SpaMedica Southampton
Stoneham Place, Stoneham Lane, Southampton, Hampshire, SO50 9NWContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Poor service
Rated 1 star out of 5
by D Freeborough - Posted on 08 November 2024
Always, always delayed. Came to have the operation for cataracts but instead they decided to just do a check up . Last visit the over ran so badly the ended up not seeing me. Extremely disorganised
Visited November 2024
SpaMedica Southampton has not yet replied.
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Review titled Perfect experience
Rated 5 stars out of 5
by Steve Harbinson - Posted on 20 November 2024
Very lucky to have had such a perfect day, the staff are just amazing, courteous, professional and warm, from reception to surgeon and theatre staff, made the operation so much easier, the resultant vision is now incredible, just now have to wait for 2nd eye, cannot recommend enough
Visited November 2024
SpaMedica Southampton has not yet replied.
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Review titled Excellent service
Rated 5 stars out of 5
by Jane Baker - Posted on 11 November 2024
I have now had my second cataract surgery at the clinic and can’t praise them highly enough. Very efficient, kind and caring staff.
Visited November 2024
SpaMedica Southampton has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Trudi jones - Posted on 30 October 2024
From my assessment to my cataract removal can't praise the place enough. Very clean, nothing to much trouble, very happy efficient staff.
Visited October 2024
SpaMedica Southampton has not yet replied.
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Review titled Professional Service
Rated 5 stars out of 5
by DAVID MASTERS - Posted on 24 October 2024
I had my second cataract operation yesterday, the service was as before very efficient and well organised. I arrived a little early for my 8.00am appointment and was told not to come into their site until my appointment time, just a little disappointed my lift had to hang around with me. The staff and the surgeon have done an excellent job on removing my cataract and the operation took less than twenty minutes. Today I have no pain in my eye and can see very clearly which is so much better than my first operation, I believe this was down to the excellent skills of the surgeon I had this time. My first operation caused my eye to be painful and it took over a week for the cloudily vision to clear. I now have full technicolour vision and my vision is so much brighter, I did not realise how poor my vision had become. At the moment I am using my computer using my old glasses and my distance vision is great. I certainly recommend SpaMedica should you require a cataract operation. On another point, I was booked into a local hospital for a cataract operation who took months to offer an appointment. they even cancelled two appointment for an operation at 4pm the day before the appointment. I am so pleased that my neighbour suggested trying SpaMedica. Well done, you have a professional service I recommend to everyone.
Visited October 2024
SpaMedica Southampton has not yet replied.
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Review titled Excellent service
Rated 5 stars out of 5
by Don Hunt - Posted on 13 October 2024
Having now had my second eye treated for my cataracts I would recommend Spa Medica to anyone for cateract treatment. They treated me in a caring and professional manner from start to finish. The only difference with my first and second eye was that on the first occasion I had three static dots of light on which to focus throughout the proceedure where on this occasion the three dots kept moving making it a little more difficult to focus. I would recommend asking if these light dots could be allowed to remain static.
Visited October 2024
SpaMedica Southampton has not yet replied.
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Review titled Superb experience
Rated 5 stars out of 5
by Anonymous - Posted on 22 October 2024
From the communications through the caring and supportive transport experience to the super efficient team at the hospital, their patience, courtesy and good humour, everything was top notch, and although this sort of experience can never be pleasant, everything was done to mitigate the downsides. Top marks to an excellent business.
Visited October 2024
SpaMedica Southampton has not yet replied.
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Review titled Professional eye care clinic.
Rated 5 stars out of 5
by Jack O'Neill - Posted on 11 October 2024
A well organised and caring organisation.I would recommend them to all. You feel that you are in safe competent hands from the moment you arrive to your departure. My surgery for my lens to be replaced because they had developed cataracts was an unexpectedly comfortable experience .
Visited October 2024
SpaMedica Southampton has not yet replied.
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Review titled Indifferent Patient Aftercare
Rated 2 stars out of 5
by Anonymous - Posted on 19 November 2024
My advice is to thoroughly research SpaMedica before agreeing to an eye operation by them. I had a left eye cataract operation undertaken in late August 2024 in Poole, Dorset that had serious complications culminating in a second operation in October at Southampton for a retinal detachment. Over the past two months I have spent collectively over 40 hours in Poole and Southampton SpaMedica waiting rooms. SpaMedica are so obviously a target/profit driven NHS out-sourced company and their inflexible conveyor belt approach to patient care is one of indifference and not actually as efficient as they purport to be. Something perhaps that the NHS should consider in more detail when they come to audit/review their contract with SpaMedica. Whilst undergoing the retinal detachment surgery in Southampton, it was patently obvious that the theatre team comprised of several nationalities, and they were having communication issues between each other regarding operational procedures and equipment prep. Not exactly reassuring when you are under the knife knowing that you could possibly lose your sight. Over the past 2 months, I have had appointments with circa 11 different SpaMedica surgeons at Poole/Southampton. Post operation outpatients like me are typically given follow up appointments for 12.30pm. Why? The surgeons operate in the morning and then see outpatients in a short lunchtime window before heading back into afternoon surgery. If they had complications with any surgeries in the morning, outpatient appointments become severely delayed as has happened to me on the majority of occasions. Emergency operations are back-ended to the end of the day Whilst I would not question the medical competencies of SpaMedica's Consultant Surgeons, it seems that the target driven pressured environment under which the staff operate means that they have limited time to read patient notes accurately and/or adequately answer patient's queries or concerns. Lest SpaMedica senior management forget that we are talking about people like me who are often very anxious about recovery and the potential of losing their sight as we pass through your care.
Visited October 2024
SpaMedica Southampton has not yet replied.
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Review titled very good treatment all round
Rated 5 stars out of 5
by Anonymous - Posted on 15 October 2024
from the very first assortment i was very pleased with all my treatment i can know see so much better. all the people i met where so help full
Visited October 2024
SpaMedica Southampton has not yet replied.
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