SpaMedica Gloucester
Ground Floor, Suite 2, Sanctus House, Olympus Business Park, Gloucester, GL2 4DHContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Excellent Service
Rated 5 stars out of 5
by Rodney Frederick Gurney - Posted on 31 August 2023
From the moment I arrived until I left on completion of my procedure I cannot fault the customer service and attention to me as an individual.
Visited August 2023
Review titled SpaMedica Gloucester
Replied on 22 November 2023
Hi Rodney, thank you very much for your 5-star review of SpaMedica Gloucester. It is great to hear you had a positive experience with us. Wishing you all the best, SpaMedica.
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Review titled Excellent
Rated 5 stars out of 5
by Anonymous - Posted on 03 September 2023
I have had two cataract operation at SpaMedica Gloucester. The facilities were very good, staff very kind, helpful and very efficeint practice.
Visited August 2023
Review titled SpaMedica Gloucester
Replied on 11 October 2023
Dear patient, thank you so much for your 5-star review of SpaMedica Gloucester. We’re so happy you found our staff so kind and helpful. Kind regards, SpaMedica.
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Review titled Excellent practice
Rated 5 stars out of 5
by Derek Moseley - Posted on 24 August 2023
As someone who throughout my life, I've not liked anything being close to my eyes, I was more than a little worried about having an operaTtion to remove a cataract. However, how wrong I was!! From the moment I first entered SpaMedica I was greeted by one on the receptionist staff who comes from behind the desk, direct you to a chair and not only takes your details but also offers you a cup ot tea or coffee.This friendliness continues as you have your initial tests to determine your treatment, also great efficiency as every nurse you see confirms your details, ie. Name, date of birth and address. After these initial tests, it was back to the reception ladies to get a date for surgery, which for me was in three weeks time. Come the day, it was an early start and after going through reception, into the nurses to have various eye drops administered, it was through to patient waiting room to await surgery, complete with a small marker over the eye that needed it. I didn't have to wait long before I was taken into a pre theatre room, had some anesthetic drops put in, met the surgeon and was taken into theatre. I was amazed how quickly it all happened. The nurses made sure I was settled comfortably on the operating table, the surgeon told me what would happen and off we went. I felt no pressure, no pain whatsoever and it all seemed to be over in minutes. I was taken out of the theatre to wait a few minutes before I was taken into a room by a nurse who made sure I was OK, instructed me about what I needed to do regarding aftercare and gave me the drops I needed to put in the eye. I really can't speak highly enough of this practice, both of the efficiency and kindness of all the staff, from reception to surgeon, --- excellent!
Visited August 2023
Review titled SpaMedica Gloucester
Replied on 13 September 2023
Hi Derek, thank you for your 5-star review of SpaMedica. We are very happy you felt welcomed into SpaMedica and it’s so nice to hear that our team took such good care of you. We understand that having eye surgery can be an anxious time, so we’re delighted to hear that our team were able to put you at ease. Kind regards, SpaMedica.
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Review titled Made to feel special
Rated 5 stars out of 5
by Brenda Coggins - Posted on 09 September 2023
Lovely friendly, helpful staff. Made the experience so much easier. Everything explained from start to finish.
Visited August 2023
Review titled SpaMedica Gloucester
Replied on 11 October 2023
Hello Brenda, thank you very much for your 5-star review of SpaMedica Gloucester. We are so happy you found our staff so friendly and helpful and we are very pleased to hear you went into your surgeries well informed and comfortable. Warm regards, SpaMedica.
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Review titled Excellent in every way
Rated 5 stars out of 5
by Richard Parkin - Posted on 12 September 2023
Put at ease by the staff right from the start, and the results of the cataract surgery were both instant and amazing
Visited August 2023
Review titled SpaMedica Gloucester
Replied on 11 October 2023
Hello Richard, thank you so much for your 5-star review of SpaMedica Gloucester. We are very pleased to hear our team were able to put you at ease and we are so happy to hear Cataract surgery has made such a significant improvement to your vision. Kind regards, the SpaMedica team.
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Review titled unbeatable
Rated 5 stars out of 5
by Raymond - Posted on 05 August 2023
All Staff very helpful and courteous, no problem to difficult and could not be nicer. Very easy to park and the day made nicer by unending supply of tea and biscuits. Cannot fault the service at all.
Visited July 2023
Review titled SpaMedica Gloucester
Replied on 14 September 2023
Hi Raymond, thank you very much for your 5-star review of SpaMedica Gloucester. It’s lovely to hear that our team took such great care of you. Your kind words have been passed on to them. Best wishes, SpaMedica.
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Review titled Great service and experience
Rated 5 stars out of 5
by Eve Saunders - Posted on 11 August 2023
I had my cataracts seen to at the practice and had a great experience. The service and people were brilliant and really put my mind at ease during the procedure. I am a highly satisfied patient.
Visited July 2023
Review titled SpaMedica Gloucester
Replied on 21 August 2023
Hi Eve, thank you very much for your 5-star review of SpaMedica Gloucester. We’re really happy to hear you had such a great experience with us. Best wishes from the SpaMedica Team
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Review titled Mostly good
Rated 4 stars out of 5
by Anne - Posted on 19 July 2023
Overall I had a good patient experience, all the staff were professional and most were friendly. The environment was clean and well organised, I felt safe in every way. There were a few points that I believe could be improved upon. 1. On my pre-op visit personnel told me their names but not what their role was, when I asked I was told “Technician” which I didn’t find helpful, I was told the previous person I had seen was a “Trainee”, shouldn’t this have been explained to me? 2, I wanted to know more about the pros and cons of multi focal lens implants; the optometrist asked me if I had any questions, so I asked about multi focal lenses, she was completely unwilling to talk about this subject, she said “we don’t do that here”. And yet your patient information booklet says to ask about this. I was told I would have to contact your clinic in Swansea and was given a brochure. I was made to feel that I was asking an awkward unwelcome question. I later paid for an optometrist appointment in Cheltenham where all my questions were listened to and patiently answered. 3. I was asked to sign a consent form that I was unable to read because my pupils were dilated. 4. Within a few minutes after surgery the ‘discharge nurse’ asked me for feedback! Before I had been given post op advice and when still feeling a bit vulnerable, I was asked if the surgeon had introduced himself and reassured me and whether I would recommend Spa Medica to friends and family! This is inappropriate. Everything else was good, so thank you.
Visited July 2023
Review titled SpaMedica Gloucester
Replied on 15 August 2023
Hello Anne, thank-you for your review, all feedback is greatly appreciated. We aim to provide a 5-star service to all of our patients, and we apologise that your experience may not have not matched these standards. We would like the opportunity to look into this for you - could you please share this with us via email: Feedback@spamedica.co.uk. Please include your full name, date of birth and contact number and a member of our team will get back to you. Kind regards, SpaMedica.
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Review titled Fantastic Service
Rated 5 stars out of 5
by Anonymous - Posted on 12 July 2023
Very impressed with all the Staff from the Reception to discharge; Very efficient caring and very pleasent
Visited July 2023
Review titled SpaMedica Gloucester
Replied on 21 August 2023
Dear Patient, thank you for your 5-star review of SpaMedica Gloucester. It’s lovely to hear that our team took such great care of you. Kind regards, the SpaMedica Team
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Review titled Very capable and caring staff
Rated 5 stars out of 5
by Anonymous - Posted on 09 July 2023
Right from the start I was given a friendly welcome. All the staff were considerate, kind and helpful. Everything about the procedure was explained to me beforehand. You really couldn't wish for better. I would not hesitate to recommend SpaMedica.
Visited July 2023
Review titled SpaMedica Gloucester
Replied on 21 August 2023
Dear Patient, thank you very much for your 5-star review of SpaMedica Gloucester. We’re so happy that you’d recommend us to others! Best wishes from the SpaMedica Team
Information supplied by Spamedica