Telford Primary Care Wellbeing Service
Fuller House, Hall Court, Hall Park Way, Telford, Shropshire, TF3 4NPContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled The service was absolutely Great
Rated 5 stars out of 5
by Anonymous - Posted on 06 September 2023
My Therapist was so good and she helped me to heal through with anxiety and depression. She was very helpful, kind and generous, I actually feel Blessed to have in my life.
Visited January 2023
Review titled Telford Primary Care Wellbeing Service
Replied on 02 October 2023
Hi, thank you so much for taking the time to post such a lovely thoughtful review of the therapy we have provided. We love to know when we do well and its lovely to hear they were helpful, kind and generous! We hope the sessions you have had continue to be helpful, all the best for the future Lucy Cotterill Operational Lead Kind regards Lucy
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Review titled A life changing experience
Rated 5 stars out of 5
by Aisha - Posted on 26 June 2023
I've spent over 10 years suffering with anxiety and depression (on/off), trying different counselling treatments and nothing has helped me as much as now. Not only did the therapist accommodate to my needs, the net/emdr treatment was personalised to ensure I got the most out of it. Truly recommend this for anyone suffering from PTSD. It's a total rollercoaster, but the end is seriously worth it.
Visited January 2023
Review titled Telford Primary Care Wellbeing Service
Replied on 27 June 2023
Dear Aisha, thank you so much for taking the time to post a review of our service and the therapy you have had with us! Its so lovely to hear how well you are doing and the impact the therapy has had, I hope this continues and wish you all the best for the future! Take care Lucy
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Review titled Outstanding Therapy
Rated 5 stars out of 5
by Anonymous - Posted on 12 January 2023
Complete a course of CBT and can say it literally was life changing! From where I was at the start of therapy (being very cynical that it wouldn't work), I have completely transformed by the end of therapy, and a month later, I'm just getting better and better using all the tools I have been given during therapy. Would totally recommend it to everyone. Open your mind, put the tools you are given into practice between sessions and the transformation is incredible. It's become natural to function the way I do now after therapy, it has totally changed the way I deal with life.
Visited December 2022
Review titled Telford Primary Care Wellbeing Service
Replied on 13 January 2023
Hi, thank you for taking the time to post your review, its so lovely to hear the transformational impact the sessions of therapy have had for you! I have passed your feedback on to the team as we love to hear when things are going so well. All the best for the future, Lucy
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Review titled not given enough time
Rated 3 stars out of 5
by tracy - Posted on 15 February 2023
I have no issues with my c b t therapist but because of how long i have had anxiety for over 25yrs I felt i wasn't ready to be able to do the tasks completely on my own, at times I felt it hard to understand and felt rushed at quite an early stage of the sessions. due to this rushing i felt that this treatment wasn't for me although i would of been happy to continue with the sessions at a lot slower pace . but i was told this wasn't an option, so where does it leave me now?
Visited December 2022
Review titled Telford Primary Care Wellbeing Service
Replied on 17 February 2023
Thank you for sharing your concerns and I am sorry to hear that you feel you were not given enough time when accessing our service. To help us to look into this further and provide you with a full response, could you please contact us at palsandexperience@mpft.nhs.uk or telephone us on 0800 783 2865. Thank you
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Review titled Impressed
Rated 5 stars out of 5
by John H - Posted on 23 November 2022
I used this service over 4 months and I found it invaluable. I have suffered with Ocd for most of my life and with the help of my therapist I have made alot of progress. I know I have a way to go but feel the therapist has given me the tools to continue improving.
Visited November 2022
Review titled Telford Primary Care Wellbeing Service
Replied on 25 November 2022
Dear John, Its really great to hear how much things are improving for you and how much progress you have made! I hope things continue to go well! All the best Lucy
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Review titled great team
Rated 5 stars out of 5
by Anonymous - Posted on 30 November 2022
was very kind, professional and helpful walked me through my depression and anxiety with understanding and professionalism showing and learning how to use my coping mechanisms i would not have done it without their help
Visited November 2022
Review titled Telford Primary Care Wellbeing Service
Replied on 05 January 2023
Dear Patient Thank you so much for taking the time to post your review and I’m pleased to hear you found us to be kind, professional and helpful! We are pleased to be part of your journey and I hope the skills discussed continue to be useful. All the best Lucy
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Review titled Life-changing
Rated 5 stars out of 5
by Anonymous - Posted on 02 May 2023
The therapy I received was life-changing. For someone who does not reach out often to others, I was never made to feel like a burden. My therapist treated me with kindness and compassion at all times, I was listened to carefully and I received therapy personalised to my individual needs. I am very grateful to Telford iapt and their amazing staff. I would encourage anyone who is struggling to get help.
Visited November 2022
Review titled Telford Primary Care Wellbeing Service
Replied on 03 May 2023
Thank you for taking the time to review the Service. We are really glad to hear that you found the therapy to have such an impact on your life and that you felt well supported by your therapist. If you would be happy for me to forward your review to your therapist, please let me know by emailing me on wellbeing.telford@mpft.nhs.uk Many thanks and all the best, Jeanett Larsen, Service Lead
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Review titled Totally life changing
Rated 5 stars out of 5
by Emma Gough - Posted on 08 February 2023
Reaching out to the mental health team was the best decision I've made in a long time. From the first phonecall to my last session I've finally felt I'm actually being seen and heard and my mental health could be improved. Living so long with fear in your life is damaging working through the trauma can be traumatic but fully committing yourself to working with your therapist will change your life. My therapist made me feel like what I had to say mattered and that everything wasn't in my head, people's opinions of my mental health were wrong and I was a strong woman and that strength kept me going till I got the help I so desperately needed. Although I will never be the person I was before the trauma again I am no longer the person who let trauma win either I have regained my self worth and know I am a survivor I am the winner in the battle against the person who caused my trauma they no longer have power over me. I'm free.
Visited October 2022
Review titled Telford Primary Care Wellbeing Service
Replied on 09 February 2023
Hi Emma, thank you for your comment on the therapy you have had with the team, and I am so pleased to hear the impact and how well you are doing. I have forwarded to the person you had most contact with as its lovely for me to be able to say a huge thank you too! All the best for the future Lucy Cotterill, Operational Lead
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Review titled Amazing service
Rated 5 stars out of 5
by Anonymous - Posted on 02 November 2022
The care and compassion shown by the service has been incredible. Along with the skills and techniques I have learnt have been extremely beneficial in managing my mental health, which I can use throughout my life.
Visited October 2022
Review titled Telford Primary Care Wellbeing Service
Replied on 04 November 2022
Hi, thank you so much for taking the time to post your review of the therapy, we really do appreciate it! It makes our work worthwhile when we know if has helped so much! If you would like me to forward this feedback to the person who helped you then please send their details to me and I will forward on along with my thanks too - lucy.cotterill@mpft.nhs.uk Kind regards Lucy Operational Lead Primary Care Wellbeing Service (Telford and Wrekin)
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Review titled My health
Rated 5 stars out of 5
by Pat Simpson - Posted on 12 December 2022
Pleasantly surprised Looked forward to my sessions, definitely made me re-think my daily life, how I react to certain situations It was nice to have someone on the end of the phone to talk me through my low mood, to help me begin to realise the real me was still here, just needing to tweak my thoughts into a more positive way
Visited September 2022
Review titled Telford Primary Care Wellbeing Service
Replied on 13 December 2022
Thank you for taking the time to post a review of our service and I’m really please to hear that the therapy has helped you to re-think your daily life. I would like to wish you all the best for the future, kind regards Lucy
Information supplied by Midlands Partnership NHS Foundation Trust