Eccleshill Treatment Centre
Harrogate Road, Bradford, West Yorkshire, BD10 0EPContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Very poor service
Rated 1 star out of 5
by Peter Heels - Posted on 03 June 2024
I wanted hearing aid batteries and tubes and domes. The batteries came in a couple of days. The tubes and domes needed an audiologist to dispense. 2 weeks later in still waiting. Phoned again to query. The response was 'they're very busy'. Very poor service. A lot worse than Specsavers who they took over from. Even the phone service is poor. Nearly 10 minutes to answer the phone when I'm number 1 on the queue ! Unfortunately I've no alternate but to go through them.
Visited May 2024
Review titled Eccleshill Treatment Centre
Replied on 04 June 2024
We offer our sincere apologies for the poor experience that you have had of our service. Unfortunately, we are commissioned to provide a central point of contact and supply batteries, domes and tubes when we can identify what type of hearing device it is. The fact that we have need to pass your care to an Audiologist means we did not have that information from Specsavers. The Audiologist that rings you will be from a different provider as we are asked by the Commissioner to pass patients on for this level of care - albeit we are clinically capable of providing the full service for any patients able to get to Eccleshill Treatment Centre. We are now 8 weeks into the new system and things are starting to improve. I would hope that going forward patients will have a smoother experience than those in the first cohort. We are answering 4,000 calls per month in relation to patients with Specsaver aids. Not all need any care at present and we ask that patient do not contact us until they do. This will release some pressure on our phones. When patients do get through they should experience good customer care, and not feel rushed, with sufficient time allocated to understand their needs. We offer again our apologies for any of the part that we are involved in this new model of care. As a network of community providers we all want to offer patient focused and timely care, it will take a little time for that new system to work at its best. We thank you patients for their understanding and patients during this time.
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Review titled Excellent Treatment
Rated 5 stars out of 5
by David Wright - Posted on 19 June 2024
All staff, from reception and nurses to the consultant endoscopist were welcoming, caring, professional, and efficient. I was able to observe the procedure on the screens, with everything explained in detail as the procedure advanced. One polyp was identified for removal, and this was successfully accomplished. My thanks go to to all involved in my care.
Visited May 2024
Review titled Eccleshill Treatment Centre
Replied on 19 August 2024
Thank you so much for your feedback. We really appreciate you taking the time let us know that you had a good experience. Such feedback means a lot to us and our staff, thank you.
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Review titled Top class
Rated 5 stars out of 5
by Alan - Posted on 06 May 2024
Attended for an urgent colonoscopy and without exception every member of staff from pre assessment to post procedure recovery were wonderful. Friendly, reassuring and above all at the top of their game. Could easily single out staff but would not be fair given different roles. Seems weird to be so pleased with such a procedure but I came away with a smile. For once congratulations also to management for enabling the team to work together so well. Many thanks to all.
Visited May 2024
Review titled Eccleshill Treatment Centre
Replied on 07 May 2024
Dear Alan Thank you for your feedback. We are pleased that you have had such a good experience of our service. Your comments will be fed back to staff, they will mean a lot to them.
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Review titled Most professional practice
Rated 5 stars out of 5
by Tim Isles - Posted on 06 March 2024
I was most impressed with all aspects of my treatment, from my initial preparation briefing on 29 February to my operation on 05 March. In all cases those staff involved were highly skilled, always cheerful, and imparted a feeling of confidence throughout. I am very grateful that we have such a fine National Health Service.
Visited March 2024
Review titled Eccleshill Treatment Centre
Replied on 26 March 2024
Thank you for taking the time to feedback to us. We are so pleased that you had a good experience. Our staff work hard to provide a patient focused service and will feel rewarded by your comments.
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Review titled Fantastic Practice
Rated 5 stars out of 5
by Mary Hourigan - Posted on 23 March 2024
From entering the practice on Saturday the 16th of March for my pre-assessment and to having my procedure done in Wednesday the 29th of March all of the staff from reception to discharge were professional friendly and kind. I would have no hesitation in returning to Eccleshill treatment centre for future appointments.
Visited March 2024
Review titled Eccleshill Treatment Centre
Replied on 26 March 2024
Thank you for taking the time to feedback to us. We are so pleased that you had a good experience. Our staff work hard to provide a patient focused service and will feel rewarded by your comments.
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Review titled Excellent Treatment
Rated 5 stars out of 5
by Anonymous - Posted on 01 March 2024
I went in for a colonoscopy and I found all the staff very friendly and very helpful. I could not have been better treated. The staff performing the colonoscopy were absolutely fantastic and very competent. I was a bit nervous about going for this but everyone there helped put me at ease.
Visited March 2024
Review titled Eccleshill Treatment Centre
Replied on 26 March 2024
Thank you for taking the time to feedback to us. We are so pleased that you had a good experience. Our staff work hard to provide a patient focused service and will feel rewarded by your comments.
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Review titled Very friendly and reassuring
Rated 5 stars out of 5
by Deborah - Posted on 28 March 2024
I attended for a colonoscopy and the experience was lovely from beginning to end. Lovely staff who explained everything and reassured me as I was a bit nervous. My initial results explained and when I would receive my biopsies back. A nice cuppa a gluten free biscuits afterwards 😊 The centre is light and airy without a hospital feel which is more relaxing too
Visited March 2024
Review titled Eccleshill Treatment Centre
Replied on 01 April 2024
Thank you so much for your lovely review of our service. We are so pleased to have provided such a good experience for you. Your comments will be fed back to staff - your words mean a lot. Thank you
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Review titled Brilliant service at Out of Hours
Rated 5 stars out of 5
by Hannah Dalton - Posted on 02 January 2024
I called 111 at 8pm on new year day and was told it was really busy and it was unlikely i’d receive a call. By 9pm I had spoken to the out of hours doctor and they made my 4 year old son an appointment at Eccleshill Treatment Centre 10pm. We arrived early and was seen straight away. The doctor conducted an assessment of my sons health with care and kindess (as I had a very fragile tired child) and then provided the necessary medication and gave me thorough instructions and advice on getting my little boy better. The team couldn’t of been more helpful and the whole process was so smooth from start to finish which was brilliant when you have a poorly child, such service really made a difference. I really am grateful and wanted to share my appreciation. Thank you
Visited January 2024
Review titled Eccleshill Treatment Centre
Replied on 02 January 2024
Dear Patient We are pleased that you had a good experience of NHS out of hours services however we do not believe that you were seen at Eccleshill Treatment Centre as we were closed that day and do not provide an out of hours service. Eccleshill Community Hospital - next door - is the out of hours service.
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Review titled Exceptional service
Rated 5 stars out of 5
by Jan - Posted on 23 February 2024
From my initial appointment at the clinic then surgery,follow up weekly appointments at BRI and final discharge appointment 12 weeks later at St Lukes everyone one was kind,efficient and very professional.Thankyou.
Visited December 2023
Review titled Eccleshill Treatment Centre
Replied on 26 March 2024
Thank you for taking the time to feedback to us. We are very pleased that you had a positive experience of our services. Your comments will be fed back to our staff.
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Review titled Grateful
Rated 5 stars out of 5
by Shona Haigh - Posted on 01 January 2024
From unanticipated 111 online referral/appointment to Eccleshill Treatment Centre on New Years Eve, to being attended to so quickly, with such helpfulness & kindness, I am truly grateful - thank you!
Visited December 2023
Review titled Eccleshill Treatment Centre
Replied on 02 January 2024
We are pleased that you had a good experience of NHS out of hours services however we do not believe that you were seen at Eccleshill Treatment Centre as we were closed that day and do not provide an out of hours service. Eccleshill Community Hospital - next door - is the out of hours service.
Information supplied by Westcliffe Health Innovations Ltd