Health in Mind Sussex
Woodside Annex, The Drive, Hellingly, Halisham, East Sussex, BN27 4ERContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Patronising, uncaring and disrepectful
Rated 1 star out of 5
by Eduardo Angeleri - Posted on 12 July 2024
I have been waiting for an appointmrnt with Health in Mind due to my severe anxiety and the way they have delat with it was apalling to say the least. Totally unprofessional, wrong information send, condescending and rude email and they all hide behind private number and no one has the basic manners of signing a letter or an email. I have now stopped talking to them as they have only caused me more anxiety. Utterly useless.
Visited July 2024
Health in Mind Sussex has not yet replied.
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Review titled Abysmal Service
Rated 1 star out of 5
by Julian Lopez - Posted on 09 July 2024
Health In mind are a joke. The service might well as not exist for all the good that they do. Never have I been so disregarded in my life. They accused me of not contacting them and discharged me even tho that is not true.
Visited July 2024
Health in Mind Sussex has not yet replied.
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Review titled Great care and therapy
Rated 5 stars out of 5
by Sally - Posted on 14 February 2024
Asking for help can be so difficult, but from the first phone call from Health in Mind through to therapy, staff have been considerate, understanding and supportive. The service has helped me in a number of ways and I would recommend people to contact the service if they need similar help. Therapy takes effort and may be difficult at times, but it really does help and I’ve always felt listened to and supported. Am so glad the service is there and thankyou.
Visited February 2024
Health in Mind Sussex has not yet replied.
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Review titled Fabulous Ptsd Therapy
Rated 5 stars out of 5
by Anonymous - Posted on 22 February 2024
The therapist assigned to me is a very good friendly and professional therapist. I didn’t realise how much help I needed at the beginning, and now I am coming to the end of the sessions I am so grateful to both her and the service, information and tools to help me in the future.
Visited February 2024
Health in Mind Sussex has not yet replied.
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Review titled Keep cancelling my appointments
Rated 1 star out of 5
by Anonymous - Posted on 29 December 2023
Had numerous cancellations last minute or with no warning at all. Just dont bother to ring. Had to chase and the admin have no idea whats happening or why and said there is another date marked down under my last supposed appointment which i have no been informed of and i cannot do.
Visited December 2023
Review titled Health in Mind Sussex
Replied on 03 January 2024
Thank you for taking time to share your experience. We are sorry this was not more positive. If you would like to raise this as a concern or complaint please contact our Complaints and PALS Team on 0300 304 2198 or via email: PALS@spft.nhs.uk
Provided by Care opinion
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Review titled Thank-you
Rated 5 stars out of 5
by Anonymous - Posted on 13 June 2023
Thank-you for your time. For me joining this service was a very difficult step. I have been treated with warmth and kindness during a very difficult period which I am very grateful for. I was scared of feeling judged which was not the case everyone I spoke to was very considerate and helpful. I feel on the way to healing from past tramuas, that I feel now I can see as part of my past and feel confident moving forward. Initally I felt fearful, stuck and very lost and am now feeling alot more within myself. I was given tasks to complete which were all very helpful and ones that I will continue to use moving forward. Thank-you for your time and care. I can't thank you enough for taking the time to listen & help.
Visited June 2023
Review titled Health in Mind Sussex
Replied on 29 August 2023
Thank you for taking the time to share your experience. I am glad to read what a positive experience you had and we will be sure to share this with the clinical team. Kind regards,
Provided by Care opinion
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Review titled Professional
Rated 5 stars out of 5
by Anonymous - Posted on 06 September 2023
Treatment for OCD was challenging however my therapist was confident, friendly and professional and helped me work through my goals and challenge ingrained unhelpful thoughts and beliefs. By no means is the journey over but it has been a breakthrough for me to be able to talk about this for the first time, with others, and this has had a positive impact on my life. It feels scary when your sessions come to an end and I think a follow up session could be offered E.g. 6 - 8 weeks after treatment, to bridge that gap and help with accountability. Many thanks to this service, we're lucky to have it on the NHS.
Visited May 2023
Review titled Health in Mind Sussex
Replied on 11 September 2023
Thank you for taking the time to share your experience, I'm glad it was a positive one. We will be sure to share this feedback with our colleagues working in the service. Wishing you all the best for the future.
Provided by Care opinion
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Review titled Really helpful
Rated 5 stars out of 5
by Anonymous - Posted on 01 June 2023
I found the whole counselling experience very good and really helpful in moving forward after a series of life events that made me wobble. Would definitely recommend to family and friends .
Visited May 2023
Review titled Health in Mind Sussex
Replied on 29 August 2023
Thank you for your kind words. I will ensure these are shared with the team. Kind regards
Provided by Care opinion
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Review titled Great practice
Rated 5 stars out of 5
by Paul - Posted on 15 September 2023
Helped me manage my worries ,with different techniques, with a step by step guide and a supporter to help you understand the different methods of controlling anxiety
Visited April 2023
Review titled Health in Mind Sussex
Replied on 18 September 2023
Thank you for taking the time to share your positive experience. We hope that this continues for you, and wish you well in your recovery.
Provided by Care opinion
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Review titled Fantastic Service. Highly Recommended.
Rated 5 stars out of 5
by Helen - Posted on 28 April 2023
I cannot thank you enough for the help you have given me to bring the sunshine back to my life. Your insight and knowledge have been invaluable in helping me to see behaviours I didn't even realise I had. You have given me invaluable skills to help me move forward and learn to deal with the worry and anxiety in a more healthy way to help me to avoid hitting the storm again. I cannot recommend this service enough. If you follow their expert guidance and incorporate the skills learnt into your everyday life then you will succeed like me and feel more like you again.
Visited April 2023
Review titled Health in Mind Sussex
Replied on 29 August 2023
Thank you for your kind words and we are pleased you had such a positive experience of our service. We will ensure these are shared with the team. Kind regards
Provided by Care opinion
Information supplied by Sussex Partnership NHS Foundation Trust