Telford Primary Care Wellbeing Service
Fuller House, Hall Court, Hall Park Way, Telford, Shropshire, TF3 4NPContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Telford Primary Care Wellbeing Service.
Reviews
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Review titled Great experience
Rated 5 stars out of 5
by Anonymous - Posted on 20 November 2023
I received cognitive behavioural therapy with the service to help with my overthinking and catastrophising. My therapist was extremely professional and caring. I was a little sceptical about cognitive behavioural therapy at first; I wasn't sure it would help me when I felt so bad. However, along with other tactics I have been doing, it has helped tremendously. Please go into it with open eyes and realise that although the therapist gives you the skills and tools you need, you have to put the work in yourself to get the benefit. For this reason, it has to be the right time, when you feel strong enough to do this. The administration and communication during my treatment has also been excellent. Telford primary care wellbeing service are providing a great and much needed service in very trying times for the National Health Service as a whole.
Visited November 2023
Review titled Telford Primary Care Wellbeing Service
Replied on 21 November 2023
Hi, thank you so much for taking the time to write a review of the therapy you have had with the team! We are always pleased to hear when we have done well and its lovey to hear how much of an impact the sessions have had. Its lovely to know you found the therapist professional and caring and that the communication has been excellent! We would like to wish you all the best for the future, Kind regards Lucy
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Review titled Great listeners
Rated 4 stars out of 5
by Mikki - Posted on 27 February 2024
I felt the service offered was great. My councillor was patient with me and actively heard what I had to say. I understand where my issues once were and the councillor helped me to find way in which I could cope with things.
Visited November 2023
Review titled Telford Primary Care Wellbeing Service
Replied on 06 March 2024
Hi Mikki, thank you for taking the time to post your review of the therapist and our service! I am pleased to hear the they were patient and helped you to find ways to cope and hope this improvement continues for you. All the best Lucy
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Review titled Brilliant Service
Rated 5 stars out of 5
by Lynn Scott - Posted on 05 October 2023
The traumas from my past are filed away in the right place and no longer have an overarching impact on my daily life. My therapist was totally in tune with what was needed and did a brilliant job of helping me recognise the tools I needed to contend with everyday life. It's been a life changer for me and thank you.
Visited September 2023
Review titled Telford Primary Care Wellbeing Service
Replied on 11 October 2023
Hello Lynn, Thank you so much for you review and for taking the time to post this. We are happy to hear that your therapy with us has been life changing – if you would like us to pass your review on to your therapist, please let me know by emailing me on wellbeing.telford@mpft.nhs.uk I wish you all the best for the future, Jeanett Larsen, Service Lead
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Review titled Amazing practice
Rated 5 stars out of 5
by Dave Evans - Posted on 16 November 2023
I called for help at the practice due to many years of suffering with contamination based OCD. I was desperate for help, however didn't expect any therapy given to help as much as it did. If I was able to benifit 1% improvement I would have been happy. Anyone who suffers from OCD understands how overwhelming the condition is and how imprisoned your life becomes. For me, my family and friends it was a way of life. I mention family and friends as it consumes them also while being in contact with you. I was given the chance for therapy after a short time and teamed up with a trainee. The first 3 weeks seemed a waste of time until I discovered they were the most important. With help, support and caring through my therapist the first 3 weeks built a solid foundation for the remaining 4 weeks. It's an ongoing process but my initial 1% improvement expectation was shattered within a short time and by the end of 8 weeks I can honestly say my life has changed for the better in so many ways. You can never say you feel 100% better but I honestly feel 99%.
Visited September 2023
Review titled Telford Primary Care Wellbeing Service
Replied on 17 November 2023
Dear Dave, Thank you so much for taking the time to post your review. We are very happy to hear that the therapy you received has had such a transformative impact for you and wish you all the best going forward. If you would be happy for me to forward your review to your therapist, please contact us on wellbeing.telford@mpft.nhs.uk Best wishes, Jeanett Larsen, Deputy Operational Lead
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Review titled An absolutely phenomenal practice
Rated 5 stars out of 5
by James - Posted on 18 December 2023
My experience as a patient at the practice has been outstanding. Every issue that I sought treatment for has been thoroughly helped by my sessions. The staff are extremely kind, caring, and helpful. My particular therapist was phenomenal, listening to me patiently, and suggesting measures and exercises that would, and did, successfully treat the issue that I was having; I could not have asked for more. I leave the practice a far healthier and more capable person than I was when I entered it, and I would thoroughly recommend it to anyone in need of its services.
Visited September 2023
Review titled Telford Primary Care Wellbeing Service
Replied on 19 December 2023
Dear James. Thank you so much for your amazing review and we are really chuffed to hear that the sessions and the therapist have had such a huge impact! I would like to wish you all the best for the future and continued improvements following therapy! Take care Lucy
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Review titled Great support
Rated 4 stars out of 5
by AMAL EL'ALI - Posted on 26 August 2023
I was supported by a patient and compassionate well-being practitioner who made me understand my mind better and helped me get where I am today. I was taught how to deal with triggering issues to work on them independently.
Visited August 2023
Review titled Telford Primary Care Wellbeing Service
Replied on 29 August 2023
Dear Amal, Thank you for taking the time to post your feedback for the Service. We are very happy to hear that you found the wellbeing practitioner compassionate and patient, and that the work you did has helped you. If you would be happy for me to forward the review on to the practitioner you worked with, please email me on wellbeing.telford@mpft.nhs.uk All the best, Jeanett Larsen, Service Lead
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Review titled Good sessions
Rated 5 stars out of 5
by Anonymous - Posted on 10 July 2023
My sessions and therapy was very helpful and understanding. I can’t believe how much I came on in quite a short space of time. If you told me that in the space of six months I will be feeling better than I would’ve probably laughed at you, but thanks to the therapy I received. I’ve managed to sort my life out and get back on track and I feel such a better person
Visited June 2023
Review titled Telford Primary Care Wellbeing Service
Replied on 11 July 2023
Thank you so much for taking out the time to post your review of the Service. We are so pleased to hear that your sessions have helped you to get back on track and feeling better. If you would be happy for me to pass your comment on to your therapist, please let me know by emailing wellbeing.telford@mpft.nhs.uk All the best, Jeanett Larsen, Service Lead
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Review titled Outstanding service
Rated 5 stars out of 5
by Anonymous - Posted on 05 July 2023
I am so pleased with the service I have received. My mental health wasn't good when I first started CBT. I have come along way and this is through my support off the counselling practitioner who taught me how to use coping techniques.and learning how to concentrate on myself and how to slow down.
Visited June 2023
Review titled Telford Primary Care Wellbeing Service
Replied on 10 July 2023
Thank you for taking the time out to post your review – I am really pleased to hear that you have found the counselling you received so helpful. If you would be happy for me to send the review through to your therapist, please let me know by emailing wellbeing.telford@mpft.nhs.uk Many thank and all the best for the future, Jeanett Larsen, Service Lead
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Review titled Fresh & Friendly
Rated 5 stars out of 5
by Neil THOMPSON - Posted on 15 May 2023
What an amazing service, simple to arrange, simple to make adjustments, my health care professional was understanding, supportive, polite and genuine person who only had my best interests in mind. I have never felt so positive and in control of my life ever before, best 60 minutes a week ever spent, Thank You
Visited May 2023
Review titled Telford Primary Care Wellbeing Service
Replied on 17 May 2023
Thank you for taking the time to post your review for the Service. We are really glad to hear that the support you received has had such a positive impact for you. If you would be happy for me to forward your review to your therapist, please let me know by emailing me on wellbeing.telford@mpft.nhs.uk Many thanks and all the best, Jeanett Larsen, Service Lead
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Review titled Can't fault my experience
Rated 5 stars out of 5
by Jessica Pardoe - Posted on 28 April 2023
I put off trying out therapy or CBT for my anxiety for years because I was sceptical as to how much it would help and was convinced that I would be stuck in the same state forever. After a few months with my therapist, though, I am so glad that I did take part in the course and although I know now that anxiety will always be a part of me, I not only know how to effectively manage my symptoms - but also why I am feeling this way in the first place. I have not always heard positive feedback from people about going through therapy on the NHS, but I have no complaints whatsoever. My therapist was kind and compassionate and I never once felt like a 'patient' to her. She took a genuine interest in my life and my development and helped me through a really difficult time in my life. I've come out of my final session feeling at peace which I have not felt in a long time, and so happy and grateful that I was able to get this support through the NHS. Thank you so much I am eternally indebted.
Visited April 2023
Review titled Telford Primary Care Wellbeing Service
Replied on 03 May 2023
Hi Jessica, Thank you for taking the time to post your review for the Service. We are really pleased to hear about the impact that the therapy has had and that it has been a positive experience for you. If you would be happy for me to forward this to your therapist, please let me know by emailing me on wellbeing.telford@mpft.nhs.uk Many thanks and all the best for the future, Jeanett Larsen, Service Lead
Information supplied by Midlands Partnership NHS Foundation Trust