SpaMedica Poole
Forelle House, Marshes End, Upton Road, Poole, Dorset, BH17 7AGContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled An excellent practice
Rated 5 stars out of 5
by Anonymous - Posted on 17 July 2024
From arrival through to leaving everyone was very professional and attentive. The procedure was explained in detail and I felt very relaxed because of this.
Visited July 2024
Review titled SpaMedica Poole
Replied on 14 November 2024
Hello, we’re delighted to hear that you had such a positive experience at SpaMedica. We really appreciate your kind comments about our staff and facilities. Wishing you all the best for the future, The SpaMedica Team.
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Review titled Brilliant experience
Rated 5 stars out of 5
by Janet hazeltine - Posted on 05 July 2024
Got to admit I was rather scared,the thought of what they were going to do. But put at ease straight away lovely people so kind.also the standard of cleanliness was perfect,I feel no fear of having second eye done.
Visited July 2024
SpaMedica Poole has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by MR PETER KERRY - Posted on 08 July 2024
For the whole cataract process I experienced, all the staff from Meet and greet, receptionist, cleaner, medical staff to surgeon were polite, friendly, smart and attentive. I could not fault this facility and they are a credit to the SpaMedica brand.
Visited July 2024
Review titled SpaMedica Poole
Replied on 14 November 2024
Hello Peter, we’re glad our team took good care of you and that your cataract surgery went well. Comments like this help to reassure other patients who are feeling nervous about their surgery, so thank you for taking the time to share your experience. With best wishes, The SpaMedica Team.
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Review titled Cataract op
Rated 4 stars out of 5
by Anonymous - Posted on 22 July 2024
Having had cataract removal at Bournemouth hospital and now more recently in this private clinic ( paid for by nhs) I would say Bournemouth is superior. All staff at clinic were polite, helpful and informative but I would have liked a bit of time in between eye drops (like you do in Bournemouth)for them to take affect. Once in operating theatre it’s all done extremely quickly ( so much so I heard the next person coming in straight after me - I can only presume they are cleaning it correctly) it’s like a production factory. Felt surgeon a little irritated with me as I struggled to keep my eye open due to the very bright light you have to look into ( before the face covering goes on ) Happy enough with service and whilst there is a longer waiting list for Bournemouth I would recommend them over this private clinic
Visited July 2024
SpaMedica Poole has not yet replied.
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Review titled Great practice with friendly helpful staff
Rated 5 stars out of 5
by Roy king - Posted on 21 July 2024
Had cataract eye surgery, very happy with service from staff extremely helpful and nothing was to much trouble
Visited July 2024
Review titled SpaMedica Poole
Replied on 14 November 2024
Hello Roy, we’re delighted to hear that you had such a positive experience at SpaMedica. We really appreciate your kind comments about our staff and facilities. Wishing you all the best for the future, The SpaMedica Team.
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Review titled Great service
Rated 5 stars out of 5
by Anonymous - Posted on 21 July 2024
Excellent service very pleased staff so professional and helpful will always recommend to others so helpful to me on my visit
Visited July 2024
Review titled SpaMedica Poole
Replied on 14 November 2024
Hello, it’s wonderful to hear that you would recommend SpaMedica to others and we really appreciate you taking the time to leave this lovely review. Kind regards, The SpaMedica Team.
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Review titled Brilliant professional and personable service
Rated 5 stars out of 5
by Anonymous - Posted on 25 July 2024
I attended for an Assessment, and, only 5 days later for surgery to remove one cataract. I was so impressed on both occasions both by the cleanliness and comfort of the premises -- with free unlimited parking -- but more importantly by the professionalism , friendliness and genuine concern of every member of staff with whom I met and who was involved in my treatment and care. The only suggestion I would make is that when beginning surgery , the surgeon explains yor face will be covered by a mask. This would alleviate any sense of apprehension and anxiety. Beyond this, I cannot speak highly enough of the staff and their care, and wpuld certainly recommend Spa Medica to others.
Visited July 2024
SpaMedica Poole has not yet replied.
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Review titled Good Service
Rated 5 stars out of 5
by David Webber - Posted on 24 July 2024
I had my cataracts removed from my right eye and the experience was a good one. Transport was provided to take me from my home to SpaMedica at Poole and home again after the procedure. The staff are friendly and the facilities are good. The doctor doing the procedure was excellent and the care before the procedure was good and what was to happen was fully explained. Once the procedure was done, instructions on what I had to do in regards of drops to apply and when to apply them was clear. Information was given verbally and via an illustrated booklet. I was clearly told what I could and could not do in the following fortnight and what to do if something went wrong and I needed to contact the practice.
Visited July 2024
SpaMedica Poole has not yet replied.
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Review titled Highly recommend.
Rated 5 stars out of 5
by Marjorie Watton - Posted on 10 August 2024
Very welcoming from reception and through the whole experience. Nursing staff explained procedure and Surgeon also before going into surgery. Surprised as to how quickly it all went. Amazed at the result and looking forward to having my other eye done! A wonderful Clinic.
Visited July 2024
Review titled SpaMedica Poole
Replied on 14 November 2024
Hello Marjorie, we’re glad our team took good care of you and that your cataract surgery went well. Comments like this help to reassure other patients who are feeling nervous about their surgery, so thank you for taking the time to share your experience. With best wishes, The SpaMedica Team.
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Review titled Exemplary Procedures
Rated 5 stars out of 5
by Anthony White - Posted on 04 July 2024
My experience was made a good and enjoyable one through the expertise displayed by each member of staff coupled with their natural friendliness. Any anxieties I may have felt on arrival were more than quickly dispelled All procedures were carried out efficiently and in such a good natured manner that i was confident at all times that all would be well.
Visited July 2024
SpaMedica Poole has not yet replied.
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