Loughborough Urgent Care Centre
Loughborough Urgent Treatment Centre, Loughborough Hospital, Hospital Way, Loughborough, Leicestershire, LE11 5JYContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Very efficient
Rated 5 stars out of 5
by Ruth - Posted on 02 October 2024
I arrived 10minutes late due to traffic, the receptionist was very understanding. I was seen within 5 mins and sent for an x-ray. I had my x-rays after 2mins on returning to urgent care centre I was seen within 5 mins for the x-ray review and given detailed instructions to follow for the recovery of my injury. A brilliant experience in all aspects. Well done Loughborough NHS
Visited October 2024
Loughborough Urgent Care Centre has not yet replied.
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Review titled Excellent facility
Rated 5 stars out of 5
by Audrey Carpenter - Posted on 09 September 2024
Arrived at about 11am yesterday Sunday 8 September and easily used the computerised check-in to explain that I had a swollen finger which might be infected. After short wait was called to the reception desk and given an appointment for 4.05pm, which seemed very reasonable, so returned in plenty of time and was seen well before 4am by a professional. She had already accessed my medical records. The finger was lanced and pus removed and a dressing applied. I did not feel unwell but blood pressure and temperature were checked anyway. After checking for allergies a prescription was sent for an appropriate antibiotic to be collected next morning from my local pharmacy in Wymeswold; she explained how I should take this. It was there as requested. I think the whole service and the triage system were excellent. The appointment scheme meant that very little time had to be spent in the waiting area. The nurse (?) who treated me was most efficient and sympathetic after what must have been a long day and I offer her my thanks! I would like to name her! From my experience the Loughborough Urgent Treatment scheme is something the NHS should be proud of.
Visited September 2024
Loughborough Urgent Care Centre has not yet replied.
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Review titled Completely incompetent
Rated 1 star out of 5
by Anonymous - Posted on 21 August 2024
I took my wife in during an asthma attack, was not offered any medical help whatsoever and sent back to the waiting room for a potentially life threatening amount of time as it worsened. The staff working behind the counter lied about her being next to been seen for an entire hour and offered no help at all. Absolute disgrace and waste of tax payers money to keep it open. If you have any medical emergency please don’t waste your time going there and go directly to any other hospital.
Visited August 2024
Loughborough Urgent Care Centre has not yet replied.
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Review titled Seamless
Rated 5 stars out of 5
by Anonymous - Posted on 01 June 2024
Arrived on Saturday night and was triaged within 30 minutes. I was quickly given an appointment for 1 hour 30 minutes later - didn’t have to stay and wait as I was permitted to leave and return for the appointment time which I think works well. When I returned, my appointment was bang on time. The doctor/clinician I saw was extremely thorough - listened to me, investigated thoroughly and, when he realised all pharmacies would be shut, even provided me with the medication required. Thank you for your rapid help.
Visited June 2024
Loughborough Urgent Care Centre has not yet replied.
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Review titled Worst practice
Rated 1 star out of 5
by Sabir - Posted on 21 May 2024
I reviews it online - I Would have given a zero to them if I had the option. First, I had to wait for 1 hour only to be seen by a nurse who could not even locate her tools to check the temperature and breathing of my newborn son. She was wondering room by room to find them. After failing to find her tools, she took a timer and looked at my baby’s chest to check his breathing for 1 minute. On top of that she looked so rude as if she was providing free services. At 11:10pm the guy at the reception told me that my son is next to be seen by doctor . Exactly after 1 hour at 12:10am I asked the guy at the reception again about my turn. This time he came up when different thing. All I experienced was their bad service and bad attitude, lies, and incompetency of nurses. Even though, there weren’t many patients yet I spent several hours there and ultimately came home with no doctor checking my son. I never had a good experience visiting Loughborough urgent care centre but this time it was the worst of all. I can’t even say to avoid them as it is hard particularly when you have children.
Visited May 2024
Loughborough Urgent Care Centre has not yet replied.
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Review titled Amazing Patient Care
Rated 5 stars out of 5
by Anonymous - Posted on 06 September 2024
I am totally blown away with regards to my experience visiting this practice. received the utmost Patient Care. I felt like I was In a private hospital! Firstly, a delightful nurse was available to help me get from my car into the clinic. The speed with regards to actually getting seen by somebody, was so fast., I couldn’t believe it. I explained my symptoms as to why I had came there seeking treatment. I was so amazed by the knowledge about my symptoms the Nurse knew about. I left the centre feeling very confident that I had been given advice to help me manage my symptoms. I got home and immediately started the advise given. I can completely say that this advice started to work immediately. An absolutely fantastic experience.
Visited May 2024
Loughborough Urgent Care Centre has not yet replied.
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Review titled Good practice
Rated 4 stars out of 5
by Anonymous - Posted on 13 May 2024
Attended this practice after injuring myself playing football, was seen promptly by a triage nurse and given an appointment for later in the day. Then given an xray appointment for the next day and was dealt with promptly again
Visited May 2024
Loughborough Urgent Care Centre has not yet replied.
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Review titled Very helpful
Rated 5 stars out of 5
by Anonymous - Posted on 26 April 2024
very friendly and helpful staff. Staff recognised that I was quite ill and made me a priority. They did all the appropriate tests and I was sent home within a couple of hours with correct medication. Very happy with the staff.
Visited April 2024
Loughborough Urgent Care Centre has not yet replied.
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Review titled Fantastic service
Rated 5 stars out of 5
by Carole - Posted on 25 March 2024
Went in with a suspected broken ankle. I was seen, had an xray, was fitted with a boot. Finished within 2 hours. Excellent.
Visited March 2024
Loughborough Urgent Care Centre has not yet replied.
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Review titled Rude receptionist
Rated 2 stars out of 5
by Adam - Posted on 24 March 2024
Upon arrival to the care center with my friend who was struggling to talk due to short breath and chest pains, we told the receptionist that my friend had been referred via 111. The receptionist showed no sign of care for my friend and simply shrugged off his pain and said "i cant do anything from here". So I asked on behalf of my friend what he is to do then. She simply pointed over to the machines and said under hear breath. "Information in over there and they will see you". This being a new place for me and my friend we wasnt sure on what the procedure was, as my friend was told via 111 to come into the centre and say he has been referred. I understand a receptionists job may get repetative but that is no excuse for rudeness and shrug it off behaviour. People are in pain and they need caring guidance not half bothered whimsical comments. I am appalled by her behaviour and hope action is taken on proper etiquette and respect for the people seeking health care.
Visited March 2024
Loughborough Urgent Care Centre has not yet replied.
Information supplied by DHU Health Care CIC