SpaMedica Southampton
Stoneham Place, Stoneham Lane, Southampton, Hampshire, SO50 9NWContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 03 August 2023
From entering the building and going though all the procedures to leaving was nothing but excellent,and the staff were the same.Think it is very good that when you have second eye done they try to give you the same surgeon,and mine was excellent,not a bad word to be said. , ,
Visited May 2023
Review titled SpaMedica Southampton
Replied on 22 August 2023
Dear patient, thank you so much for your 5-star review of SpaMedica Southampton. We’re really happy to hear you had such a great experience with us. Wishing you all the best, SpaMedica.
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Review titled Excellent treatment
Rated 5 stars out of 5
by Pauline - Posted on 04 June 2023
Following assessment on 13th May I had cataract surgery on 22nd May 2023. Everything went very smoothly, the clinic facilities and all levels of staffing were outstanding, which helped as I was rather apprehensive! The improvement in the sight of my left eye is wonderful and I look forward to having my right eye surgery in the near future.
Visited May 2023
Review titled SpaMedica Southampton
Replied on 07 June 2023
Hello, thank you for your 5-star review. We're very pleased to hear that you had such a positive experience with us. We look forward to welcoming you back for your second procedure. Wishing you all the best, from the SpaMedica team.
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Review titled great practice
Rated 5 stars out of 5
by Anonymous - Posted on 28 April 2023
The whole experience was amazing. Everyone kind and helpful. I am so grateful to have much better eyesight in one eye, so clear, and I can't wait to get the other eye done!
Visited April 2023
Review titled SpaMedica Southampton
Replied on 02 May 2023
Hello, thank you for your 5-star review. It's great to hear that you had such a positive experience with us! Wishing you all the best, from the SpaMedica team.
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Review titled Convivial
Rated 5 stars out of 5
by Anonymous - Posted on 31 May 2023
I couldn't be happier with the clinicians and how much more quickly I was contacted and able to have an appointment quite soon after this. The nurses and consultants were welcoming, friendly and explained everything very clearly, giving me all the time I needed for them to answer my questions and concerns without making the experience feel at all time pressured. The admin staff, while not actively unwelcoming, were not particularly friendly when I checked in the first time. Taking my details and COVID history done by one of the porters felt like an interrogation. I was then directed to a seat to wait. Subsequent arrivals were offered tea, coffee and biscuits by the same porter. As I hadn't been offered these, I just assumed it was only for the private patients. However, once I was taken through for tests the nurses did offer these and so did you the porter when I checked in the following week for my surgery. Nevertheless, the clinical care was exemplary and I would choose spamedica again over the waits for NHS treatment.
Visited April 2023
Review titled SpaMedica Southampton
Replied on 01 June 2023
Hello, thank you for your 5-star review. We're thrilled to hear that you had a positive experience with us and that our staff took good care of you - feedback like this means so much to our teams. Wishing you all the best, from the SpaMedica team.
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Review titled Excellent Practice
Rated 5 stars out of 5
by Stephen Bransgrove - Posted on 20 April 2023
The whole process was extremely well done and efficient. After being referred I was contacted within a week and my pre-assessment arranged,( this compared to waiting a year to hear from my local NHS hospital). The assessment was performed, eyes checked and assessed and appointment made for my first operation. The staff are extremely friendly, reassuring and explained all that was happening. On the day of the operation, this was repeated. Absolutely wonderful - Can branch be set up on the Isle of Wight??
Visited April 2023
Review titled SpaMedica Southampton
Replied on 24 April 2023
Hello, thank you very much for you 5-star review of SpaMedica. We're so pleased to hear that you had such an excellent experience with us and that our staff took good care of you. Wishing you all the best for the future, from the SpaMedica team.
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Review titled Effective practice
Rated 4 stars out of 5
by John Robinson - Posted on 13 April 2023
Generally top-class in most categories, though the process seems to be very drawn-out. This means a lot of sitting around and just waiting and, though drinks and biscuits are freely available, which relieves the tedium, it still seems to take forever to the time of treatment. By contrast, the actual procedure is quick, efficient, professional and effective.
Visited April 2023
Review titled SpaMedica Southampton
Replied on 19 April 2023
Hello, thank you for your review. We're pleased to hear that you had a positive experience with us overall. All of your feedback is appreciated and will be taken on board by our teams - thank you for sharing this. Wishing you all the best for the future, from the SpaMedica team.
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Review titled Excellent Facility
Rated 5 stars out of 5
by Anonymous - Posted on 05 May 2023
I have had cataract surgery on both eyes. SpaMedica and all their staff were kind, professional and looked after me to the highest standard during this life changing procedure. Thank you.
Visited April 2023
Review titled SpaMedica Southampton
Replied on 05 May 2023
Hello, thank you for your 5-star review of SpaMedica. We're so pleased to hear that you had a positive experience with us and that our staff took good care of you. Warm regards, SpaMedica.
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Review titled A very long wait for medication.
Rated 4 stars out of 5
by Anonymous - Posted on 17 April 2023
First two visits were very good - efficient and I was always kept informed in the visit. However this third visit seemed less precise with several staff more intent on socialising. There was nearly a 90 minute wait for medication which was only ended by the intervention of a senior member of staff. There were apologies and I do understand staff have many jobs to do (as I was told quite curtly told by reception staff) but that length of wait is not really acceptable without a clear and proper explanation.
Visited April 2023
Review titled SpaMedica Southampton
Replied on 19 April 2023
Hello, thank you for your 5-star review. We're pleased to hear that you had a positive experience with us overall. All of your feedback is appreciated and will be taken on board by our teams - thank you for sharing this. Wishing you all the best for the future, from the SpaMedica team.
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Review titled Superb level of medical and customer care service
Rated 5 stars out of 5
by Jacqueline Holloway - Posted on 24 April 2023
All staff are friendly, approachable and professional. Seamless ease of passing from one element of the process to the next. The staff are just so good at all levels - lots of smiles and clear information shared. Everything was dealt with in such a calm, warm and professional way. The patient cohort were relaxed and chatting - excellent!
Visited April 2023
Review titled SpaMedica Southampton
Replied on 25 April 2023
Hello, thank you for your 5-star review of SpaMedica. It's great to hear that you had such a positive experience with us and that our staff were friendly and helpful. Wishing you all the best, from the SpaMedica team.
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Review titled excellent service
Rated 5 stars out of 5
by Nigel Paterson - Posted on 29 May 2023
I was very pleased with the service given for each cataract surgery, this being the second one. SpaMedica is a very professional company and this was evident in many ways.
Visited April 2023
Review titled SpaMedica Southampton
Replied on 30 May 2023
Hello, thank you for your 5-star review. We're so pleased to hear that you had excellent experience with us! Wishing you all the best for the future, from the SpaMedica team.
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