SpaMedica Gateshead
The Edge, Fifth Avenue, Team Valley Trading Estate, Gateshead, Tyne and Wear, NE11 0XAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Excellent treatment
Rated 5 stars out of 5
by Anonymous - Posted on 05 July 2023
Excellent staff Fully explained exactly what was happening on each visit Spotless place Well recommend SpaMediica
Visited July 2023
Review titled SpaMedica Gateshead
Replied on 11 July 2023
Hello, thank you for your 5-star review. It's great to hear that you had a positive experience with us and that you would recommend us to others. Warm regards, the SpaMedica team.
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Review titled Fantastic Practice
Rated 5 stars out of 5
by George Smith - Posted on 02 August 2023
My treatment was fantastic from entering the front door to be discharged. The staff are friendly, polite and professional. My surgery was amazing no pain or complications, it was life changing and returned my vision to 6/6 in both eyes. I can only thank the staff at Sparmedica for there skill, knowledge and patient care from start to finish. Thank you so much.
Visited July 2023
Review titled SpaMedica Gateshead
Replied on 07 September 2023
Hello George, thank you for your 5-star review. We're very happy to hear that you had a fantastic experience with us and that our staff took good care of you. Wishing you all the best for the future, from the SpaMedica team.
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Review titled great practice
Rated 5 stars out of 5
by Anonymous - Posted on 02 August 2023
I have been twice, April and July this year. The first time I was extremely nervous (of the unknown), I was made to feel comfortable and the whole experience was fast and not as bad as I feared. Healing process has been good on both occasions. I would certainly recommend SpaMedeca to anyone.
Visited July 2023
Review titled SpaMedica Gateshead
Replied on 30 August 2023
Dear patient, thank you so much for your 5-star review of SpaMedica Gateshead. We understand that having eye surgery can sometimes make some people anxious, so we’re delighted to hear that our team were able to make you feel comfortable and put you at ease and it's so lovely to hear you would recommend our service to others. Kind regards, SpaMedica.
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Review titled Excellent Care
Rated 5 stars out of 5
by Jean Stokoe - Posted on 09 July 2023
I cannot fault the care given by all involved in my surgery. From the transport and driver, reception staff, doctors and nurses, they were all outstanding. I'd also like to comment on the cleanliness of the operating room... It was spotless! Thank you!
Visited July 2023
Review titled SpaMedica Gateshead
Replied on 30 August 2023
Hello Jean, thank you so much for your 5-star review of SpaMedica Gateshead. It’s so nice to hear that our team took such good care of you. Wishing you all the best, SpaMedica.
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Review titled Great Service
Rated 5 stars out of 5
by Anonymous - Posted on 05 August 2023
Experience second to none, very professional. Staff very friendly from the pre op right through to the operation and afterwards.
Visited July 2023
Review titled SpaMedica Gateshead
Replied on 30 August 2023
Dear patient, thank you so much for your 5-star review of SpaMedica Gateshead. It’s great to hear you had a positive experience with us. We hope you’re enjoying your improved vision. Kind regards, SpaMedica.
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Review titled Caring People
Rated 5 stars out of 5
by James Cowan - Posted on 17 July 2023
Impressed by the lovely, caring people at SpaMedica Gateshead who looked after me during both my pre-op examination and my cataract op - it's so much less stressful when people care!
Visited July 2023
Review titled SpaMedica Gateshead
Replied on 25 August 2023
Hi James, thank you so much for your 5-star review of SpaMedica Gateshead. It’s great to hear you had an excellent experience with us. We understand that having eye surgery can be an anxious time, so we’re delighted to hear that our team were able to put you at ease. Wishing you all the best, SpaMedica.
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Review titled Very professional
Rated 5 stars out of 5
by Julie Jackson - Posted on 19 July 2023
They provide excellent services.Very professional.I couldn’t fault them. All the staff are excellent and seem to go out of their way to help and reassure you .I couldn’t believe how quick I got an appointment,then within 5 days I had my operation.I am sending a big thank you to all the team for being friendly and professional which helped to keep me calm .
Visited July 2023
Review titled SpaMedica Gateshead
Replied on 12 September 2023
Hello Julie, thank you so much for your 5-star review of SpaMedica Gateshead. It’s great to hear you had such an excellent experience with us. Kind regards, SpaMedica.
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Review titled A mixed review
Rated 3 stars out of 5
by Anonymous - Posted on 23 July 2023
The welcome staff and nurses were excellent and I was looked after in a caring manner. On the day of my operation the theatre computer was not working and the nursing staff kept us informed and apologised. Coffee and biscuits were offered whilst waiting. When it came to the time of my operation, the surgeon only spoke to me to say he was doing my surgery in the pre-theatre room and from then on never spoke to me again to tell me what he was going to do. He did have conversations with the theatre staff whilst a blue cloth was thrown over my face and my eye literally yanked open. The cataract removal was a very painful procedure and I felt him scraping my eye. The irrigation water poured in my ear and soaked my hair, so much so that when I was put upright after the procedure my hair was dripping. No one asked how I was feeling and did not offer me a cloth to dry my hair. I was then taken straight in to see the discharge nurse and within minutes sent on my way. I realise this is just a routine and everyday operation for the surgeon who probably does it thousands of times a year but for me, in my seventies, it was the first time and I was left quite traumatised by the whole thing and felt like I was part of a production line. Unfortunately I have to return to have the other eye operated on over the next few months and now I know what to expect I am certainly very nervous about repeating the procedure.
Visited July 2023
Review titled SpaMedica Gateshead
Replied on 15 August 2023
Dear patient, Thank-you for your review, all feedback is appreciated and taken into account and so we thank-you for bringing this our attention. We apologise that this was your experience with us, we always aim to provide a 5-star service to all of our patients, and so we apologise that your experience did not match these standards. We would like the opportunity to look into this for you - could you please share this with us via email: Feedback@spamedica.co.uk. Please include your full name, date of birth and contact number and a member of our team will get back to you. Kind regards, SpaMedica.
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Review titled Great service
Rated 5 stars out of 5
by Yvonne Blakey - Posted on 23 August 2023
Just had the 2nd procedure completed. Staff are warm and friendly. Every step of procedure is explained throughly. Would have no hesitation in recommending this place.
Visited July 2023
Review titled SpaMedica Gateshead
Replied on 08 September 2023
Hello Yvonne, thank you so much for your 5-star review of SpaMedica. We’re so happy you found our staff so friendly and caring and we’re so pleased that you’d recommend us to others! Best wishes, SpaMedica.
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Review titled excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 05 July 2023
I cannot praise this clinic enough. Everyone was friendly and helpful. The surgeon that did the cataract operation was thoughtful and explained everything he was doing during the actual operation. Which helped me as I was nervous. Finally Everyone treat me as a person and not a number. Thank you.
Visited July 2023
Review titled SpaMedica Gateshead
Replied on 11 July 2023
Hello, thank you for your 5-star review. It's great to hear that you had a positive experience with us and that our staff were so friendly and helpful. Wishing you all the best, from the SpaMedica team.
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