Newmedica Eye Health Clinic & Surgical Centre - Gloucester Brighouse
19D Brighouse Court, Barnett Way, Barnwood, Gloucester, Gloucestershire, GL4 3RTContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Newmedica Eye Health Clinic & Surgical Centre - Gloucester Brighouse.
Reviews
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Review titled Excellent
Rated 5 stars out of 5
by Rose - Posted on 06 May 2023
From the moment I arrived at the clinic, any nervousness I was feeling was allayed by the kindness and care I received from everyone, from the receptionist who greeted me cheerfully and kept me informed to the nursing staff who looked after me so well and to the surgeon who was not only skilful but also communicative and compassionate, confirming constantly that I was OK. Everyone worked together as a team and, while working with efficient professionalism, maintained a relaxed atmosphere. Thank you so much!
Visited May 2023
Review titled Newmedica Eye Health Clinic & Surgical Centre - Gloucester Brighouse
Replied on 12 June 2023
Dear Rose, we are delighted to hear that you had a good experience from start to finish. We are pleased that our team helped you feel at ease. Best wishes, Newmedica patient care team
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Review titled Excellent Service
Rated 5 stars out of 5
by Caroline Fletcher - Posted on 16 April 2023
Wonderful welcome very thorough pre assessment and access to talk to a consultant within 2 weeks. The clinic surrounding were extremely clean parking was excellent and it is accessible.
Visited April 2023
Review titled Newmedica Eye Health Clinic & Surgical Centre - Gloucester Brighouse
Replied on 18 April 2023
Dear Caroline Fletcher, thank you for taking the time to leave a review. we are pleased to hear that you had a good experience with us and that you found parking easy and accessible. Best wishes, Newmedica patient care team
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 04 April 2023
For both of my visits for cataract surgery every member of staff were polite and reassuring both prior to and during the surgery and i was contacted the next day to confirm everything was ok with my eyes after each of my two visits. A really lovely and efficient service. Thank you
Visited April 2023
Review titled Newmedica Eye Health Clinic & Surgical Centre - Gloucester Brighouse
Replied on 11 April 2023
Thank you for taking the time to leave a review. We are delighted to hear that you felt our team was reassuring and polite for both of your visits. Best wishes, Newmedica patient care team
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Review titled Excellent service
Rated 5 stars out of 5
by Jean - Posted on 14 April 2023
Everyone was efficient and very helpful and friendly, also put you at ease as soon as you walked through the door. You did feel nervous at any time.
Visited April 2023
Review titled Newmedica Eye Health Clinic & Surgical Centre - Gloucester Brighouse
Replied on 18 April 2023
Dear Jean, thank you for taking the time to leave a review. we are pleased to hear that you had a good experience with us and that you felt as ease as soon as you walked through the door. Best wishes, Newmedica patient care team
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Review titled Excellent Service
Rated 5 stars out of 5
by Caroline Fletcher - Posted on 16 April 2023
Wonderful welcome very thorough pre assessment and access to talk to a consultant within 2 weeks. The clinic surrounding were extremely clean parking was excellent and it is accessible.
Visited April 2023
Review titled Newmedica Eye Health Clinic & Surgical Centre - Gloucester Brighouse
Replied on 18 April 2023
Dear Caroline Fletcher, thank you for taking the time to leave a review. we are pleased to hear that you had a good experience with us and that you found parking easy and accessible. Best wishes, Newmedica patient care team
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Review titled Very Efficient Practice
Rated 5 stars out of 5
by Isabel Matthews - Posted on 06 April 2023
Being a Nurse myself , I was very nervous being a patient , But All staff were welcoming + friendly , the service was well organised , + surgeon was great Thank you All !!
Visited April 2023
Review titled Newmedica Eye Health Clinic & Surgical Centre - Gloucester Brighouse
Replied on 11 April 2023
Dear Isabel, Thank you for taking the time to leave a review. We are delighted to hear that the team helped you feel at ease. Best wishes, Newmedica patient care team
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Review titled Excellent in every respect
Rated 5 stars out of 5
by Georgina - Posted on 13 June 2023
The care that I received was outstanding from the moment I entered the reception area to the fantastic surgeon who talked me through and explained every step as he carried out the procedure. Every member of staff in this exceptionally modern, clean and welcoming clinic were professional as well as caring and kind and I cannot praise them enough. I truly believe that this is a centre of excellence in every respect and deserves more than a 100% recommendation for cataract surgery. Please may I express my most sincere and heartfelt gratitude for everything and to everyone.
Visited March 2023
Review titled Newmedica Eye Health Clinic & Surgical Centre - Gloucester Brighouse
Replied on 21 June 2023
Dear Georgina, we are delighted to hear that you had a good experience throughout your journey with us. We are pleased that you felt everything was explained clearly and that you found our team friendly. Thank you for taking the time to recommend us. Best wishes, Newmedica patient care team
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Review titled Great service
Rated 5 stars out of 5
by Roger Newell - Posted on 13 April 2023
Well structured service. All appointments on time. Well organised surgical procedures. Nice people. Follow up phone call after 24 hrs as promised. What more is there to say.
Visited March 2023
Review titled Newmedica Eye Health Clinic & Surgical Centre - Gloucester Brighouse
Replied on 18 April 2023
Dear Roger Newell, thank you for taking the time to leave a review. we are pleased to hear that you had a good experience with us. Best wishes, Newmedica patient care team
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 03 April 2023
The pre op staff were really efficient, caring and pleasant and put me totally at ease. I was made to feel very relaxed. It was unfortunate that my actual op was running late because the surgeon had an unexpected emergency to deal with, so there seemed to be a sudden need to ‘get on with this’ when my turn came. The calm ,relaxed atmosphere was replaced with a ‘do this, do that’ one. - lie down, move back, head back, chin up, chin up in what felt like an abrupt manner, and I would have very much appreciated a reassuring word during the procedure! I think that’s so important whatever the circumstances . I came away feeling quite shaken. Nevertheless I am grateful for the opportunity which I and many of my friends are given ,and of the caring and efficient service given by Newmedica. Negative comments are rare here in Gotherington so l will keep these thoughts to myself! Peace be with you.
Visited March 2023
Review titled Newmedica Eye Health Clinic & Surgical Centre - Gloucester Brighouse
Replied on 11 April 2023
Thank you for taking the time to feedback to us. We are pleased to hear that you felt the pre op staff were caring and pleasant. We would agree with you that your operation running late and receiving little reassurance isn’t acceptable. We do expect that our service ensure patients experience a very high standard of care and have a great experience with us. We do recognise that any surgery causes degrees of anxiety. If you would like to send further details to gloucestershire@newmedica.co.uk for investigation, we would be pleased to look into this and report back. We would be happy to call you and discuss your experience. Best wishes, Newmedica patient care team
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Review titled Brilliant
Rated 5 stars out of 5
by Anonymous - Posted on 23 May 2023
Our experience was great I went with my 87year old mother and her cataract surgery went smoothly and has been very successful Can highly recommend
Visited March 2023
Review titled Newmedica Eye Health Clinic & Surgical Centre - Gloucester Brighouse
Replied on 12 June 2023
Thank you for taking the time leave us a review. We are delighted to hear that your mother had a good experience and we appreciate you taking the time to recommend us. Best wishes, Newmedica patient care team
Information supplied by New Medical Systems Limited