Oldham Integrated Care Centre - Dermatology
Oldham Total Skin Service, New Radcliffe St, Oldham,, Lancashire, OL1 1NLContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Poor service
Rated 1 star out of 5
by Anonymous - Posted on 23 October 2024
Not a well led service , unresponsive, in affective,poor service and certainly not caring. Receptionist was rude, dismissive also multiple phone call at each one of the phone was put down. Ringing for over 1 hour and half to eventually get through
Visited October 2024
Oldham Integrated Care Centre - Dermatology has not yet replied.
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Review titled Action today
Rated 2 stars out of 5
by Max - Posted on 05 November 2024
I contacted tww bookings team to enquire when my appointment would be. Informed apprx 6 weeks (how is this a two week wait?) Wrong information provided as ended up booking private to cancel 4 days later. Contacted last week to attend the same day, unfortunately I was in work so couldn't attend. Offered me the day after, great, exactly 14 days from referral. Attended and seen before 8am . Service was professional and friendly. Not best news, however treatable. Still awaiting letter to be sent electronically to GP (usually this type of referral, letters have to be typed the same day). Please action today.
Visited September 2024
Oldham Integrated Care Centre - Dermatology has not yet replied.
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Review titled Wont answer phone
Rated 1 star out of 5
by Anonymous - Posted on 09 April 2024
Kept on hold from number7 in queue, for over 2 hours. Get to number 2 in queue, and deliberately cut off from other side. This has happened 3 times previously, wait and wait, then get cut off at number two....Disgraceful
Visited April 2024
Oldham Integrated Care Centre - Dermatology has not yet replied.
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Review titled Appointment issues
Rated 3 stars out of 5
by Anonymous - Posted on 13 March 2024
I need to book an appointment but their phone system is really bad, try to call them for 2 weeks and it won’t go through at all, it says that the opening hours is from 8am to 5:30pm when I’m calling them around 9am and they will end the call straight. I need my appointment as soon as possible and I’ll have to go there a book the appointment in person. It is very frustrating because why they are having issues to book people. There’s no other number to contact them at all.
Visited March 2024
Oldham Integrated Care Centre - Dermatology has not yet replied.
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Review titled Desperate
Rated 3 stars out of 5
by Anonymous - Posted on 08 May 2024
My husband saw a dermatologist on the 28th March. The dermatologist required blood tests and x-ray and said he would see him in 4-6 weeks. Since this appointment 6 weeks ago my husband has become much worse yet he has still not received an appointment.
Visited March 2024
Oldham Integrated Care Centre - Dermatology has not yet replied.
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Review titled Very bad practice
Rated 2 stars out of 5
by Anonymous - Posted on 04 April 2024
From having biopsies taken for suspected skin cancer melanoma, stitches looked like someone had done them blindfolded! Trying to contact them by phone absolutely pointless they leave you on hold and when after nearly 2 hours they then put the phone down on you. 8 weeks waiting for results is disgusting the stress you are put under in waiting times like this is so unbearable and unfair as in reality biopsies only take 1-2 weeks to come back . If results are positive you are making people more ill !!!!
Visited February 2024
Oldham Integrated Care Centre - Dermatology has not yet replied.
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Review titled Disappointing
Rated 2 stars out of 5
by Anonymous - Posted on 11 December 2023
Turned up this morning at 7:45 for my 8am appointment. Was sent to 4th floor by security when in fact dermatology in on the 5th. Nobody on the main reception so sat and waited. Received a call at 7:55 to say the doctor was ill and that she had only just let the staff know. I had driven 20 minutes into Oldham for my appointment that I had been waiting for weeks. The lady I spoke to promised me a call back today to rebook and I’ve heard nothing - I’ve tried to call the centre and the voicemail says closed? Very disappointing service!
Visited December 2023
Oldham Integrated Care Centre - Dermatology has not yet replied.
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Review titled Very poor
Rated 1 star out of 5
by Anonymous - Posted on 19 September 2023
I have been on long term medication which requires blood tests every 3 months, never receive the appointments, I have to call up and then wait weeks to be seen, in the meantime I am running out of tablets and having a flare up on my skin, this happens every time, they won't let me book my blood tests when I see my consultant, they say I will receive a letter but I never do, It's so bad
Visited September 2023
Oldham Integrated Care Centre - Dermatology has not yet replied.
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Review titled Terrible service
Rated 1 star out of 5
by Anonymous - Posted on 28 July 2023
Rang the dept. No help whatsoever was told no app,until 31st August even though my gp referred it as urgent l explained how bad my skin was and said what am I supposed to do short reply was go back to your gp who referred me in the first place
Visited July 2023
Oldham Integrated Care Centre - Dermatology has not yet replied.
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Review titled Dreadful Service, understaffed
Rated 1 star out of 5
by Brigit Egan - Posted on 26 April 2024
I have had a dreadful experience with this clinic that has resulted in me having to go private as I haven't received the results of a recent biopsy 3 months later. This was after an appointment was fast tracked as an emergency. My original appointment was in June, and then again in August as no one had contacted me. Whenever I try to phone I'm told that only certain people have access to my records and they are not available however will call me back. I'm still waiting for the call. Each time I call the process can take up to an hour before I speak to anyone. I am recovering from cancer and would've appreciated more support and responsiveness than I have had. I would advise avoiding using this service completely if you can and find somewhere else that is more reliable, proactive and supported. I have found it so very stressful dealing with this department m.
Visited June 2023
Oldham Integrated Care Centre - Dermatology has not yet replied.
Information supplied by Hcrg Care Services Ltd