SpaMedica Poole
Forelle House, Marshes End, Upton Road, Poole, Dorset, BH17 7AGContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Extremely efficient & professional service.
Rated 5 stars out of 5
by Anonymous - Posted on 29 January 2025
Facilities: Clean, comfortable, very well maintained, practical and warm. Has a lift as operating theatres are on first floor. Free hot drinks and biscuits available - a wider choice of drinks available at a nominal charge (50 pence.) Clean and spacious toilet facilities. Process: Very efficient and well planned. Equipment appears to be new and rooms are spacious with appropriate facilities. It did not seem rushed, any concerns or questions were addressed in a competent, comprehensive and understandable way. Staff: Kind and professional. The team appear to be happy and enjoy their work. My impression is that the staff are very competent as well as caring- if required. I was impressed with all staff, administrative, ancillary, nursing and medical. Health & safety procedures re patient care were excellent and strictly adhered to. The surgeon was calm, explained every step of the process which I found both very interesting (as an ex-nurse) and reassuring. Post operatively any further questions were answered, necessary medications and bandages etc were provided and clear follow up guidance was given. In summary, an excellent experience of an efficient, professional and safe service and I would happily return if I required further treatment.
Visited January 2025
SpaMedica Poole has not yet replied.
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Review titled Poole success
Rated 5 stars out of 5
by Stafford Pulman - Posted on 03 January 2025
I was dreading my eye op. From the moment I was picked up by the SpaMedica transport with a curtious driver and arrived at the Poole Unit I was put at ease. Obviously no op, nomatter how minor, is pleasant, but The staff made me feel at ease and exuded an air of professionalism and homely sympathy. Having been delivered home I feel the day was both medically and emotionally successful. Thank You SpaMedica.
Visited January 2025
SpaMedica Poole has not yet replied.
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Review titled Slick operation
Rated 5 stars out of 5
by Noel Warner - Posted on 14 January 2025
Very smooth check-in procedure. Slight delay because of unforseen problems with two patients ahead of me, but my surgery completed within the quoted "expected time". Very reassured by the cross checking prior to surgery.
Visited January 2025
SpaMedica Poole has not yet replied.
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Review titled A superb well run clinic
Rated 5 stars out of 5
by Shaun Souster - Posted on 27 January 2025
SpaMedica Poole is a warm welcoming clinic with excellent, knowledgeable and patient staff. Each step of whole process was simply explained and questions answered. The operation itself was painless and quick Thank You All
Visited January 2025
SpaMedica Poole has not yet replied.
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Review titled Superb Practice
Rated 5 stars out of 5
by James Robertson - Posted on 26 January 2025
As always there is apprehension about any form of surgery. At my initial consultation I was put at ease by everyone from reception to discharge. My surgery was a week later involving more personnel. Everyone without exception treated me with care and empathy continually emphasising keeping things sterile along the way. My apprehension evaporated along the way until I was waiting for my wife at discharge with a delicious coffee made by one of the wonderful receptionists. A truly 5 star experience. Well done to the whole team.
Visited January 2025
SpaMedica Poole has not yet replied.
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Review titled Excellent care.
Rated 5 stars out of 5
by Alex Oldham - Posted on 27 January 2025
From arriving until leaving 2.5 hours later, the care and expertise I experienced was way beyond my hopes. From reception to nursing to surgeon to discharge nurse all were excellent, professional and knew their jobs. They are friendly and reassuring throughout. Highly recommended. Thank you Spamedica.
Visited January 2025
SpaMedica Poole has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 19 January 2025
I had cataract surgery on 8th January spa medica was exceptionally clean friendly helpful and brilliant surgeon will highly recommend there services
Visited January 2025
SpaMedica Poole has not yet replied.
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Review titled Great place
Rated 5 stars out of 5
by Kathleen Taylor - Posted on 04 January 2025
I was extremely nervous to have my cataract operation, but everyone was so kind and reassuring, and the procedure was explained fully. To have such a wonderful outcome of being able to see in such detail again is wonderful , the brightness and colours are amazing . Thank you to a wonderful team at spamedica for making my future bright .
Visited January 2025
SpaMedica Poole has not yet replied.
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Review titled Amazing practice
Rated 5 stars out of 5
by Leonie Warner-Davies - Posted on 07 January 2025
From the minute I was greeted by the porter at the door, I was blown away by the welcome and hospitality. All the staff whatever their role, were extremely helpful, friendly and professional, and made me feel very comfortable. I was most surprised when, waiting for a technician to come and fix a machine, plates of sandwiches and snacks were provided. Nothing was too much trouble. The nurses and surgeon were fantastic in supporting me when I was a bit anxious, reassuring me and encouraging me every step of the way. I cannot thank everyone enough for making the experience a calm and care filled one.
Visited January 2025
SpaMedica Poole has not yet replied.
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Review titled Superb Experience
Rated 5 stars out of 5
by Anthony DuPuy - Posted on 26 January 2025
From having been referred to SpaMedica to the completion of the eye surgery everything went very smoothly. The assessment appointment was very thorough and at each stage of the various tests I was informed as to what was going to happen and everyone was very friendly and efficient. The doctor explained what would happen when I had the operation and I left feeling confident in the procedure. The day of the surgery I was advised that the whole appointment would take between 2 and 3 hours. Everything went smoothly and the operation and aftercare were excellent. I found the booklets before the assessment and after surgery very helpful so that the recovery with eye drops and ointment could be carried out effectively. I have no hesitation in recommending SpaMedica should I be able to help someone else. I had been recommended to SpaMedica by two golfing friends who had been treated by them for cataract surgery.
Visited January 2025
SpaMedica Poole has not yet replied.
Information supplied by Spamedica