difference. Everything was clearly explained, with opportunities to ask questions. As soon as the procedure was finished, the doctor immediately said, there is no cancer. Which obviously is what everyone wants to know asap. Obviously no one wants to be in need of having this procedure done, but if you have to, I don’t think there could be a better place.
Visited August 2024
Review titled Eccleshill Treatment Centre
Replied on 03 September 2024
Thank you so much for your lovely comments about our service. All feedback, good and bad, is much appreciated and is discussed with our staff. They will be very pleased to have provided such a good experience for you.
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Review titled Excellent service
Rated 5 stars out of 5
by John Coates - Posted on 08 August 2024
I attended for a gastroscopy and found all staff professional,caring and friendly. The whole experience was set up to make one feel relaxed,everything was explained fully from start to finish. Many thanks.
Visited August 2024
Review titled Eccleshill Treatment Centre
Replied on 19 August 2024
We are so pleased that you had a good experience of our service. Thank you for taking the time to provide this feedback. It means a lot to us. Your comments will be fed back to our staff.
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Review titled Excellent experience
Rated 5 stars out of 5
by Doug Akroyd - Posted on 05 June 2024
All staff, from reception to consultant were charming, helpful, efficient, clear in all explanations, and very professional. Everything was punctual, smoothly carried out, and nothing was too much trouble. Absolutely top class experience all round.
Visited June 2024
Review titled Eccleshill Treatment Centre
Replied on 05 June 2024
Dear Doug Thank you for your feedback. It means a lot to us that we have provided such a good experience. We discuss positive and negative comments with our staff and learn from them. Thank you for taking the time to feedback to us.
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Review titled Great staffs all over
Rated 5 stars out of 5
by Nakaroz Mustafa - Posted on 14 June 2024
All staff, from reception to consultant were charming, helpful, efficient, clear in all explanations, and very professional.
Visited June 2024
Review titled Eccleshill Treatment Centre
Replied on 19 June 2024
Dear Nakaroz Thank you for your review of our service. Getting good feedback from patient really makes a difference to us and our staff. Thank you for taking the time to tell us. We are so pleased that you had good experience.
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Review titled Excellent
Rated 5 stars out of 5
by Susan - Posted on 02 June 2024
I was very well looked after by everyone Everything was explained to me, which kept kept me from being nervous
Visited June 2024
Review titled Eccleshill Treatment Centre
Replied on 04 June 2024
Dear Susan Thank you for taking the time to feedback your positive patient experience. This means a lot to us and our staff. It is always good to hear when we have got things right. Thank you.
Information supplied by Westcliffe Health Innovations Ltd