SpaMedica Truro
Ground Floor, High Water House, Malpas Road, Truro, TR1 1QHContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled A good experience
Rated 5 stars out of 5
by Liz Aver - Posted on 24 April 2024
Although initially apprehensive, I actually found it to be a very well organised and straightforward treatment, from caring and skilful staff. My "new" sight is excellent for both long distance and reading.
Visited March 2024
Review titled SpaMedica Truro
Replied on 14 August 2024
Hi Liz, we’re glad our team took good care of you and that your cataract surgery went well. Comments like this help to reassure other patients who are feeling nervous about their surgery, so thank you for taking the time to share your experience. With best wishes, The SpaMedica Team.
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Review titled Better the first time
Rated 4 stars out of 5
by David Austin - Posted on 21 March 2024
On arriving on time I was not informed there was going to be a delay. This turned out to be over 2 hours. At no point was I informed by any of the staff of this situation. After being there half an hour after my appointment time I asked at reception and was told there was an hour delay but it was longer. In the preop. lounge non of the 4 of us waiting had any idea about what was happening and like me the others had people waiting to collect us. No member of staff came in to explain the situation or to apologise for the delay or to offer any refreshment. The 3 patients before me had morning appointments mine was 1.40pm and I didn’t get in to the preop. lounge until after 4pm. My actual surgery took place at 6pm. While I accept delays can happen and I am not concerned about that, my concern is the lack of communication with the patients. It suggests lack of concern and care for the patients. However busy the staff may have been for someone to pop in and say how things were would have made a lot of difference. The first op I had in January there was a different attitude. Staff were friendlier, in the lounge they came in to see how everyone was. A completely different experience and would have merited a good review. But, sorry, this last experience was a very bad one. Costumer/Patient Service was in very short supply. Possibly a reminder every morning.
Visited March 2024
Review titled SpaMedica Truro
Replied on 14 August 2024
Dear patient, Thank you for bringing this to our attention. Patient care, safety and satisfaction mean a lot to us at SpaMedica, and we’re sorry to hear that our service fell short of your expectations on this occasion. We’re keen to follow this up with the hospital where you were treated so we can investigate what happened and identify any areas for improvement. To enable us to pass your feedback onto the relevant team, we would be grateful if you could email feedback@spamedica.co.uk with your full name, date of birth, and details of the hospital where you were treated as well as the issues faced with your appointment. Please rest assured that we take your comments very seriously and your feedback will be shared with senior management.
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Review titled Excellent experience
Rated 5 stars out of 5
by Anonymous - Posted on 11 March 2024
Premises easily accessible and the welcome was friendly, with a hot drink offered on arrival. All rooms were immaculately clean. The procedure was quick, painless and efficient, the nursing staff and surgeon pleasant and informative.
Visited March 2024
Review titled SpaMedica Truro
Replied on 14 August 2024
Dear patient, we’re delighted to hear that you had such a positive experience at SpaMedica and we hope that you’re enjoying your much-improved vision. We really appreciate your kind comments about our staff and facilities. Wishing you all the best for the future, The SpaMedica Team.
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Review titled Amazing
Rated 5 stars out of 5
by Carol Hall - Posted on 03 March 2024
I was so nervous getting there but from the minute I walked through the door I was taken care of. The surgery itself was amazing I was worried I would see everything going on but all I saw was a bright light. What an amazing team. I will be fine when I get my next one done. A great improvement already. Thank you so much.
Visited March 2024
SpaMedica Truro has not yet replied.
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Review titled Marvellous Practice
Rated 5 stars out of 5
by Debbie Edwards - Posted on 18 March 2024
How can you get better than superb.From the initial welcome to meeting the surgeon and the actual op. I was absolutely scared stiff and would assure anyone in the same position , don't be they talk you through everything. Thank you and now not wearing glasses except for reading with excellent distance vision. If offered, accept.
Visited March 2024
Review titled SpaMedica Truro
Replied on 14 August 2024
Hi Debbie, we’re delighted to hear that you had such a positive experience at SpaMedica and that you’re enjoying your much-improved vision. We really appreciate your kind comments about our staff. Wishing you all the best for the future, The SpaMedica Team.
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Review titled Ver good
Rated 5 stars out of 5
by Steve Canning - Posted on 26 March 2024
This was my second cataract surgery.All the staff were thoroughly professional and helpful. There was no long waiting but from reception to leaving was some 2 hours. Checking my details was done at least three times which I felt very reassuring . The actual surgery seemed somewhat quicker on this second surgery and wasn't quite so comfortable as the first one. However, I stress it wasn't painful or unpleasant just noticable that there were different surgeons on each occasion each with there own touch. The whole experience was, from start to finish, fine, despite the difference I mentioned previously, and I would have no trouble whatsoever recommending the service spamedica provided. This has been written One day post surgery and I am hopeful that the results will be as good as the first op last year.
Visited March 2024
Review titled SpaMedica Truro
Replied on 14 August 2024
Hi Steve, it’s wonderful to hear that you would recommend SpaMedica to others and we really appreciate you taking the time to leave this lovely review. We hope you're enjoying your much-improved vision. Kind regards, The SpaMedica Team.
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Review titled Great jexperience
Rated 5 stars out of 5
by Anne - Posted on 15 March 2024
Appointment time was 8.40 but had a 40 minute wait whilst Surgeon went through cases with staff. That the worst bit. All staff were very friendly and welcoming. A special thank you to a new member of staff who was on her first day and accompanied me on my "journey" and was very re-assuring as I had a intermittent cough and fetched me water to assist The surgery was surreal but the Surgeon spoke to me and was reassuring. So nice to have coffee and biscuits on tap as well as unexpected. Looking forward to my 2nd surgery which is to be much quicker than expected. Should comment on the wait time from referral to op which was excellent. A really good experience for a nervous patient.
Visited March 2024
Review titled SpaMedica Truro
Replied on 14 August 2024
Hi Anne, we’re glad our team took good care of you and that your cataract surgery went well. Comments like this help to reassure other patients who are feeling nervous about their surgery, so thank you for taking the time to share your experience. With best wishes, The SpaMedica Team.
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Review titled Lovely Staff
Rated 5 stars out of 5
by Anonymous - Posted on 06 March 2024
Went in for first cataract. Staff friendly and reassuring. Atmosphere very relaxing. Service very efficient. Environment very nice. Coffee offered on arrival and when finished. Procedure better than I imagined and so quickly done. A very nice experience all round.
Visited March 2024
SpaMedica Truro has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Cindy - Posted on 19 March 2024
From pre-op appointment to actual operation I found the staff to be kind, polite and professional. They put me completely at ease and happy to answer any/all questions
Visited March 2024
Review titled SpaMedica Truro
Replied on 14 August 2024
Hi Cindy, we’re glad our team took good care of you and that your cataract surgery went well. Comments like this help to reassure other patients who are feeling nervous about their surgery, so thank you for taking the time to share your experience. With best wishes, The SpaMedica Team.
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Review titled Excellent practice
Rated 5 stars out of 5
by Colleen Lewis - Posted on 10 March 2024
Very professional welcoming, offering drinks and biscuits. A very relaxing atmosphere, and full explanations at all times. Also staff were very friendly.
Visited March 2024
Review titled SpaMedica Truro
Replied on 14 August 2024
Hi Colleen, we’re glad our team took good care of you and that your cataract surgery went well. Comments like this help to reassure other patients who are feeling nervous about their surgery, so thank you for taking the time to share your experience. With best wishes, The SpaMedica Team.
Information supplied by Spamedica