SpaMedica Gateshead
The Edge, Fifth Avenue, Team Valley Trading Estate, Gateshead, Tyne and Wear, NE11 0XAContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about SpaMedica Gateshead.
Reviews
-
Review titled Great experience
Rated 5 stars out of 5
by Peter Gardner - Posted on 30 July 2023
The whole experience of having cataracts removed from both eyes has been excellent. Everyone from the Porters, Receptionists, Nurses and the skilled Surgeons are fantastic. Thanks to everyone at Gateshead.
Visited July 2023
Review titled SpaMedica Gateshead
Replied on 30 August 2023
Hello Peter, thank you for your 5-star review of SpaMedica Gateshead. It’s great to hear you had such an excellent experience with us and it’s lovely to hear that our team took such great care of you. Kind regards, SpaMedica.
-
Review titled Everything is so organised
Rated 5 stars out of 5
by Colin O - Posted on 02 July 2023
From your first contact with Spa Medica everything is so organised, professional and reassuring. The staff are friendly and put you at ease, nothing is too much trouble. It’s does feel a little like a production line, but that’s how they manage to be so efficient.
Visited July 2023
Review titled SpaMedica Gateshead
Replied on 11 July 2023
Hello, thank you for your 5-star review. It's great to hear that you had a positive experience with us and that our staff were able to reassure you and put you at ease. Warm regards, the SpaMedica team.
-
Review titled Totally Professional
Rated 5 stars out of 5
by Anonymous - Posted on 08 July 2023
From the assessment to the operation, all of the staff were friendly and completely professional and reassuring.
Visited July 2023
Review titled SpaMedica Gateshead
Replied on 11 July 2023
Hello, thank you for your 5-star review. It's great to hear that you had a positive experience with us and that our staff were so friendly and helpful. Warm regards, the SpaMedica team.
-
Review titled Excellent practice
Rated 5 stars out of 5
by Christine Harris - Posted on 31 July 2023
2 cataract removal procedures in last 9 weeks. Everyone in the practice was very professional but also very friendly and very helpful.
Visited July 2023
Review titled SpaMedica Gateshead
Replied on 30 August 2023
Hi Christine, thank you for your 5-star review of SpaMedica Gateshead. We’re very happy you found our staff so professional and friendly and it’s lovely to hear you had a positive experience with us. Kind regards, SpaMedica.
-
Review titled Marvellous care
Rated 5 stars out of 5
by Win Warren - Posted on 02 July 2023
I was greatly impressed with the efficient service given,by all staff,and always with a smile. Each step was explained as they went along . I liked the service of coffee / tea and biscuits, while waiting in Ward for operation. It all helps to alleviate the tension. Well done and Thank you. Well done SpaMedica !
Visited July 2023
Review titled SpaMedica Gateshead
Replied on 12 September 2023
Hello Win, thank you very much for your 5-star review of SpaMedica Gateshead. We’re very happy to hear you had a positive experience with our service and we are very pleased to hear our team were able to take good care of you. Kind regards, SpaMedica.
-
Review titled Exceptional service
Rated 5 stars out of 5
by Bill Seymour - Posted on 21 July 2023
From the initial assessment through to my treatment the service from all of the staff was exceptional. Every step of the process was clearly explained with care, understanding and with a smile, and although I was quite anxious about the procedure beforehand, I felt I was in good hands throughout which helped me enormously.
Visited July 2023
Review titled SpaMedica Gateshead
Replied on 08 September 2023
Hi Bill, thank you so much for your 5-star review of SpaMedica. It’s so nice to hear that our team took such good care of you. Warm regards, SpaMedica.
-
Review titled Incredible results, efficient, speedy service.
Rated 5 stars out of 5
by M Magrs - Posted on 15 August 2023
I could not be happier with the experience. I made staff at the clinic aware that I suffer with mental health issues and I become very anxious when I leave home to go to the shops - never mind to have eye surgery carried out. The staff could not have been more helpful and understanding. The nursing staff explained at each stage of the process what was going to happen and checked repeatedly to make sure I was comfortable. Every member of staff from the first person I met when entering the clinic to the surgeon who carried out the cataract surgery were friendly and reassuring. The after care is also very good, with eye drops provided as well as a 24 hour helpline. I can't fault the results I've experienced so far, my distance vision is better than it has been for nearly 40 years. I had been reluctant to go back to the opticians (due to my anxiety) even though my eyesight was deteriorating rapidly. My optician was very sympathetic and it was they who referred me to SpaMedica in Gateshead. I am grateful to my optician and the team at SpaMedica for taking such good care of me in the last few weeks.
Visited July 2023
SpaMedica Gateshead has not yet replied.
-
Review titled Professional
Rated 5 stars out of 5
by Alan Aitken - Posted on 20 July 2023
From signing in,through reception, and all subsequent testing and surgery, and discharge, the process was painless, friendly and professional
Visited July 2023
Review titled SpaMedica Gateshead
Replied on 25 August 2023
Hello Alan, thank you so much for your 5-star review of SpaMedica Gateshead. We are very happy you felt welcomed into SpaMedica and it’s lovely to hear you had a positive experience with us. Best wishes, SpaMedica.
-
Review titled Efficient, professional and proficient
Rated 5 stars out of 5
by Anonymous - Posted on 31 July 2023
Found them to be well organised, pleasant and proficient. I've already recommended them to a colleague.
Visited July 2023
Review titled SpaMedica Gateshead
Replied on 01 August 2023
Hello, thank you for your 5-star review. It's great to hear that you had a wonderful experience with us and that you have been recommending us to others. Warm regards, the SpaMedica team.
-
Review titled SpaMedica Gateshead
Rated 5 stars out of 5
by Diane Lund - Posted on 05 July 2023
Can’t thank them enough. Organised ,friendly smiling helpful staff. Always put at ease asked if I had any questions. Explaining all the time what was happening. Went and got me a coffee while I was waiting for my lift home. Relaxing atmosphere the colouring sheets and pencils were great while waiting my turn. Little things like this made such a difference and the day went smoothly. Very grateful for their care and expertise on my cataract operation.
Visited July 2023
Review titled SpaMedica Gateshead
Replied on 22 September 2023
Hello Diane, thank you very much for your 5-star review of SpaMedica Gateshead. We’re so happy you found our staff so friendly and helpful. Wishing you all the best, SpaMedica.
Information supplied by Spamedica