SpaMedica Kendal
Juniper House, Murley Moss Business Park, Oxenholme Road, Kendal, Cumbria, LA9 7RLContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Wonderful experience
Rated 5 stars out of 5
by Anonymous - Posted on 14 April 2024
Extremely professional and friendly. I was very nervous when turning up to my appointment todo with my eyes, but the staff would very kind and quick to put my mind at ease.
Visited March 2024
SpaMedica Kendal has not yet replied.
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Review titled Friendly staff
Rated 5 stars out of 5
by Mandy - Posted on 05 March 2024
Lovely staff, attentive and friendly. Visit was very pleasant but could be improved with much shorter waiting times
Visited March 2024
SpaMedica Kendal has not yet replied.
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Review titled Variable.
Rated 4 stars out of 5
by Anonymous - Posted on 20 March 2024
First visit January 2024, excellent. Courteous reception staff, nurse gentle, surgeon considerate, focused and polite, treatment explained. Very good results with minimal discomfort. Second visit March 2024. Reception staff as before. Nurse hurt me inserting eye pellet. Surgeon did not even look at me whilst checking paperwork. Social chatting with nurse. Eyelid clamp pushed down hard and fast. Operation lamp not close, I saw his hands and instruments during procedure. Post-op bruised eyelid and eye socket. Stinging, very sore eye. It was a different surgeon and team from the January visit and a different quality of service. Front-of-house staff fine, post-op nurse helpful and informative. Organised transport punctual and professional.
Visited March 2024
SpaMedica Kendal has not yet replied.
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Review titled Phone first if you have glaucoma and/or a disability
Rated 3 stars out of 5
by Jan - Posted on 14 July 2024
If you have advanced glaucoma and have been referred to SpaMedica, it may be worth phoning them first to check whether you can be treated. I recently supported my 98-year-old father for an appointment, who was informed after a nearly 4 hour wait, that he could not be treated for this reason. The information about a patient is not read until seeing the optometrist (this is after seeing a nurse and then two other practitioners, who test eyesight and take photographs) therefore, no account is taken of age, ability or disability until this part of the process is reached. There is little evidence of disability training among staff (with the exception of the optometrist, who was excellent with my ‘hard of hearing’ father), no triaging system to take account of frailty or ability to sit & wait for hours e.g. if you can’t walk the corridor at the fast pace of the nurse, you are left behind to ask other patients where to go. My father found the experience exhausting, disappointing, pointless & costly, as did I (loss of earnings for time off work & petrol costs). Lesson learnt, phone first!
Visited March 2024
SpaMedica Kendal has not yet replied.
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Review titled Wonderful place
Rated 5 stars out of 5
by Brenda - Posted on 31 March 2024
I attended this March, first for an assessment and then one week later for my first cataract removal. When you first walk in, you are made at ease by everyone plus it's not like a hospital. I was very nervous at first, but was put at ease immediately. My surgeon was very nice and made me feel at ease by explaining everything. I felt no pain at all, just a little discomfort. The very next day I noticed a huge difference with what I could see, it's a miracle!!! I have no hesitation to go back and have my other eye done, in fact I can't wait. All I can say to everyone at the clinic, is a big thank you .
Visited March 2024
SpaMedica Kendal has not yet replied.
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Review titled Very efficient, very professional
Rated 5 stars out of 5
by Margaret - Posted on 26 March 2024
This was the second cataract operation at this clinic. I found the staff very well organised, helpful, polite and considerate. Really appreciated the free tea/coffee and gluten- and dairy-free biscuits. It was good not to have to wait long for the appointments. The booklets of information were useful, but didn't always agree with each other.
Visited February 2024
SpaMedica Kendal has not yet replied.
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Review titled Excellent
Rated 5 stars out of 5
by Michael bell - Posted on 05 March 2024
Had both eyes done brilliant from start to finish, the first eye I had done before Christmas I was in had surgery and put just over an hour
Visited February 2024
SpaMedica Kendal has not yet replied.
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Review titled Excellent experience
Rated 5 stars out of 5
by Anonymous - Posted on 08 February 2024
I found everyone to be very kind, professional and efficient in their care and approach. From the moment I arrived I felt welcomed and everything was explained very clearly to me. I requested sedation and found this very beneficial.
Visited February 2024
SpaMedica Kendal has not yet replied.
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Review titled Exemplary
Rated 5 stars out of 5
by Sue - Posted on 07 May 2024
Quick appointments and very accommodating. Staff brilliant. Had first eye done February, second April. Two different surgeons, both very nice. First eye, less irrigation used, eye watered more and felt scratchy for longer. Second eye nearly drowned! but absolutely no problems with watering, scratchiness. Final check with optician this morning and results excellent.
Visited February 2024
SpaMedica Kendal has not yet replied.
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Review titled Very professional
Rated 5 stars out of 5
by William Hastings - Posted on 13 February 2024
I have had two cataract operations at this clinic in December 2023 and February 2024. The clinic is well organised, friendly professional staff and excellent surgeons, Had more waiting time with second visit but care and results excellent.
Visited February 2024
SpaMedica Kendal has not yet replied.
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