SpaMedica Romford
Ground Floor, 210 South Street, Romford, Essex, RM1 1TRContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Spa Medica Romford
Rated 5 stars out of 5
by Anonymous - Posted on 25 August 2023
We would like to say how pleased we are with the cataract operations on both eyes my uncle had. The staff were superb, reassuring and couldn’t be more helpful. We found the hospital to be clean and friendly and would recommend your institution to every one needing your services.
Visited August 2023
Review titled SpaMedica Romford
Replied on 14 September 2023
Dear patient, thank you so much for your 5-star review of SpaMedica Romford. We’re happy to hear you had such a good experience with us. We’re very pleased that you found our staff so friendly. Wishing you all the best, SpaMedica.
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Review titled Fantastic all round service
Rated 5 stars out of 5
by Denise howat - Posted on 07 August 2023
My husband has been seen this clinic over the last few months and today had cataract surgery. We cannot praise the staff enough from the reception and the medical staff, the service my husband has received has been second to none and he is extremely grateful.
Visited August 2023
Review titled SpaMedica Romford
Replied on 22 August 2023
Hi Denise, thank you very much for your 5-star review of SpaMedica Romford. We’re really happy to hear your husband has had such a great experience with us and that our staff were able to take such good care of him. Best wishes from the SpaMedica Team
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Review titled Quality Care
Rated 5 stars out of 5
by Sheila Pritchard - Posted on 30 August 2023
Spa Medica Romford provide a high quality of care for cataract surgery. Staff are friendly but professional and seem to have a good working knowledge of what their particular role involves. The whole process is efficient beginning at Specsavers opticians to the assessment at SpaMedica and then to the operation. The facility is very clean and well organised - you real very safe in their hands The result of the op is amazing - such a big improvement in my eyesight.
Visited August 2023
Review titled SpaMedica Romford
Replied on 17 October 2023
Hello Sheila, thank you so much for your 5-star review of SpaMedica Romford. We are very pleased that you found our staff so professional and friendly. Warm regards, SpaMedica.
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Review titled Great service
Rated 5 stars out of 5
by Anonymous - Posted on 08 August 2023
Great service from transport to care in the hospital I was worried but felt so at ease once there. All round great care.
Visited August 2023
Review titled SpaMedica Romford
Replied on 22 August 2023
Dear patient , thank you very much for your 5-star review of SpaMedica Romford. We understand that having eye surgery can be an anxious time, so we’re delighted to hear that our team were able to put you at ease. Best wishes from the SpaMedica Team
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Review titled Excellent Service
Rated 5 stars out of 5
by mark pritchard - Posted on 30 August 2023
I have recently had the second of two cataract procedures carried out at the Romford branch of SpaMedica. The first was on 5th June 2023 and the second on 24th July. I have waited for the final sign-off from my optician before making any comments. The two procedures were carried out and, although I felt a strong element of discomfort in my right eye and around the socket after the first procedure the second was entirely painless and a lot more comfortable. I am advised by my optician that the surgeon's work is excellent and I can acknowledge that my eyesight is much improved. I found the staff at Romford to be excellent, helpful and very caring towards their patients and the facilities to be very clean, tidy and professional. I was also very impressed by the speed at which the whole process, from original assessment to completion and sign-off, was carried out. I would thoroughly recommend this practice to anybody requiring this treatment. My only negative is the very limited amount of car parking space but accept that this may be beyond the control of SpaMedica.
Visited July 2023
Review titled SpaMedica Romford
Replied on 22 September 2023
Hi Mark, thank you very much for your 5-star review of SpaMedica Romford. We’re delighted to hear you’re so happy with the results of your surgery and enjoying your improved vision and it’s lovely to hear you had a positive experience with us. Wishing you all the best, SpaMedica.
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Review titled Great practice
Rated 5 stars out of 5
by Mick curry - Posted on 26 July 2023
From start to finish very professional friendly well informed with what they were doing will be returning to have other eye done
Visited July 2023
Review titled SpaMedica Romford
Replied on 28 July 2023
Hello, thank you for your 5-star review. It's great to hear that you had a fantastic experience with us and that our staff were so friendly and helpful. Wishing you all the best, from the SpaMedica.
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Review titled Excellent service
Rated 5 stars out of 5
by Terry Heathfield - Posted on 12 August 2023
Could not wish for a better experience from start to finish including transport from door to door. A special thank you to all of the staff.
Visited July 2023
Review titled SpaMedica Romford
Replied on 12 September 2023
Hi Terry, thank you very much for your 5-star review of SpaMedica Romford. It’s so nice to hear that our team took such good care of you. Best wishes, SpaMedica.
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Review titled Exceptional Practice
Rated 5 stars out of 5
by Maureen Lock - Posted on 26 July 2023
The whole journey from my assessment up unto my op went so smoothly. The staff could not do enough for you, the advice pre and post op was brilliant. The porter was amusing who kept you going even when you were a little nervous, put your mind at rest. I would recommend this practice to anyone which also had free parking facilities (which is rare nowadays). I cannot rate them enough for their kindness and caring ways.
Visited July 2023
Review titled SpaMedica Romford
Replied on 22 August 2023
Hi Maureen, thank you very much for your 5-star review of SpaMedica Romford. We understand that having eye surgery can be an anxious time, so we’re delighted to hear that members of our team were able to put you at ease and it’s great to hear that you would recommend us – this is indeed one of our biggest compliments. We wish you all the best for the future. Best wishes from the SpaMedica Team
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Review titled Awful Practice
Rated 1 star out of 5
by Pauline Murray - Posted on 27 July 2023
Went for cataract surgery yesterday. Was shepherded into anti room awaiting operation. Surgeon disappeared for two hours just before12.30 and didn’t recommence until 14.15 hrs. There were at least 7 patients crowded into anti room all of whom were very cold and fed up. No one told us what was happening and no one apologised. When meeting the consultant he didn’t remove his mask to speak with me and I found his manner extremely brusque almost to the point of rudeness. There was a distinct feeling of indifference amongst staff - not one smile or pleasant word. This is the complete opposite to what I experienced when I had my first eye done in October 2022. Shame on you SpaMedica for treating mainly elderly people this way.
Visited July 2023
Review titled SpaMedica Romford
Replied on 15 August 2023
Hello Pauline, thank-you for your feedback, we are very sorry to hear that you have had an unpleasant experience with us. We aim to provide a 5-star service to all of our patients, and we apologise that your experience did not match these standards. We would like the opportunity to look into this for you - could you please share this with us via email: Feedback@spamedica.co.uk. Please include your full name, date of birth and contact number and a member of our team will get back to you. Kind regards, SpaMedica.
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Review titled Great Service
Rated 5 stars out of 5
by Anonymous - Posted on 11 July 2023
I went in for cataract surgery. The whole process went smoothly,with a very organised and friendly team. I would recommend using Spa Medica for such treatment .
Visited July 2023
Review titled SpaMedica Romford
Replied on 28 July 2023
Hello, thank you for your 5-star review. It's great to hear that you had a fantastic experience with us and that you would recommend us to others. Wishing you all the best, from the SpaMedica.
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