SpaMedica Brighton
Ground Floor, Pavilion House, Kings Business Park, Reeds Lane, Sayers Common, East Sussex, BN6 9LSContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about SpaMedica Brighton.
Reviews
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Review titled Long long waits with terrible communication
Rated 1 star out of 5
by Anonymous - Posted on 15 February 2024
Complete lack of regard for the time of patients - extensive delays in the day meaning that arrangements made for the appointment (driving patient, looking after dependent wife who suffers from Parkinson’s etc etc) are completely up in the air causing significant disruption to numerous people’s lives and work. All for the sake of not properly communicating the long wait times. Infuriating. And highly disrespectful to the patients and their families.
Visited February 2024
SpaMedica Brighton has not yet replied.
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Review titled Could do better
Rated 2 stars out of 5
by Anonymous - Posted on 17 April 2024
At my pre-op appointment a scanner did not work necessitating a return which took 2.5 hours for a 5 minute scan and 2 minute conversation. Post surgery (2 months after) I returned for check up as referred by my optician due to blurred vision in operated eye. Again a scanner was not working. I was told there was nothing wrong that it would probably settle and discharged as I was not comfortable with proceeding to surgery in other eye. No consultation with surgeon was offered. I now feel abandoned.
Visited February 2024
SpaMedica Brighton has not yet replied.
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Review titled Excellent Hospital
Rated 5 stars out of 5
by Anonymous - Posted on 05 February 2024
My first cataract operation. Offered an assessment appointment within days of being referred then at the end of that session was offered a cancellation date for 4 days later! Excellent service, staff extremely polite and helpful and put patients at ease before their op. Would highly recommend this branch of the SpaMedico Hospitals
Visited February 2024
SpaMedica Brighton has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 23 January 2024
Staff were informative, friendly and helpful. Everything was explained as they did my op. Would definitely recommend them, the waiting times were not too long.
Visited January 2024
Review titled SpaMedica Brighton
Replied on 09 July 2024
Dear patient, thank you so much for your review of SpaMedica. It is nice to hear that you found our staff so friendly and helpful. We are delighted to hear that you would recommend us to others. Best wishes SpaMedica.
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Review titled Wonderful Practice
Rated 5 stars out of 5
by Lorraine Miles - Posted on 03 February 2024
Felt really comfortable at this small cosy clinic. All staff were very friendly and welcoming, great organisation by each person I saw. Definitely recommend people to go to SpaMedica Brighton.
Visited January 2024
Review titled SpaMedica Brighton
Replied on 09 July 2024
Hello Lorraine, thank you so much for your review of SpaMedica. It is excellent that you found our staff so friendly and welcoming. We are delighted that you would recommend our service to others. Best wishes SpaMedica.
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Review titled Amazing staff and service
Rated 5 stars out of 5
by Helen Parker - Posted on 20 January 2024
I attended for my first cataract operation. From start to finish the staff, right up to and including the consultant, were wonderful - friendly, patient and knowledgeable. The procedure was explained in depth, and I was given the opportunity to ask questions at every stage. The consultant kept talking to me throughout the procedure which really helped. Absolutely 5 stars from start to finish
Visited January 2024
Review titled SpaMedica Brighton
Replied on 12 August 2024
Dear Helen, thank you for your lovely review of SpaMedica. We are so happy you found our staff so efficient and helpful. Comments like yours really mean so much to our teams. Wishing you all the best for the future, SpaMedica.
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Review titled excellent practice
Rated 5 stars out of 5
by richard hearn - Posted on 27 February 2024
I've had catact operations done at Spamedica Brighton and laser operation/refinement at Spamedica Bexhill. There is not enough space here to convey how good Spamedica and its employees are. The staff answers the phone quickly, and can answer any queries competently. Receptionists welcome patients with a coffee. Every staff member - from receptionists to surgeons, and every nurse and analyst in-between - makes a concerted effort to make every individual patient feel relaxed at ease, so much so that by the second waiting-room during the procedures, patients are relaxed enough to chat with each other. Operations are carried out within days of the pre-op assessments. At a time when it seems 'de rigeur' to criticise and complain about everything and everybody, the efficiency, care and attention at Spamedica is absolutely second to none. Thank you all at Spamedica Brighton, Spamedica Bexhill, and the staff on the phone.
Visited January 2024
SpaMedica Brighton has not yet replied.
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Review titled Professional and welcoming
Rated 5 stars out of 5
by Theresa Hobson-Frohock - Posted on 22 January 2024
From booking to pre-op and cataract removal the process was slick, professional and also very welcoming, friendly and comforting
Visited January 2024
Review titled SpaMedica Brighton
Replied on 09 July 2024
Hello Theresa, thank you very much for your review of SpaMedica. It is wonderful to hear that you found our service so professional, welcoming, friendly and comforting. Best wishes SpaMedica.
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Review titled Efficient service
Rated 5 stars out of 5
by JANE VAUGHAN - Posted on 22 January 2024
Following optician referral, pre-assessment appointment arranged very quickly followed by date for first eye surgery. After 4 week check, date received for other eye - all completed within six weeks. Staff were efficient, helpful & reassuring.
Visited January 2024
Review titled SpaMedica Brighton
Replied on 12 August 2024
Dear Jane, thank you for sharing your experience at SpaMedica. We are very happy to hear you had a positive experience with our service and we are very pleased to hear our team were able to take good care of you. Wishing you all the best for the future, SpaMedica.
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Review titled Cataract
Rated 5 stars out of 5
by Anonymous - Posted on 17 January 2024
The staff are amazing at this hospital, as soon as you walk in the front door you are made to feel at ease. From the moment your name is given at reception you are treated as if you are the only one there and from then on you are treated with respect and friendliness. I would thoroughly recommend this hospital to anyone.
Visited January 2024
Review titled SpaMedica Brighton
Replied on 12 August 2024
Dear Patient, thank you for taking the time to share your feedback about SpaMedica. We are pleased to hear your experience with us has been a positive one and we are delighted that you would recommend us to others! Wishing you all the best for the future, SpaMedica.
Information supplied by Spamedica