Newmedica - Hampshire
St. Andrews House, 4400 Parkway, Whiteley, Fareham, PO15 7FJContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Bright Lights
Rated 5 stars out of 5
by Charles - Posted on 18 February 2025
I was referred to Newmedica about 7 months ago for a cataract operation on my right eye. I attended 2 eye tests and reviews prior to the operation. I was placed on the Glaucoma pathway but as I understand it, the main problem was hypertension within the eyes. This was treated successfully with daily drops for about 5 months and is continuing. This was all explained very clearly. I had the cataract operation on one eye on 13th Feb 2025. The operation was carried out exactly as explained and the whole procedure including the pre-op preparation was very smooth. Everyone involved was cheerful, confident and helpful. I was concerned that there might be some pain when the anaesthetics wore off but this didn't happen. There was some discomfort for the rest of the day whilst the eye mask had to be retained but this soon disappeared the following day. The only difficulty being felt was the lack of clear reading vision in the right eye because the varifocal lens is no longer appropriate for this eye. There was some misting for the first couple of days but this, after 5 days, has gone. I checked that this was normal with Newmedica reception on day one. I have returned to normal activities including driving and reading. The only down side is the need to place 10 eye drops in my eyes daily, 4 of which are for the hypertension. The visible improvement to my eye was the increased brightness of white light!! It is now 5 days after the operation and the sight in the eye is now clear but new glasses will be needed. My Optician and I have already received the post Op report and the Post Op Cataract eye test has already been booked for mid March. All very efficient. There was a cancellation of an eye test at Newmedica with only 24 hours notice but it is recognised that these things happen. I was a little disappointed that it was nearly a month before a new appointment could be held, but I don't believe this impacted the timing of my treatment and the staff were very apologetic. In summary, my experience overall was outstanding and in particular the staff were all attentive and friendly.
Visited February 2025
Newmedica - Hampshire has not yet replied.
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Review titled 1st class service
Rated 5 stars out of 5
by Allen Cope - Posted on 08 January 2025
Totally happy with the service. It was the second of two procedures both of which were totally satisfactory and the welcome by the people very good
Visited January 2025
Newmedica - Hampshire has not yet replied.
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Review titled Fantastic Practice
Rated 5 stars out of 5
by Francis Laurens - Posted on 16 December 2024
From the moment of contact prior to leaving Jersey and stepping into the Clinic the care and kindness could not be faulted. Thank you so much for easing my nerves and giving me such support.
Visited December 2024
Newmedica - Hampshire has not yet replied.
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Review titled Fantastic Service from start to finish
Rated 5 stars out of 5
by Nigel - Posted on 04 October 2024
From the moment I arrived I was well looked after and had everything explained to me. Staff very friendly and welcoming.
Visited October 2024
Review titled Newmedica - Hampshire
Replied on 09 October 2024
Hello, thank you for your review. We are delighted to hear that you had a good experience at our clinic and you found the staff so helpful. Best wishes, Newmedica patient care team
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Review titled Great Service
Rated 5 stars out of 5
by Janice Dempsey - Posted on 16 October 2024
Staff, very friendly and everything was fully explained. Aesthetically, very pleasant surroundings.
Visited October 2024
Review titled Newmedica - Hampshire
Replied on 21 October 2024
Hello, thank you for your review. We're delighted you found the staff so helpful and you were pleased with the clinic. Best wishes, Newmedica patient care team
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Review titled Great experience
Rated 5 stars out of 5
by Reg Brookes - Posted on 17 October 2024
I can’t thank the staff enough kind ,courteous and very efficient my appointment was bang on time and also my wife’s ,we both came for laser treatment the procedure was explained and processed with in less than a minute I can now see properly what a gift they gave both of us
Visited October 2024
Review titled Newmedica - Hampshire
Replied on 21 October 2024
Hello, thank you for your review. We are delighted to hear that you and your wife had such a good experience at our clinic and we're delighted to hear about your positive outcomes. Best wishes, Newmedica patient care team
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Review titled Loss of Vision following operation
Rated 1 star out of 5
by Graham Wiseman - Posted on 15 November 2024
I am sorry to have to leave a negative review as all the staff are lovely. I recently had a cataract / lens replacement. The procedure itself was quick and painless. However, the next day my vision was blurred plus I had lost the bottom and peripheral vision. I contacted Newmedica and was advised that blurred vision for a couple of weeks was normal and not to worry. I have to say that this is not how it was "sold" to me. The following day I was still extremely distressed as I make my living driving. I again made further contact. Newmedica did not seem concerned and asked me to come in after a few days. On arrival I underwent various tests and eventually saw their optician. He was clearly concerned and left the room several times to consult. Apparently the pressure in my eye high was extremely high. In my opinion. had I been seen right away perhaps the outcome would have been different. The pressure build up had caused the blood supply to part of the optic nerve to be cut off. What was concerning is the attending Ophthalmologist at Newmedica made no effort to see me and left me in the hands of the optician. I was given some pressure relieving tablets and was directed to the emergency eye ward at the Queen Alexandra hospital. The staff and Ophthalmologist at the QA were fantastic and really concerned. I underwent several tests and a blood test to rule out various possible causes. I was prescribed a course of steroids and various eye drops. Plus given several follow up appointments. Anyway, to cut a long story short, it has now been a month since the op. I have been left with life changing circumstances whereby I have lost around 50% of my vision in my eye and told that it will not improve and there is a chance that it will get worse. I paid privately, which in itself cost a significant amount. Needless to say I am an extremely unhappy customer. Like
Visited October 2024
Review titled Newmedica - Hampshire
Replied on 15 November 2024
Hello, thank you for taking the time to share your experience with us. In regards to your experience, we will contact you to get your feedback on this matter and we can investigate it further. Best wishes, Newmedica patient care team
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Review titled Welcoming
Rated 5 stars out of 5
by Allen Cope - Posted on 25 October 2024
The whole experience was one of people interested in me , who were warm friendly and professional and I was left with a very positive experience which is great as I have to return in a couple of months
Visited October 2024
Newmedica - Hampshire has not yet replied.
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Review titled Wonderful
Rated 5 stars out of 5
by Veronica - Posted on 14 August 2024
Easy to find and park with very easy access . Wonderful friendly staff , nothing was too much trouble . I went from being very nervous to feeling much more confident about my treatment
Visited August 2024
Review titled Newmedica - Hampshire
Replied on 14 October 2024
Hello, thank you for your review. We are delighted to hear that you had a good experience at our clinic and any nerves that you may have been experiencing were supported by the staff. Best wishes, Newmedica patient care team
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Review titled Very professional and supportive
Rated 5 stars out of 5
by Tony - Posted on 09 August 2024
In all my visits I have found all staff to be most professional and supportive. I have never felt rushed and have had everything explained to me clearly.
Visited August 2024
Review titled Newmedica - Hampshire
Replied on 14 October 2024
Hello, thank you for your review. We are delighted to hear that you had a good experience at our clinic and you felt so supported. Best wishes, Newmedica patient care team
Information supplied by New Medical Systems Limited