Mind Matters Surrey (NHS)
Unither House, Curfew Bell Road, Chertsey, Surrey, KT16 9FGContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Mind Matters Surrey (NHS).
Reviews
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Review titled Feel like I been cured
Rated 5 stars out of 5
by Daniel carter - Posted on 24 September 2024
When I first start I was a angry young man who would snap at everything and couldn’t get my head around my feelings then I was enrolled in to mind matters then I finally felt like there was a place I could let me feelings out and be heared you also let me have my girlfriend involved for support and for her to understand me as well which was a huge help to me I can’t thank you enough. It has turn my world around in the best way possible I will be grateful for ever
Visited September 2024
Mind Matters Surrey (NHS) has not yet replied.
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Review titled Life changer!
Rated 5 stars out of 5
by Benn - Posted on 17 September 2024
I had 4 sessions with adam and feel like the techniques he has giving me have changed me. I cant thank him enough for the time and service he provided.
Visited September 2024
Mind Matters Surrey (NHS) has not yet replied.
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Review titled Time made
Rated 5 stars out of 5
by Diana - Posted on 14 September 2024
My therapist was calm, kind, encouraging and patient. She helped me work through some troubling scenarios and gave me the confidence to continue to do so.
Visited September 2024
Mind Matters Surrey (NHS) has not yet replied.
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Review titled Excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 13 August 2024
Grateful for the opportunity to feel valid, to feel safe sharing deep rooted issues/emotional pain, being listened to, understood and acknowledged without judgement. Gave me time to think about things differently.
Visited July 2024
Mind Matters Surrey (NHS) has not yet replied.
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Review titled Extremely professional
Rated 5 stars out of 5
by Anonymous - Posted on 05 September 2024
I've had a great experience with Mind Matters. I was in great hands with my very professional and very knowledgeable therapist who made me feel heard at all times, took his time to listen to everything I had to say carefully and intently and responding with great care and sensibility. I can only recommend the service and am very great full for everything they have done for me!
Visited July 2024
Mind Matters Surrey (NHS) has not yet replied.
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Review titled Great therapist
Rated 5 stars out of 5
by Anonymous - Posted on 28 July 2024
The therapist really took time to get to know me as a person and my needs. The experience was tailored to what I needed and even extended by a session to fully complete what I needed. Felt very listened too and cared for.
Visited July 2024
Mind Matters Surrey (NHS) has not yet replied.
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Review titled Amazing Practice and Support for CBT
Rated 5 stars out of 5
by Maya - Posted on 12 August 2024
I originally had struggled with existing mental health difficulties and for years I have tried to find a good service / therapist to help with my existing issues, and so I got referred to Mind Matters Talking Therapies. My therapist, was one of the most kindest, supportive and best therapists I have ever had. She made me believe I could get better and so I did, and had a lot of strategies to help with my everyday living. The therapists at Mind Matters are amazing and it is great to have an amazing support network in case you are struggling. I 100% recommend anyone that needs help to seek support via Mind Matters. I feel fully happy and satisfied with my CBT.
Visited July 2024
Mind Matters Surrey (NHS) has not yet replied.
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Review titled Fantastic Help And Counselling
Rated 5 stars out of 5
by Aaron Jones - Posted on 16 June 2024
I have had a fantastic experience with my counsellor he has really helped me alot and helped get me back to normal myself I'm forever grateful for this and for the help I want to express gratitude for this because if I didn't go through with this I wouldn't be here right now If I need help again I will be sure to reach out
Visited May 2024
Mind Matters Surrey (NHS) has not yet replied.
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Review titled Helpful
Rated 5 stars out of 5
by Anonymous - Posted on 03 August 2024
My counsellor was really patient and warm, and was able to help me get to some really helpful insights into things that were contributing to my unhappiness. Things are not all sunshine and happiness as a result of the sessions (of course), but the many insights I got, and the validation I felt, that some of the feelings I have experienced following a health crisis are natural, rather than being character defects, has really helped me feel more connected with myself, and more postitive about life. I have spoken to a few counsellors in the past, and more often than not found it hard to be open with them, when they themselves felt so entirely closed and defensive about themselves, but my counsellor here was able to ally great insights with a genuinly friendly manner, which combined made me actually look forward to the sessions, and feel like it was definitely worth my time, in a very busy life
Visited May 2024
Mind Matters Surrey (NHS) has not yet replied.
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Review titled Beneath the Banner of Love lies Evil & Hatred
by Jayden - Posted on 17 September 2024
I have always distrusted mental health services because of the damage they have done to my mother who suffers with Bipolar. However, in a dark moment of my life, where all I wanted to do was vent to someone with no judgment nor hold my words against, I let my guard down and accept the ill-informed advice of my family and friend to seek out support. A service which was meant to give me a safe environment to speak my mind, express how a feel and ultimately just vent, ended up being a place of pure torture. Due to a "red-flag" expression being used when voicing my frustration during a dark moment of my life, the clinician was concnered for my wellbeing; we had discussed in the session and in a call after the session that there was no risk as it is not in my nature to carryout self-harm and that I am not a person of risk - it was a agreed that there would be no mention of this expression on my records, and will that agreement, I felt confident to proceed with further sessions. However, months later, I was contact by some total stranger (who knows nothing about me or about what actually happened) threatened me by saying that they have to note the previously dismissed expression on my permanent record. Since then (for the past 5 months so far) I have been constantly dismissed by all NHS services around my complaint about a blatant lie being put on my permanent. No-one wants to listen to reason, admit that they are wrong or put in the effort to fix the mistake. I am left to suffer with the mental distress of the bureaucratic red-tape trying to rectify this mistake and to rub salt in to the wound. the mind matters team say that they will not help me. That they will not admit fault and dismiss me by simply saying "it is their duty of care". I am left feeling worthless. I am left feeling assaulted for having let my guard down. I am left with feeling that I can never trust the NHS nor seek out any medical support because of how badly I have been treated by these evil people.
Visited May 2024
Mind Matters Surrey (NHS) has not yet replied.
Information supplied by Surrey and Borders Partnership NHS Foundation Trust