GP Hub Purley
GP Hub Purley, 856 Brighton Road, Purley, Surrey, CR8 2YLContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Dismissive GP hub
Rated 1 star out of 5
by Anonymous - Posted on 22 August 2024
Gp hub contacted my gp surgery without informing me saying why do we keep on coming here for a wound dressing change, when 111 told us we can come here, they need to make clear contact with patients and if you offer a service online or on 111 referral then uphold your services. don’t just turn away patients when they have nowhere else to go, and when they’ve been referred from gp /111. Also rude to go behind a patients back and tell their gp to tell them to stop coming here.
Visited August 2024
GP Hub Purley has not yet replied.
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Review titled Dismissive GP and misdiagnosis
Rated 1 star out of 5
by Anonymous - Posted on 29 July 2024
I got an appointment at the hub over the weekend due to being in pain and noticed the appearance of skin lesions, the GP I saw barely even acknowledged me or examined my face, just said they might be cysts and gave me steroids and antibiotics. Turns out it's actually shingles and have been given and taking stuff that makes it worse! I have been in agony and distress all weekend and the doctor was extremely dismissive and not thorough.
Visited July 2024
Review titled GP Hub Purley
Replied on 29 July 2024
As this is a very specific complaint, I would value the opportunity to fully investigate and respond, can I ask that you email me your details so that I may do so? Please email: lynne.hughes7@nhs.net This site is public, so please do not share any personal info here.
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Review titled Reassuring, to the point
Rated 5 stars out of 5
by KA - Posted on 29 July 2024
Very helpful and reassuring; staff were risk aware before and during appointment and a quick, boundaried service.
Visited July 2024
Review titled GP Hub Purley
Replied on 30 July 2024
Many thanks for your feedback, very glad to have been able to assist you on your visit to our service. Kind regards Lynne Hughes, Service Manager
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Review titled Thank you
Rated 4 stars out of 5
by Anonymous - Posted on 23 February 2024
One of the doctors saw me although she didn’t have to and could have easily sent me straight to Mayday for an X-ray. She was compassionate and kind. Very much appreciated. Just wanted to say Thank you.
Visited February 2024
Review titled GP Hub Purley
Replied on 26 March 2024
Many thanks for taking the time to review our service. Glad that we were able to assist in your time of need. Best wishes Lynne Hughes, Service Manager
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Review titled Treated with suspicion
Rated 1 star out of 5
by Jacqueline Brown - Posted on 27 January 2024
Unfortunately I had a poor experience on 25th January. The GP I saw kept on asking how I had got an appointment and asked ‘why are you here?’ At one point she stood across the room just staring at me. I had called the Purley Hub thinking that it was a walk in clinic. I had missed getting an appointment in my area. I had made it very clear that I was a Tadworth resident but was told that I could still get an appointment at the hub. I had explained this to the GP I saw but she did not seem to believe me and regarded me with suspicion. I am not entirely sure what she thought was going on but I was a genuine patient and did not appreciate being treated in this way. It was an unpleasant experience and left me feeling unsettled. I can only assume that she thought I was involved in some sort of ‘scam’ to get medication and then sell it on??? I have the right to be treated with dignity and respect when I visit a surgery.
Visited January 2024
Review titled GP Hub Purley
Replied on 26 March 2024
I am so sorry to hear of your poor experience of the GP Hub on this occasion. Just for clarity, the GP Hubs are open to patients from both Croydon Borough and from further afield; we also accept walk-in patients presenting with urgent care need. I can only apologise that you were made to feel uncomfortable and assure you that I will speak to the GP you saw to address this. Best wishes, Lynne Hughes, Service Manager
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Review titled Poor GDPR and patient privacy
Rated 1 star out of 5
by Anonymous - Posted on 06 November 2023
I am currently sat in the purley gp hub waiting room. It's 4.20pm and I can very clearly hear the gp in consulting room 2, doing a telephone consultation where he has kept the patient on loud speaker and I could hear the entire exchange. I dread to think that had this patient had a more sensitive or severe medical concern how he would feel about the 8 members of the public hearing the ins and outs of his medical issues.
Visited November 2023
Review titled GP Hub Purley
Replied on 17 November 2023
Thank you for bringing this issue to our attention. We do not generally conduct telephone consultations, preferring to conduct our consultations face-to-face. I have shared your concern with all of our clinicians to ensure that this does not happen again
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Review titled Brilliant
Rated 5 stars out of 5
by Suzy Knightly - Posted on 09 July 2023
I have just been to the GP hub in purley on a Sunday late afternoon, without an appointment. I was seen by a lovely GP who assessed me and gave me a prescription, which I picked up next door. I was there approximately 20 minutes, from walk-in to seeing the GP and then leaving. Outstanding service and a brilliant doctor. Very grateful!
Visited July 2023
Review titled GP Hub Purley
Replied on 17 November 2023
Many thanks for taking the time to feedback regarding your very positive experience of the GP Hub, I have shared your comments with the whole team, many thanks
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Review titled Great service
Rated 5 stars out of 5
by Listar Wilson - Posted on 24 June 2023
I really needed to see a GP as advised by my local pharmacist to get advise. I went to GP hub the receptionist did say that I heeded make App throughhe NHS 11 1 but when she saw thae state of my allergies she gave me Appointment for same day I was able to see Doctor who prescribed medication for me
Visited June 2023
Review titled GP Hub Purley
Replied on 17 November 2023
the GP hubs are in place to address urgent care needs , such as yours. Many thanks for taking the time feedback about the GP Hub service, so glad that we were able to assist.
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Review titled Very unhappy with service provided
Rated 1 star out of 5
by Anonymous - Posted on 22 March 2023
I was told by 111 to go see the Purley gp hub because my daughter had severe diarrhea when I arrived, the GP who was seeing us was very rude, I was asked why are you bringing your daughter here because she has diarrhea and also my how long I have been in this country do you not know there's no treatment for diarrhea. They we she talking to me it was like she was shouting at me and very rude am very upsetting I really didn't like how I was spoke to I would not become to this gp and would not recommend this gp to anyone.
Visited March 2023
Review titled GP Hub Purley
Replied on 23 March 2023
I am so sorry that you were unhappy with the service you received on this occasion. I would very much like to be able to investigate on your behalf and discuss with the GP who saw your daughter. Can I please ask that you send me an email with details of the date you attended and your Daughters name, to lynne.hughes7@nhs.net. Please do not post any further details to this site in response so as to protect your identity. Kiind regards Lynne Hughes, Service Manager
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Review titled Great service
Rated 5 stars out of 5
by Lauren Willan - Posted on 20 February 2023
I really needed to see a GP and had struggled to find an appointment. I was so relieved when the hub could help and the GP that saw me was fantastic - very thorough, reassuring, empathetic and professional. A credit to the profession. Thank you
Visited February 2023
Review titled GP Hub Purley
Replied on 21 February 2023
Many thanks for your kind review of the GP hub and for taking the time to feedback following your recent visit, so glad we were able to assist you in your time of need. I have forwarded your review to the GP who consulted with you and to the rest of the team, ,who all work incredibly hard to provide this level of care, very best wishes Lynne Hughes, Service Manager GP hubs
Information supplied by At Medics Ltd