SpaMedica Poole
Forelle House, Marshes End, Upton Road, Poole, Dorset, BH17 7AGContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Professional and Welcoming
Rated 5 stars out of 5
by Mary Payne - Posted on 29 July 2024
Arrived very jittery and nervous. All staff were wonderful and did their best to make people feel at ease. Long wait but was not a huge problem. Almost looking forward to getting the other eye done in a few weeks! Thank you Spamedica team Poole.
Visited July 2024
SpaMedica Poole has not yet replied.
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Review titled Completely satisfied
Rated 5 stars out of 5
by Ellen Bishop - Posted on 23 July 2024
From the moment I entered till the time we left I was completely satisfied with the treatment and care that I received. Many thanks.
Visited July 2024
SpaMedica Poole has not yet replied.
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Review titled Efficient and competent care
Rated 5 stars out of 5
by Linda B - Posted on 09 July 2024
An impressive short length of time between referral, assessment and procedure. The process on the day of the procedure was smooth running and very professional. The receptionist was very welcoming. Staff were considerate and mainly informative. The care and treatment in the ante room and theatre was excellent with warm, approachable consultant and nurses. Perhaps some more information could have been given re the fact that there would be a 90 minute wait pre op. in a small ‘ward’ with up to 8 people without anything to do. It seemed especially hard for some people who seemed anxious. There was some discrepancy between the post operation advice given by the discharge nurse and the after care booklet re length of time to avoid certain activities. At one stage of the initial assessment appointment some very painful eye drops were inserted without any warning of this and I feel this was not best practice.
Visited July 2024
SpaMedica Poole has not yet replied.
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Review titled Cataract surgery
Rated 5 stars out of 5
by Sandra - Posted on 02 August 2024
I had my surgery on Sunday and l am so happy with it. The staff were amazing and talked you through everything that was happening. Also the surgeon that did operation put you at ease. I was extremely nervous about having it done but it was no where near as bad as I thought,l would highly recommend them
Visited July 2024
Review titled SpaMedica Poole
Replied on 14 November 2024
Dear Sandra, it’s wonderful to hear that you would recommend SpaMedica to others and we really appreciate you taking the time to leave this lovely review. Kind regards, The SpaMedica Team.
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Review titled Efficient system
Rated 5 stars out of 5
by Jill Bois - Posted on 26 August 2024
The whole experience was so efficient and all the nursing staff were so friendly and efficient and filled one with confidence. Well done all of you!
Visited July 2024
SpaMedica Poole has not yet replied.
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Review titled Excellent Staff
Rated 5 stars out of 5
by Mark - Posted on 12 June 2024
Very professional care and remarkable results , Very quick to book from opticians , passed by my doctor and then to have the surgery
Visited June 2024
Review titled SpaMedica Poole
Replied on 14 November 2024
Hello Mark, we’re delighted to hear that you had such a positive experience at SpaMedica. We really appreciate your kind comments about our staff and facilities. Wishing you all the best for the future, The SpaMedica Team.
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Review titled Caring and highly professional
Rated 5 stars out of 5
by Anonymous - Posted on 28 June 2024
I have had treatment in both eyes. At all stages I have been looked after and treated respectfully. All staff were friendly and thoughtful, from showing me to the lift to fetching me a cup of tea, to introducing themselves and explaining what was happening at each stage of the process. They were particularly thorough in making sure I was the patient and that my correct eye was operated on with the desired conclusion. I was extremely well looked after and treated respectfully.
Visited June 2024
SpaMedica Poole has not yet replied.
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Review titled Excellent experience
Rated 5 stars out of 5
by Anonymous - Posted on 22 June 2024
Very positive experience. I was made to feel welcomed and every step of the procedure was explained to me as we went along.
Visited June 2024
SpaMedica Poole has not yet replied.
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Review titled Excellent treatment
Rated 5 stars out of 5
by Richard Holme - Posted on 04 June 2024
My cataract operation was a painless experience from start to finish. Parking was easy and there were spaces close to the entrance. The members of staff were not only efficent, they were friendly, cheerful and helpful as well. Explanations were thorough, questions were answered clearly and patiently, there was constant checking to make sure there could be no possibility of error, the pre-operation preparation was faultless and the operation itself - over in about fifteen minutes - painless and professional. The take-home medicines were provided with extra documentation to record the details and a ball-point pen provided also. I was even offered a selection of biscuits. It was most impressive - thankyou very much. One minor point - the questionnaire that followed this review asked my opinion of same-sex accommodation, but there was no box to tick to say that this question was irrelevant in my case, where I was only there for two hours in the daytime; I had to tick "Neither satisfied nor dissatisfied".
Visited June 2024
SpaMedica Poole has not yet replied.
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Review titled Brilliant
Rated 5 stars out of 5
by Norman Priest - Posted on 26 June 2024
On my arrival I was met by a receptionist who could not do enough to assist me, if only all the first contacts were as good as this. Then I event to assessment and once again all the staff were excellent (I don’t know all of the names) But they were all good. At the reception I was give an appointment for my operation again by a very nice lady, before I had left I had a message confirming date and time of the operation Brilliant service Norman Priest
Visited June 2024
SpaMedica Poole has not yet replied.
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