Eccleshill Treatment Centre
Harrogate Road, Bradford, West Yorkshire, BD10 0EPContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Very friendly and reassuring
Rated 5 stars out of 5
by Deborah - Posted on 28 March 2024
I attended for a colonoscopy and the experience was lovely from beginning to end. Lovely staff who explained everything and reassured me as I was a bit nervous. My initial results explained and when I would receive my biopsies back. A nice cuppa a gluten free biscuits afterwards 😊 The centre is light and airy without a hospital feel which is more relaxing too
Visited March 2024
Review titled Eccleshill Treatment Centre
Replied on 01 April 2024
Thank you so much for your lovely review of our service. We are so pleased to have provided such a good experience for you. Your comments will be fed back to staff - your words mean a lot. Thank you
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Review titled Brilliant service at Out of Hours
Rated 5 stars out of 5
by Hannah Dalton - Posted on 02 January 2024
I called 111 at 8pm on new year day and was told it was really busy and it was unlikely i’d receive a call. By 9pm I had spoken to the out of hours doctor and they made my 4 year old son an appointment at Eccleshill Treatment Centre 10pm. We arrived early and was seen straight away. The doctor conducted an assessment of my sons health with care and kindess (as I had a very fragile tired child) and then provided the necessary medication and gave me thorough instructions and advice on getting my little boy better. The team couldn’t of been more helpful and the whole process was so smooth from start to finish which was brilliant when you have a poorly child, such service really made a difference. I really am grateful and wanted to share my appreciation. Thank you
Visited January 2024
Review titled Eccleshill Treatment Centre
Replied on 02 January 2024
Dear Patient We are pleased that you had a good experience of NHS out of hours services however we do not believe that you were seen at Eccleshill Treatment Centre as we were closed that day and do not provide an out of hours service. Eccleshill Community Hospital - next door - is the out of hours service.
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Review titled Exceptional service
Rated 5 stars out of 5
by Jan - Posted on 23 February 2024
From my initial appointment at the clinic then surgery,follow up weekly appointments at BRI and final discharge appointment 12 weeks later at St Lukes everyone one was kind,efficient and very professional.Thankyou.
Visited December 2023
Review titled Eccleshill Treatment Centre
Replied on 26 March 2024
Thank you for taking the time to feedback to us. We are very pleased that you had a positive experience of our services. Your comments will be fed back to our staff.
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Review titled Grateful
Rated 5 stars out of 5
by Shona Haigh - Posted on 01 January 2024
From unanticipated 111 online referral/appointment to Eccleshill Treatment Centre on New Years Eve, to being attended to so quickly, with such helpfulness & kindness, I am truly grateful - thank you!
Visited December 2023
Review titled Eccleshill Treatment Centre
Replied on 02 January 2024
We are pleased that you had a good experience of NHS out of hours services however we do not believe that you were seen at Eccleshill Treatment Centre as we were closed that day and do not provide an out of hours service. Eccleshill Community Hospital - next door - is the out of hours service.
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Review titled Cannot get through by telephone
Rated 4 stars out of 5
by Charlotte Clough - Posted on 21 November 2023
Had an initial appointment and was treated very well. Specialist was very thorough and sent me for further tests. I called yesterday trying to find out if the results of my MRI have been received yet. I made 2 calls and held both times for over 40 minutes. When I finally managed to speak to someone I found it difficult to get any idea about when I would have a follow up appointment. The results of my MRI test are on my NHS app so I am aware that they are now available. My first appointment was very thorough and the doctor was very helpful. Unfortunately the follow up has not been the same. It is very difficult to speak to someone to chase anything up so I am still struggling to know when the next steps will happen for me.
Visited November 2023
Review titled Eccleshill Treatment Centre
Replied on 02 January 2024
Thank you for your feedback. Sincere apologies for your long wait on our phones. That should not have happened. Unfortunately without knowing your details we are unable to trace your call to look into why this happened. We will however investigate this the best we can to attempt to rectify the problem. With regards your MRI result that shows on your online medical record. we have to wait for the Hospital in which you had the scan to send us the report electronically, so there may be periods of delay from your GP practice receiving and inputting the report on your record to us getting a copy from the Hospital. Unfortunately, NHS IT systems are not all fully integrated as much as we would all like, nor are full shares always in place between organisations for us to see your full medical record. This is something we are all working on to improve. Apologies again for your experience on this occasion.
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Review titled Abysmal and couldn’t care less
Rated 1 star out of 5
by Anonymous - Posted on 08 November 2023
They left me sitting in reception. Never got seen. Total waste of time. Nobody cared one bit. You’d hope for someone to try to help. But no. Not a bit of it. Never saw any clinician but the office or reception staff were unhelpful in the extreme.
Visited November 2023
Review titled Eccleshill Treatment Centre
Replied on 14 November 2023
We are so sorry about this. We can only assume that you approached reception to let us know you had arrived, and once you had waited some time you approached reception again to inform us of that? The only way we can truly look into what happened is if you please contact us with your name. We can then explain any errors on our behalf and also ensure this does not happen to another patient. Please get in touch as we need to ensure there is no further delay in your care.
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Review titled Good service
Rated 5 stars out of 5
by Howard - Posted on 19 October 2023
Prompt service including being seen for pre colonoscopy meeting on a Sunday. The staff were all very helpful and professional befoe during and after colonoscopy.
Visited October 2023
Review titled Eccleshill Treatment Centre
Replied on 23 October 2023
Thank you for your review. Receiving positive feedback really lifts staff morale, it is much appreciated. Very pleased that we gave you a positive experience.
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Review titled Excellent service
Rated 5 stars out of 5
by Tracy Titre - Posted on 24 September 2023
I had endoscopy this am at Eccleshill. Most efficient & professionally run service. Nursing staff are excellent! So friendly, explaining everything that's happening with professional & cheerful manner. Thank you for providing such a great service
Visited September 2023
Review titled Eccleshill Treatment Centre
Replied on 27 September 2023
Thank you for your feedback. We really appreciate you taking the time to do that, it makes a real difference to staff morale.
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Review titled Nobody answering the phone
Rated 3 stars out of 5
by Mary - Posted on 31 May 2023
I’ve tried 3 times and approx 30 mins each time. Nobody picks up the phone! Is there anyone on reception? I had a scan in March, wanted to know results. How do I find out if I can’t reach by phone? Thanks
Visited May 2023
Review titled Eccleshill Treatment Centre
Replied on 05 June 2023
I am sorry to read of your experience. In order to investigate what has gone wrong we need your telephone number so we can track it through our system. No line should be ringing for 30 minutes with no answer. Our phone should be giving the options to get through to the relevant team for the service you are needing. If they don't pick up it should divert to our main reception. We have checked and the rules in the phone system are set as this. The main reception is manned by 2 staff during our opening hours which is more than enough for the workload there. We have a closed message thereafter. Without your phone number we cannot see where our system failed. Please try our phones again and hopefully we will pick up after a few rings. If you could let us know at that point that Julie Winterbottom, Director, needs your telephone number staff will pass it to me. Thank you. Apologies again for your experience, we want to get things right, if you can please provide your number to us we then know what needs addressing.
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Review titled Receptionist
Rated 1 star out of 5
by Anonymous - Posted on 08 April 2023
Hi other day I tried to ring about my wife!! I thought great when it said I was number 2... then after 10 mins I was number 1.... yes I thought I can get this problem with my wife sorted...oh no how wrong was I.. iwas was on phone for 1hr listening to that confounded music!!! Anyway battery went on phone ...just tried again today but another hour later listening to the same music .........can anyone explain?
Visited April 2023
Review titled Eccleshill Treatment Centre
Replied on 11 April 2023
We are so sorry to hear of your experience of our service, this is not what we wanted for you or your wife. We implemented a new phone system recently that we are still working through to make sure every scenario is dealt with appropriately. Clearly something has not worked as it should have on this occasion. Without knowing what day and time of day you phoned and your phone number it is difficult to track what went wrong to then put it right. Our lines are open today as normal following the bank holiday so hopefully you will have a better experience calling in now. Please accept our sincere apologies for your earlier experience.
Information supplied by Westcliffe Health Innovations Ltd