Eccleshill Treatment Centre
Harrogate Road, Bradford, West Yorkshire, BD10 0EPContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Cannot get through by telephone
Rated 4 stars out of 5
by Charlotte Clough - Posted on 21 November 2023
Had an initial appointment and was treated very well. Specialist was very thorough and sent me for further tests. I called yesterday trying to find out if the results of my MRI have been received yet. I made 2 calls and held both times for over 40 minutes. When I finally managed to speak to someone I found it difficult to get any idea about when I would have a follow up appointment. The results of my MRI test are on my NHS app so I am aware that they are now available. My first appointment was very thorough and the doctor was very helpful. Unfortunately the follow up has not been the same. It is very difficult to speak to someone to chase anything up so I am still struggling to know when the next steps will happen for me.
Visited November 2023
Review titled Eccleshill Treatment Centre
Replied on 02 January 2024
Thank you for your feedback. Sincere apologies for your long wait on our phones. That should not have happened. Unfortunately without knowing your details we are unable to trace your call to look into why this happened. We will however investigate this the best we can to attempt to rectify the problem. With regards your MRI result that shows on your online medical record. we have to wait for the Hospital in which you had the scan to send us the report electronically, so there may be periods of delay from your GP practice receiving and inputting the report on your record to us getting a copy from the Hospital. Unfortunately, NHS IT systems are not all fully integrated as much as we would all like, nor are full shares always in place between organisations for us to see your full medical record. This is something we are all working on to improve. Apologies again for your experience on this occasion.
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Review titled Abysmal and couldn’t care less
Rated 1 star out of 5
by Anonymous - Posted on 08 November 2023
They left me sitting in reception. Never got seen. Total waste of time. Nobody cared one bit. You’d hope for someone to try to help. But no. Not a bit of it. Never saw any clinician but the office or reception staff were unhelpful in the extreme.
Visited November 2023
Review titled Eccleshill Treatment Centre
Replied on 14 November 2023
We are so sorry about this. We can only assume that you approached reception to let us know you had arrived, and once you had waited some time you approached reception again to inform us of that? The only way we can truly look into what happened is if you please contact us with your name. We can then explain any errors on our behalf and also ensure this does not happen to another patient. Please get in touch as we need to ensure there is no further delay in your care.
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Review titled Good service
Rated 5 stars out of 5
by Howard - Posted on 19 October 2023
Prompt service including being seen for pre colonoscopy meeting on a Sunday. The staff were all very helpful and professional befoe during and after colonoscopy.
Visited October 2023
Review titled Eccleshill Treatment Centre
Replied on 23 October 2023
Thank you for your review. Receiving positive feedback really lifts staff morale, it is much appreciated. Very pleased that we gave you a positive experience.
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Review titled Excellent service
Rated 5 stars out of 5
by Tracy Titre - Posted on 24 September 2023
I had endoscopy this am at Eccleshill. Most efficient & professionally run service. Nursing staff are excellent! So friendly, explaining everything that's happening with professional & cheerful manner. Thank you for providing such a great service
Visited September 2023
Review titled Eccleshill Treatment Centre
Replied on 27 September 2023
Thank you for your feedback. We really appreciate you taking the time to do that, it makes a real difference to staff morale.
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Review titled Nobody answering the phone
Rated 3 stars out of 5
by Mary - Posted on 31 May 2023
I’ve tried 3 times and approx 30 mins each time. Nobody picks up the phone! Is there anyone on reception? I had a scan in March, wanted to know results. How do I find out if I can’t reach by phone? Thanks
Visited May 2023
Review titled Eccleshill Treatment Centre
Replied on 05 June 2023
I am sorry to read of your experience. In order to investigate what has gone wrong we need your telephone number so we can track it through our system. No line should be ringing for 30 minutes with no answer. Our phone should be giving the options to get through to the relevant team for the service you are needing. If they don't pick up it should divert to our main reception. We have checked and the rules in the phone system are set as this. The main reception is manned by 2 staff during our opening hours which is more than enough for the workload there. We have a closed message thereafter. Without your phone number we cannot see where our system failed. Please try our phones again and hopefully we will pick up after a few rings. If you could let us know at that point that Julie Winterbottom, Director, needs your telephone number staff will pass it to me. Thank you. Apologies again for your experience, we want to get things right, if you can please provide your number to us we then know what needs addressing.
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Review titled Receptionist
Rated 1 star out of 5
by Anonymous - Posted on 08 April 2023
Hi other day I tried to ring about my wife!! I thought great when it said I was number 2... then after 10 mins I was number 1.... yes I thought I can get this problem with my wife sorted...oh no how wrong was I.. iwas was on phone for 1hr listening to that confounded music!!! Anyway battery went on phone ...just tried again today but another hour later listening to the same music .........can anyone explain?
Visited April 2023
Review titled Eccleshill Treatment Centre
Replied on 11 April 2023
We are so sorry to hear of your experience of our service, this is not what we wanted for you or your wife. We implemented a new phone system recently that we are still working through to make sure every scenario is dealt with appropriately. Clearly something has not worked as it should have on this occasion. Without knowing what day and time of day you phoned and your phone number it is difficult to track what went wrong to then put it right. Our lines are open today as normal following the bank holiday so hopefully you will have a better experience calling in now. Please accept our sincere apologies for your earlier experience.
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Review titled Colonoscopy
Rated 5 stars out of 5
by Stephen Powell - Posted on 02 February 2023
I had a Colonoscopy today and I just wanted to say that the staff right from the receptionist to the nurses to the people who carried out the procedure were brilliant, I was put at ease and talked through all that was happening and going to happen. Made something I was not looking forward to at all go smoothly. Thanks to you all.
Visited February 2023
Review titled Eccleshill Treatment Centre
Replied on 04 February 2023
Thank you for taking the time to feedback on your experience of our service, it means a lot to us. We aim to provide a high level of care for all our patients, we are pleased you had that experience with us.
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Review titled Endoscopy
Rated 5 stars out of 5
by Sylvia Collins - Posted on 26 February 2023
I had treatment on 24th Feb.From arriving all the staff were brilliant and very kind and caring throughout.Everything was explained to me.After my blood pressure was very high the Drs and nurses stayed after their shift to care for me I would like to say abig thankyou to all.
Visited February 2023
Review titled Eccleshill Treatment Centre
Replied on 11 April 2023
Thank you for your comments. We are pleased that you had a good experience of our service. Your comments will be greatly appreciated by our staff.
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Review titled 5 star Practice
Rated 5 stars out of 5
by Cathy Sykes - Posted on 23 January 2023
Had endoscopy carried out today with great care. Dr. and staff provided outstanding care and totally put me at ease. I have to say the endoscopy had very little discomfort and was done in no time at all. Thank you so much to the very pecious people who work there, including recetion to our wonderful medical staff.
Visited January 2023
Review titled Eccleshill Treatment Centre
Replied on 24 January 2023
Thank you for your review. Our staff work very hard and such feedback really helps reassure them they are doing a good job.
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Review titled Superb Service
Rated 5 stars out of 5
by John James Allen Hindmarsh - Posted on 05 February 2023
Diagnosed with blood in poo 13 Jan, phone call from Eccleshill 17 Jan, Colonoscopy assessment 18th Jan, procedure 20 Jan. Absolutely excellent service. All involved were very caring, thoughtful and empathetic throughout. At 74, I was initially very concerned but the way I was treated was so reassuring. Even during the procedure, the nurse chatting away to me took my mind off of what was happening, and the procedure report by the Dr. was clear and concise. Well Done to all involved, one couldn't fault the process in any way, yet another example of the superb service the NHS carries out daily. Thank You.
Visited January 2023
Review titled Eccleshill Treatment Centre
Replied on 06 February 2023
Thank you for taking the time to feedback as you have on our service. We are very pleased that you had the experience you did, this is what we aim for and what motivates us to do the jobs we do.
Information supplied by Westcliffe Health Innovations Ltd