Mortimer Market Centre
Mortimer Market Centre, Capper Street, London, WC1E 6JBContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Mortimer Market Centre.
Reviews
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Review titled Poor communication
Rated 3 stars out of 5
by Anonymous - Posted on 04 November 2024
You get texts saying you have an appointment- no info about why or who with or if its in person. There’s no contact details and all communication is screened out by limiting queries so you can’t ask anything specific. Very poor if you cant communicate
Visited November 2024
Mortimer Market Centre has not yet replied.
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Review titled Great IUD experience
Rated 5 stars out of 5
by Anonymous - Posted on 22 October 2024
The doctor and assisting nurse were both really patient and thoughtful during my copper IUD insertion. The experience was actually a really positive one and they made sure I was comfortable throughout. Was really pleased to have had such a high standard of care.
Visited October 2024
Review titled Mortimer Market Centre
Replied on 25 October 2024
Thank you for your lovely feedback about the team and the care you received. We will pass this message onto the team at Mortimer Market who will be delighted to hear this. Thank you again.
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Review titled Excellent care - IUD replacement
Rated 5 stars out of 5
by Anonymous - Posted on 18 October 2024
I attended the clinic for the first time for an IUD removal and refitting. The staff were kind, welcoming and attentive throughout the experience. The procedure and associated risk was well explained and ultimately less painful than I was expecting it to be based on previous experiences. I really appreciate the level of care and support, as this can’t be taken for granted. Thank you!
Visited October 2024
Review titled Mortimer Market Centre
Replied on 25 October 2024
We’re delighted to hear your feedback about the team and your experience - thank you for taking the time to post your comments. We will pass this message onto the team who will be so happy to hear this. Thank you again.
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Review titled Needs a policy review and better booking system
Rated 3 stars out of 5
by Anonymous - Posted on 30 April 2024
I was informed by a partner that they had Mycoplasma Genitalia after unprotected intercouse. Booked into Mmc following the booking tool - I had no symptoms- so got a F2F quick appointment where the Hcw stated she could not take a swab for MGen as I had no symptoms and I was ‘probably fine’- I would have to book another appointment to see the nurse and lie on the booking system that I had symptoms to get an MGen swab. Surely it’s just ticking a box to test for that bacteria? There was no appointment available for a couple of dates so I did my own private swab - which is positive. If I had not been proactive and done my own swab I could be potentially spreading this Sti and affecting my fertility long term. Please start swabbing for it routinely or allowing the Hcw appointments to order that swab!
Visited April 2024
Review titled Mortimer Market Centre
Replied on 22 August 2024
Hi there, We are very sorry about your experience of our service, this is clearly not acceptable. We will talk to our staff about this, and would like to look into this in more detail. Please do contact us at: communications.cnwl@nhs.net with your details, including your full name phone number and one of our Managers will then give you a call. Thank you.
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Review titled Disappointing Experience
Rated 1 star out of 5
by Anonymous - Posted on 26 April 2024
I am writing to express my dissatisfaction with the service I received during my appointment for HIV PreP treatment today at 13:15 at the Mortimer Market Centre. Despite arriving promptly at 13:00 to ensure punctuality, I encountered several issues that significantly disrupted my experience. Firstly, upon arrival, I was unexpectedly required to complete forms and a self-test kit. This additional requirement was not communicated to me when I scheduled the appointment, resulting in unforeseen delays. As a result, my appointment ran behind schedule by 15 minutes, which was particularly inconvenient as I had to attend this appointment during my work lunch break. Furthermore, upon entering the consultation room, I was informed that I had completed the self-test kit incorrectly due to unclear instructions provided in the toilet. This revelation was frustrating and disappointing, as it hindered my ability to proceed with the consultation and receive the necessary treatment. Regrettably, due to time constraints, I was unable to provide another urine sample as requested, ultimately preventing me from obtaining the HIV PreP medication. The entire experience not only wasted my time but also incurred additional expenses for transportation. I am profoundly disappointed with the level of service provided and believe that improvements are necessary to prevent similar issues from occurring in the future. Specifically, I urge you to reconsider the way self-testing procedures are explained to patients and to ensure that instructions are clear and easily understandable. Additionally, I recommend evaluating the suitability of the toilet facilities for self-testing, as the lack of appropriate space for personal items further exacerbated the situation. I sincerely hope that my feedback will be taken into consideration and that necessary measures will be implemented to enhance the quality of service for future patients. From a very unhappy patient
Visited April 2024
Review titled Mortimer Market Centre
Replied on 22 August 2024
Hi there, We are sorry to hear about your experience and that you’ve had such a difficult time. We do understand your frustrations and we will talk to staff about the guidance for appointments as well as self-testing procedures and the clinic spaces. We would like the opportunity to discuss this in more detail with you, and to make sure you have access to the treatment you need. Please do contact us at: communications.cnwl@nhs.net, including your full name and phone number and our PrEP Manager will then give you a call. Thank you.
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Review titled Caring and supportive team
Rated 5 stars out of 5
by Anonymous - Posted on 21 February 2024
I came here for an IUS insertion. I have had negative experiences with IUD insertions in the past (outside of the UK), which is why I was feeling very nervous and anxious. The doctor and nurses put me at ease and took their time to explain the procedure step by step. I was given a local anaesthetic for my cervix before the procedure began, and I must say that it was a less painful experience than my previous insertions. After the procedure, I waited outside while a nurse checked on me twice. I felt well taken care of throughout the entire process. I hope this review can help others who may be feeling as worried as I was about the procedure. It was over quickly, and when it's time for a replacement, I will definitely be returning to this center.
Visited February 2024
Review titled Mortimer Market Centre
Replied on 08 April 2024
Hi there, Thank you for taking the time to post your comments about the care and treatment you received, and the lovely message about the clinicians you saw. We’re so glad the service was able to help you. We’ll be passing your message on to the team as they will be delighted to hear this. Thank you again and best wishes.
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Review titled Impossible to get through the phone
Rated 2 stars out of 5
by Anonymous - Posted on 05 December 2023
For some reasons you can’t get appointments online when you have symptoms, you *need* to call. And when you call, you end up waiting for 1 hour on the phone with an automated message telling you to visit their website. Then you get an initial screening, don’t get a call back but still have symptoms so you need to go back, and *bang* you end up wasting another hour on the phone (and waiting a week to get the appointment). Something needs to change
Visited November 2023
Review titled Mortimer Market Centre
Replied on 30 January 2024
Hi there We’re really sorry to hear about the problems you’ve been experiencing in getting an appointment with our service. We are very busy but we can understand your frustration. You can also visit this website (www.sexualhealth.cnwl.nhs.uk) to book an appointment online. If this option doesn’t work for you, please email communications.cnwl@nhs.net with your name and phone number and we will look into this and try to book you in for an appointment. Thank you.
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Review titled Outstanding
Rated 5 stars out of 5
by Anonymous - Posted on 17 August 2023
From the moment I walked in and was met by the amazing bubbly friendly receptionists to all the staff I encountered, professional but friendly. Run with total efficiency. Thank you so much you truly are an outstanding service that is to be treasured.
Visited August 2023
Review titled Mortimer Market Centre
Replied on 29 August 2023
We’re delighted to hear your feedback and thank you for taking the time to post your comments. We will pass this message onto the team who will be so happy to hear this. Thank you again.
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Review titled Fantastic quality of care
Rated 5 stars out of 5
by Anonymous - Posted on 25 August 2023
I’ve been coming here off and on over many years. I was so impressed to see it fully re operational since the pandemic. I had a particularly anxious time waiting to be seen, the front desk were extra understanding, the doctor who saw me extremely compassionate, professional and inclusive and also good humoured and her senior staff nurse highly adept at supporting the consultation to giving me full peace of mind. I am so glad to come back to Mortimer Market and trust the multidisciplinary team with sensitive and personal aspects of my health. Thank you very much indeed.
Visited August 2023
Review titled Mortimer Market Centre
Replied on 29 August 2023
Hi there, Thank you for your lovely feedback about the team and the care you received. We will make sure your message is passed on to the team as they will be delighted to hear this. Thank you again.
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Review titled Excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 17 August 2023
I booked my examination appointment online and arrived to Mortimer Centre to be greeted by two receptionists (working morning of 17 August) who were the most pleasant, welcoming and effective I've met in the NHS. They were a credit to the centre. There had been some issue translating my appointment booked online to their in centre booking system, but they were able to slot me in promptly. The Doctor I met was equally as welcoming, friendly and non judgemental. She was really brilliant, asking good, searching questions around my circumstances which helped to arrive to a solid diagnosis.
Visited August 2023
Review titled Mortimer Market Centre
Replied on 18 August 2023
Hi there, Thank you for taking the time to leave this lovely message about our clinicians and staff members at Mortimer Market Centre. We will make sure your message is passed on to the team as they will be delighted to hear this. Thank you again.
Information supplied by Central and North West London NHS Foundation Trust