Spamedica Haydock
Unit 2 The Parks, Newton-Le-Willows, WA12 0JQContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Excellent
Rated 5 stars out of 5
by Anonymous - Posted on 17 February 2025
Less that 2 weeks from being referred to having surgery. The staff were lovely, very reassuring and helpful. The surgeon introduced himself and explained what would be happening and surgery took approx 20 mins. The discharge nurse explained clearly everything I needed to know about aftercare and the end result is brilliant. It has put my mind at rest about returning for the second cataract removal.
Visited February 2025
Spamedica Haydock has not yet replied.
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Review titled Absolutely marvelous staff
Rated 5 stars out of 5
by Sheila - Posted on 12 March 2025
Was referred at the beginning of February and after assessment my surgery took place on the 28th. The attention and care to detail from the greeting at the door to all the staff was exceptional . Made to feel at ease immediately and coffee and bikkies provided. Every stage was thoroughly explained. The surgery took 8 minutes in total and the surgeon explains as he goes along every detail. Get my second consultation soon and will be having my second eye done within 5 weeks. Can't wait and stress free as you are so well looked after, it's amazing. Thanks to everyone who made it such a good experience
Visited February 2025
Spamedica Haydock has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 15 February 2025
From beginning assessment to end of y surgery marvellous, staff alll very professional and From the gentleman at reception to the discharge nurse
Visited January 2025
Spamedica Haydock has not yet replied.
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Review titled Superb!
Rated 5 stars out of 5
by Mr Arnold Morgan - Posted on 05 February 2025
The hospital is immaculate in every way. The staff are so polite and make you feel welcome and at ease. Complimentary tea coffee biscuits and cooled water. The operation for cataract surgery was painless and took about 20 minutes to complete on one eye. I would 100% recommend this hospital. I am 85 years old & would encourage anyone who is afraid to go ahead as the results are outstanding
Visited January 2025
Spamedica Haydock has not yet replied.
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Review titled Outstanding service
Rated 5 stars out of 5
by Kathleen Sutherland - Posted on 29 January 2025
All of the team from welcome porter, nursing team, surgical team and discharge nurses were compassionate, professional and caring. The service is seamless. Special mention to the discharge nurse (usually at Skelmersdale) for his kindness.
Visited January 2025
Spamedica Haydock has not yet replied.
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Review titled Great service
Rated 5 stars out of 5
by Anonymous - Posted on 09 February 2025
Prompt and efficient service and excellent staff, friendly and professional. From referral by Specsavers, to receiving my treatment was fast and efficient
Visited January 2025
Spamedica Haydock has not yet replied.
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Review titled First class
Rated 5 stars out of 5
by Roger - Posted on 23 January 2025
My optician refeered me to SpaMedica for a cataract operation. Withing 48 hours they had contacted me to arrange a pre-op assessment - early the following week. I then received in the post a 27 page booklet describing the steps from the assesment through to surgery and afterwards. Also eyedrops to use before the assessment. At the assessment, without exception the staff were totally professional, but also friendly and would describe exactly what was happening along with the results. They were very happy to answer any of my questions. They confirmed I was suitable for surgery and would have offered me a date for the operation within 2 weeks if Christmas hadn't intervened. At the operation, again staff explained everything in detail. After waithing for eyedrops to dilate my pupil, I was shown into the theatre, where again the staff put you at you ease. The actual operation only seemed to take about 10 minutes, totally painless. I was thinking the surgeon was about to start when he said "all done". Another assesment afterwards with guidance as to what to do, and I was free to go - with eyedrops and yet another comprehensive booklet. I can not think of a beeter approach to having a cataract operation!
Visited January 2025
Spamedica Haydock has not yet replied.
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Review titled Good location
Rated 4 stars out of 5
by Anonymous - Posted on 02 February 2025
Procedure for both eyes now completed. Excellent welcome received from host at front door, no having to go to desk and sign in all done for you and hot drink offered cannot fault his friendly manner. Did note that on each visit that staff all have a professional approach but have no time to make polite conversation it’s all done in a timed in and out manner which can be off putting if you have a nervous disposition, The actual surgery was excellent especially the 2nd procedure she was over and beyond being professional and putting any nerves at ease, time taken to perform procedure seemed to be a lot quicker than first All in all am happy with treatment received. Would just mention would be that some staff need to learn how to conduct face to face conversations and remember that everyone is different ..felt on both procedures that this was lacking. But otherwise excellent.
Visited January 2025
Review titled Spamedica Haydock
Replied on 10 March 2025
Dear Patient, Thank you for your feedback. We’re pleased to hear that you were happy with the treatment you received and that our team provided a professional service. However, we appreciate your comments regarding staff communication and will share this with the relevant team to see where improvements can be made. Patient experience is very important to us, and we value your input in helping us enhance our service. If you would like to discuss your experience further, please don’t hesitate to contact us directly. Best regards, SpaMedica
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Review titled They were lovely
Rated 4 stars out of 5
by Renee - Posted on 18 January 2025
The nurses were really nice can't fault them, the man on the door is so lovely and helpful, nothing was to much trouble for them.
Visited January 2025
Spamedica Haydock has not yet replied.
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Review titled Fab practice
Rated 5 stars out of 5
by C A M GANNON - Posted on 28 January 2025
My mum has had her 2nd op today and it brilliant again from start to finish. Lovely and very helpful staff , nice atmosphere. Felt very comfortable with the op. Thanks
Visited January 2025
Spamedica Haydock has not yet replied.
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