Newmedica - Hampshire
St. Andrews House, 4400 Parkway, Whiteley, Fareham, PO15 7FJContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Newmedica - Hampshire.
Reviews
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Review titled Fantastic Practice
Rated 5 stars out of 5
by Francis Laurens - Posted on 16 December 2024
From the moment of contact prior to leaving Jersey and stepping into the Clinic the care and kindness could not be faulted. Thank you so much for easing my nerves and giving me such support.
Visited December 2024
Newmedica - Hampshire has not yet replied.
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Review titled Fantastic Service from start to finish
Rated 5 stars out of 5
by Nigel - Posted on 04 October 2024
From the moment I arrived I was well looked after and had everything explained to me. Staff very friendly and welcoming.
Visited October 2024
Review titled Newmedica - Hampshire
Replied on 09 October 2024
Hello, thank you for your review. We are delighted to hear that you had a good experience at our clinic and you found the staff so helpful. Best wishes, Newmedica patient care team
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Review titled Great Service
Rated 5 stars out of 5
by Janice Dempsey - Posted on 16 October 2024
Staff, very friendly and everything was fully explained. Aesthetically, very pleasant surroundings.
Visited October 2024
Review titled Newmedica - Hampshire
Replied on 21 October 2024
Hello, thank you for your review. We're delighted you found the staff so helpful and you were pleased with the clinic. Best wishes, Newmedica patient care team
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Review titled Great experience
Rated 5 stars out of 5
by Reg Brookes - Posted on 17 October 2024
I can’t thank the staff enough kind ,courteous and very efficient my appointment was bang on time and also my wife’s ,we both came for laser treatment the procedure was explained and processed with in less than a minute I can now see properly what a gift they gave both of us
Visited October 2024
Review titled Newmedica - Hampshire
Replied on 21 October 2024
Hello, thank you for your review. We are delighted to hear that you and your wife had such a good experience at our clinic and we're delighted to hear about your positive outcomes. Best wishes, Newmedica patient care team
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Review titled Loss of Vision following operation
Rated 1 star out of 5
by Graham Wiseman - Posted on 15 November 2024
I am sorry to have to leave a negative review as all the staff are lovely. I recently had a cataract / lens replacement. The procedure itself was quick and painless. However, the next day my vision was blurred plus I had lost the bottom and peripheral vision. I contacted Newmedica and was advised that blurred vision for a couple of weeks was normal and not to worry. I have to say that this is not how it was "sold" to me. The following day I was still extremely distressed as I make my living driving. I again made further contact. Newmedica did not seem concerned and asked me to come in after a few days. On arrival I underwent various tests and eventually saw their optician. He was clearly concerned and left the room several times to consult. Apparently the pressure in my eye high was extremely high. In my opinion. had I been seen right away perhaps the outcome would have been different. The pressure build up had caused the blood supply to part of the optic nerve to be cut off. What was concerning is the attending Ophthalmologist at Newmedica made no effort to see me and left me in the hands of the optician. I was given some pressure relieving tablets and was directed to the emergency eye ward at the Queen Alexandra hospital. The staff and Ophthalmologist at the QA were fantastic and really concerned. I underwent several tests and a blood test to rule out various possible causes. I was prescribed a course of steroids and various eye drops. Plus given several follow up appointments. Anyway, to cut a long story short, it has now been a month since the op. I have been left with life changing circumstances whereby I have lost around 50% of my vision in my eye and told that it will not improve and there is a chance that it will get worse. I paid privately, which in itself cost a significant amount. Needless to say I am an extremely unhappy customer. Like
Visited October 2024
Review titled Newmedica - Hampshire
Replied on 15 November 2024
Hello, thank you for taking the time to share your experience with us. In regards to your experience, we will contact you to get your feedback on this matter and we can investigate it further. Best wishes, Newmedica patient care team
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Review titled Welcoming
Rated 5 stars out of 5
by Allen Cope - Posted on 25 October 2024
The whole experience was one of people interested in me , who were warm friendly and professional and I was left with a very positive experience which is great as I have to return in a couple of months
Visited October 2024
Newmedica - Hampshire has not yet replied.
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Review titled Wonderful
Rated 5 stars out of 5
by Veronica - Posted on 14 August 2024
Easy to find and park with very easy access . Wonderful friendly staff , nothing was too much trouble . I went from being very nervous to feeling much more confident about my treatment
Visited August 2024
Review titled Newmedica - Hampshire
Replied on 14 October 2024
Hello, thank you for your review. We are delighted to hear that you had a good experience at our clinic and any nerves that you may have been experiencing were supported by the staff. Best wishes, Newmedica patient care team
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Review titled Very professional and supportive
Rated 5 stars out of 5
by Tony - Posted on 09 August 2024
In all my visits I have found all staff to be most professional and supportive. I have never felt rushed and have had everything explained to me clearly.
Visited August 2024
Review titled Newmedica - Hampshire
Replied on 14 October 2024
Hello, thank you for your review. We are delighted to hear that you had a good experience at our clinic and you felt so supported. Best wishes, Newmedica patient care team
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Review titled No communication
Rated 1 star out of 5
by Anonymous - Posted on 27 August 2024
A patient was due at 8.45 but didn't get called in till 9.30 no communication to say sorry we are very busy and I had to ask at 11.30 to see where patient was No up dates what so ever
Visited August 2024
Review titled Newmedica - Hampshire
Replied on 14 October 2024
Hello, thank you for taking the time to share your experience with us. We understand this is a stressful time and it must have been frustrating. If you would like to discuss this further, if you could please contact us at newmedica.hampshire@nhs.net and we can investigate the matter further for you. Best wishes, Newmedica patient care team
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Review titled Professional, reassured, personal
Rated 5 stars out of 5
by Kirsty Pennicott - Posted on 08 August 2024
My mum was treated at this facility and I have to say, if you go anywhere where you want your mum to be treated how you would treat her this is the place. All the staff were friendly, professional and so kind. I can’t thank them enough for all the help they gave and the personal touch. My mum’s sight is so good now and I’m so pleased she went to NewMedi Care.
Visited August 2024
Review titled Newmedica - Hampshire
Replied on 14 October 2024
Hello, thank you for your review. We are delighted to hear that you and your mum had such a good experience at our clinic and we're delighted to hear how happy she is with the outcome. Best wishes, Newmedica patient care team
Information supplied by New Medical Systems Limited