Newmedica - Hampshire
St. Andrews House, 4400 Parkway, Whiteley, Fareham, PO15 7FJContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Newmedica - Hampshire.
Reviews
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Review titled Great Care and Kindness
Rated 5 stars out of 5
by Jean - Posted on 21 August 2024
My experience after having both eye cataract surgery. All staff members are so helpful I could name most of the staff, they put you at ease and explain every step. I would certainly recommend Newmedica.
Visited August 2024
Review titled Newmedica - Hampshire
Replied on 14 October 2024
Hello, thank you for your review. We are delighted to hear that you had a good experience at our clinic for your cataract surgery and you felt so at ease. Best wishes, Newmedica patient care team
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Review titled Great practice
Rated 5 stars out of 5
by Fay Binding - Posted on 12 August 2024
The experience I had at your Centre was second to none , your staff and Surgeon were wonderful, I will look forward to seeing you when they call me for my next eye Best wishes to all at The Medicare Center Fay Binding
Visited August 2024
Review titled Newmedica - Hampshire
Replied on 14 October 2024
Hello, thank you for your review. We are delighted to hear that you had a good experience at our clinic and you found the staff and surgeon so supportive. Best wishes, Newmedica patient care team
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Review titled Traumatic
Rated 3 stars out of 5
by Rachael Ramsamujh - Posted on 06 August 2024
My mother had her first cataract replacement at your clinic. Our appointment was at 7:45 i.e. the first appointment of the day however she did not go into the suite until 830. She was very anxious and unfortunately was not able to have any sedative as this had to be requested in advance, which we did not know. She also felt that it would have been more comforting if the ophthalmologist had described what he was doing throughout the procedure.
Visited August 2024
Review titled Newmedica - Hampshire
Replied on 14 October 2024
Hello, thank you for taking the time to share your experience with us Rachael in regards to your mother. We understand this is a stressful time and it must have been frustrating. If you would like to discuss this matter further, if you could please contact us at newmedica.hampshire@nhs.net and we can arrange this discussion. Best wishes, Newmedica patient care team
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Review titled Fantastic service
Rated 5 stars out of 5
by John - Posted on 25 August 2024
I was really impressed with the nurses, especially the nurse from Woolston. All the staff were lovely.
Visited August 2024
Review titled Newmedica - Hampshire
Replied on 14 October 2024
Hello, thank you for your review. We are delighted to hear that you had a good experience at our clinic and you found the staff so helpful. Best wishes, Newmedica patient care team
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Review titled Lovely experience
Rated 5 stars out of 5
by Geoff Cotter - Posted on 24 August 2024
From entering the clinic until I left I felt completely at ease. Everything explained before, during and after the cataract surgery. Can’t praise or recommend thr team enough.
Visited August 2024
Review titled Newmedica - Hampshire
Replied on 14 October 2024
Hello, thank you for your review. We are delighted to hear that you had a good experience at our clinic for your cataract surgery. Best wishes, Newmedica patient care team
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Review titled Excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 02 August 2024
Had a cataract procedure. Cannot fault the service. All staff so cheerful, helpful and reassuring. Very clean and modern clinic.
Visited August 2024
Review titled Newmedica - Hampshire
Replied on 02 August 2024
Hello, thank you for your review. We are delighted to hear that you had a good experience at our clinic and you found the staff helpful. Best wishes, Newmedica patient care team
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Review titled Excellent practice
Rated 5 stars out of 5
by Sue Lally - Posted on 29 July 2024
I was referred by my optician for cataract surgery. All the staff at Newmedica were extremely helpful and supportive and made the process completely stress free. Would highly recommend.
Visited July 2024
Review titled Newmedica - Hampshire
Replied on 29 July 2024
Hello, thank you for your review. We are delighted to hear that you had a good experience with us and you felt so supported by the staff. Best wishes, Newmedica patient care team
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Review titled Reassured, professional all round
Rated 5 stars out of 5
by Colin - Posted on 25 April 2024
Not my first cataract op, but first with NewMedica for Jersey's waiting list. Can't find any faults...as a retired SRN!
Visited April 2024
Review titled Newmedica - Hampshire
Replied on 17 June 2024
Dear Colin, Thank you for leaving a review. We’re really pleased you had a great experience and it all went well. Best wishes, Newmedica patient care team
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Review titled Waiting Time
Rated 4 stars out of 5
by Phyllis Bleszynski - Posted on 16 April 2024
I was very impressed at my first appointment at the speed & efficiency of the process. My followup appointment yesterday was a totally different experience. On arrival I was told that there was a bit of a wait. However two hours later I was still waiting to see my consultant. I had ascertained the sequence of appointments but .when it came to mine another patients name was called out. It was now more than two hours since arrival & I had to pull out of the queue & made another appointment for 2 weeks time. Whilst I acknowledge that some appointments can take much longer I am of the opinion that this time delay is unacceptable & it resulted in a very disappointing experience & a very stressful day. The reception staff were very helpful & courteous trying to manage a difficult situation.
Visited April 2024
Review titled Newmedica - Hampshire
Replied on 14 October 2024
Hello, thank you for taking the time to share your experience with us. We understand this is a stressful time and it must have been frustrating. If you would like us to get in touch with you to discuss this matter further, please contact us via newmedica.hampshire@nhs.net and we can investigate the matter further. Best wishes, Newmedica patient care team
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Review titled Great Service
Rated 5 stars out of 5
by Clive Collins - Posted on 22 March 2024
I’m very happy with the treatment and level of care received during the course of my Cataract operation. Right from the initial assessment , the operation and after care I’ve felt supported and put at ease right through the entire process. Please pass on my thanks to everyone involved for putting mind at rest during each stage .
Visited March 2024
Review titled Newmedica - Hampshire
Replied on 17 June 2024
Dear Clive Collins, Thank you for leaving a review. It’s great to hear such nice feedback and we’re so pleased you had a great experience at the clinic and you felt so supported. Best Wishes, Newmedica patient care team
Information supplied by New Medical Systems Limited