Telford Primary Care Wellbeing Service
Fuller House, Hall Court, Hall Park Way, Telford, Shropshire, TF3 4NPContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Absolute Legend
by Bea - Posted on 12 June 2024
Can't thank my therapist enough for my counselling sessions. I was a broken woman when I started but by June the turnaround was amazing. I did work hard between sessions, but I couldn't have done it without the support, he was a life changer and I can never thank him enough for working with me and achieving such results. I'm definitely a totally different woman thanks to these past 6 months!
Visited June 2024
Review titled Telford Primary Care Wellbeing Service
Replied on 13 June 2024
Dear Bea, thank you so much for your comment. We are very happy to hear that the counselling you received has mad such a big difference for you, and we wish you all the best for the future. If you would be happy for me to forward the comment on to your therapist, please contact us on STWTT@mpft.nhs.uk . Best regards, Jeanett Larsen, Service Operational Lead
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Review titled Great Experience
Rated 5 stars out of 5
by Chas Kay - Posted on 19 April 2024
The support and advice I received was exactly what I needed to help me overcome the difficulties I was experiencing in dealing with severe chronic pain. The clinician was first class, understanding and listening as well as advising.
Visited April 2024
Review titled Telford Primary Care Wellbeing Service
Replied on 19 April 2024
Hi Chas, thank you for taking the time to post about your experience with the service and I’m pleased to hear that the advice and support has helped you manage your pain! All the best for the future Kind Regards Lucy
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Review titled Excellent service
Rated 5 stars out of 5
by mick morrow - Posted on 27 March 2024
Kate helped me through a. Very difficult time in my life - she listened was very caring and our sessions and homework were extremely helpful- she also tailored the session to my individuals situation- I am very grateful- thank you Kate
Visited March 2024
Review titled Telford Primary Care Wellbeing Service
Replied on 28 March 2024
Hi Mick, thank you for your lovely review and I am so pleased to hear how helpful and supportive you have found the sessions and the therapist, its good to hear it was tailored to you and your experience. We would like to wish you all the best for the future and continued improvement. Kind regards Lucy Cotterill, Strategic Operational Lead
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Review titled Really good practice
Rated 5 stars out of 5
by Tina Baker - Posted on 17 March 2024
My time with my therapist has been comforting and helpful! She is a lovely person and good at her job helping others. Thank you i will miss our weekly sessions xx
Visited March 2024
Review titled Telford Primary Care Wellbeing Service
Replied on 21 March 2024
Hi Tina, thank you so much for taking time to post your lovely comments and I’m so pleased to hear the therapist was comforting and helpful. I will pass your comments to the therapist and I’m sure they will be really pleased to hear how the sessions have been so helpful!
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Review titled Great service
Rated 5 stars out of 5
by Antoinette Mallon-morris - Posted on 09 July 2024
At the time of receiving this service I was at a very low period in my life, and your provider was able to be there for us in many way .. listen to my issues and understood and helped us through a very difficult period with helping us respond to correspondence( This would’ve taken us a day or 2 to do and I was under so much pressure I was crumbling) Listen intently and reassured us.. I am very grateful for the support and understanding, and I know if I have to come back I confident that I can go back and ask for more help.
Visited March 2024
Review titled Telford Primary Care Wellbeing Service
Replied on 10 July 2024
Dear Antoinette, Thank you so much for taking the time to post your review about the counselling you have had with the service, we are really pleased to hear you found the therapist supportive and understanding and that they helped you so much. I have passed your feedback to the therapist. Take Care, Lucy
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Review titled Felt like someone was finally listening.
Rated 5 stars out of 5
by Anonymous - Posted on 03 January 2024
Counselling was very eye opening and is helping me see what I couldn’t. I hope with time that I can use the tools given to be able to feel more confident in myself.
Visited January 2024
Review titled Telford Primary Care Wellbeing Service
Replied on 04 January 2024
Hi, thank you for taking the time to post a comment about our service and I’m so pleased to hear the sessions and therapist have helped to improve your confidence and seeing things you hadn’t before! The tools will stay with you and hopefully continue to improve how you feel. If you want to be involved in our continued improvement of the service please email wellbeing.telford@mpft.nhs.uk to join our Service User expert distribution list. All the best for the future Kind Regards Lucy
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Review titled Great service
Rated 5 stars out of 5
by Anonymous - Posted on 20 January 2024
The staff member was excellent during my CBT sessions for anxiety. She brought the sessions to life giving examples of scenarios that I could relate to. I have worked hard on the new techniques over the weeks in between sessions and I’ve found the sessions to be very effective and my anxiety scores have now reduced to a manageable level and I feel really well . I would highly recommend this service, the 30 minute sessions have been extremely helpful in assisting me in being able to learn new habits to retrain my brain and overcome my anxieties.
Visited January 2024
Review titled Telford Primary Care Wellbeing Service
Replied on 26 January 2024
Thank you for your time in posting your review of the service, we are so pleased to hear the impact! The combination of the Therapist, strategies and your hard work is really important and its great to hear how excellent you found the therapist! We would like to wish you all the best for the future. Kind Regards Lucy
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Review titled I'm so greatfull for everything they did for Me
Rated 5 stars out of 5
by Lorna - Posted on 13 February 2024
I am so grateful to the whole of the iapt and mind team. Even in the wait up to me getting my first appointment they were able to provide me with check in calls to make sure I was okay and right from my first appointment my therapist was so understanding and really helped ne and motivated me to work through my mental health problems slowly. Everybody is so kind and are always happy to help, without iapt and mind I don't know where I'd be today but I know now that I am in and much better place all thanks to them
Visited December 2023
Review titled Telford Primary Care Wellbeing Service
Replied on 19 February 2024
Hi Lorna, thank you so much for your review of the therapy you have completed with us, im so pleased to hear you are in a much better place! Take care of yourself, all the best Lucy
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Review titled Extremely helpful.
Rated 5 stars out of 5
by Nicole Shaw - Posted on 14 January 2024
This was a fantastic experience for me, I have learned so much and I am very grateful to Bally for everything and making me feel like everything I am going through and the thoughts I have are "normal" and common for people that experience anxiety. I now have tools that I can put into practice when I have a set back, but can also use everyday to keep my anxiety at a healthy level. So thank you.
Visited December 2023
Review titled Telford Primary Care Wellbeing Service
Replied on 18 January 2024
Hi Nicole. Thank you so much for writing your review of the service and therapy provided! We are chuffed to hear how well it has gone and that your anxiety has reduced to a healthy level! We hope you continue to find the tools and strategies helpful and we would like to wish you all the best for the future. Kind regards Lucy
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Review titled Great experience
Rated 5 stars out of 5
by Anonymous - Posted on 20 November 2023
I received cognitive behavioural therapy with the service to help with my overthinking and catastrophising. My therapist was extremely professional and caring. I was a little sceptical about cognitive behavioural therapy at first; I wasn't sure it would help me when I felt so bad. However, along with other tactics I have been doing, it has helped tremendously. Please go into it with open eyes and realise that although the therapist gives you the skills and tools you need, you have to put the work in yourself to get the benefit. For this reason, it has to be the right time, when you feel strong enough to do this. The administration and communication during my treatment has also been excellent. Telford primary care wellbeing service are providing a great and much needed service in very trying times for the National Health Service as a whole.
Visited November 2023
Review titled Telford Primary Care Wellbeing Service
Replied on 21 November 2023
Hi, thank you so much for taking the time to write a review of the therapy you have had with the team! We are always pleased to hear when we have done well and its lovey to hear how much of an impact the sessions have had. Its lovely to know you found the therapist professional and caring and that the communication has been excellent! We would like to wish you all the best for the future, Kind regards Lucy
Information supplied by Midlands Partnership NHS Foundation Trust