Whiston Hospital Emergency Department
Whiston Hospital, Warrington Road, Prescot, L35 5DRContact details and opening times
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Reviews
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Review titled Awful experience
by Anonymous - Posted on 16 July 2024
I was sent to a&e after visiting my GP with numbness down my left arm & face. I waited 13 hours to be told I had a migraine after a 15 second consultation. I understand that urgent cases take priority but to watch numerous people come and go before me, including 4 different men who had clearly been fighting after the England match, a drink driver arrested by the police with chest pains, and someone who regularly self harms and had burned himself. I think a long hard look at the “priority” system is needed asap.
Visited July 2024
Whiston Hospital Emergency Department has not yet replied.
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Review titled Don’t waste your time
Rated 1 star out of 5
by Anonymous - Posted on 17 July 2024
Was in there today with a pulled hernia was told it was a 14 hour wait I ended up coming home after 4 hours and going to a different hospital it’s a poor run department if you can go to another hospital instead of here it’s a joke
Visited July 2024
Whiston Hospital Emergency Department has not yet replied.
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Review titled Inhumane waiting times
Rated 1 star out of 5
by Anonymous - Posted on 18 July 2024
The waiting times for A&E at Whiston hospital are honestly inhumane. Arriving to a 10 hour wait, then being told after 10 hours that its changed to 15 hours. Which despite the wait time turned into more like 17 hours. Bare in mind my doctor told me i have to go to the hospital straight away because of my condition. It was not self diagnosis. Its physically and metally excruciating and to sit there for that long to be seen and cruel to leave patiens in this position. The goverment need to 'get a grip' of how these hospitals are run. No fault of doctors and nurses working flat out. But its simply not good enough for a 1st world country to treat its citizens this way !
Visited July 2024
Whiston Hospital Emergency Department has not yet replied.
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Review titled 17 hours
Rated 1 star out of 5
by Anonymous - Posted on 15 July 2024
After being advised by my GP to attend A&E, I spent the next 12 hours waiting in Whiston A&E service. I was initially seen by a doctor who was willing to discharge me but wanted to check with a consultant first. The consultant decided I needed to have a CT and lumbar puncture so I was then taken to a fourth waiting room. My blood pressure was taken 5 times, once in each location. I then was finally seen by a doctor just before midnight who said they would allow me to decide my plan of action as to whether I wanted to wait another 2-4 hours for a CT to be done urgently overnight. I thankfully decided to go home and come back the next morning. I then spent another 5 hours after my CT waiting for the results to be told I just had blocked sinuses. Not once in the many nurses and doctors I saw did anyone suggest this or suggest trying something for this which would have saved everyone so much time and money. Also, I had to have numerous blood tests and have difficult veins, my arms and now black and blue, the worst bruising I've ever had from nurses trying to dig for veins and/or blowing veins. Most of the staff were good but I was told to be patient, which after 17 hours seemed like a stretch.
Visited July 2024
Whiston Hospital Emergency Department has not yet replied.
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Review titled Need to get a grip
Rated 1 star out of 5
by Anonymous - Posted on 12 July 2024
9am about 12 people 11an triple the amount not much movement apart from triage. Then bloods. Maybe xray. Triage should be doing all of this needs rethinking to utilise best way of keeping the que down. Anyway nearly 3 hours later still sitting there with my eye severely blood shot(which I thought eyes were precious/important) triage is a joke doesn't matter what you come in with no one seems to care. As a nurse I feel ashamed of my profession.
Visited July 2024
Whiston Hospital Emergency Department has not yet replied.
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Review titled Horrible triage nurse experience
Rated 1 star out of 5
by Sarah - Posted on 12 June 2024
Visited A&E as told by 111 ..terribly busy 12/13 hour wait.Now I get this service under stress but when I collapsed on the floor from legs going out from under me to being told to go stand by the door After collapsing ..truely was shocked so I left went home and I can say I have never ever been treated this way anywhere. Really need to do better they expe t us to treat them with respect but do not do the same for the patients..awful complaint. I did not visit that department for fun of it.Visited because I was told to for compromise of breathing.
Visited June 2024
Whiston Hospital Emergency Department has not yet replied.
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Review titled Unprofessional triage nurse
Rated 2 stars out of 5
by Debbie - Posted on 20 March 2024
Was advised by my GP to go to a&e after I had been triaged by 111 and told to speak with my GP then go to a&e Triage nurse at Whiston was incredibly rude kept cutting me off and asked if it was an emergency why I was there, erm I don’t know I don’t have a medical degree but after being triaged by 2 separate health care professionals and told to go to a&e by both then I’m guessing yes it is an emergency. I have seen this before one sector of the nhs unhappy that another sector has passed you on to them, the internal workings of the nhs is not my problem I just want decent, professional care and as a tax payer for over 30 years and visiting a&e only one other time in my life, I don’t think that is asking too much.
Visited March 2024
Whiston Hospital Emergency Department has not yet replied.
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Review titled Fantastic service
Rated 5 stars out of 5
by Jack - Posted on 28 August 2023
I visited whiston A&E department with a foreign object in my eye. The day previous I had visited a different hospital A&E and they were unable to remove the object. Being a bank holiday weekend it would have been 2 days until I could be seen by an eye clinic. Thankfully Whiston A&E happened to have an ophthalmologist working on the department on the day I visited. He managed to remove the object in less than 2 minutes. I am extremely grateful to all the staff who helped me, especially the triage team and the ophthalmologist. You're a credit to your hospital.
Visited August 2023
Whiston Hospital Emergency Department has not yet replied.
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Review titled Extremely poor service
Rated 1 star out of 5
by Ken - Posted on 28 April 2023
After once again having to wait 14 hours to see a doctor I have to say how poor the service is at the AE Whiston they are trying to kid people that it’s a good service meeting government deadlines by a 21/2 wait for a bloody pressure triage now they can say they are meeting deadlines but what they don’t say is you will have a further 2 hours plus to wait to have bloods done then a further 2 hours for results to come back then a pose further 2 hours to see a doctor totally unacceptable. My wife and I was sitting next to a lady of 87 years old with a suspected blood clot and she waited longer than my wife to be seen? This sadly is not a one off incident due to being busy I have had to bring another family member here and they waited 16 hours also in the past 2 years I have had to sit for 8 hours with blood poisoning from infected wound. Yet the website for said hospital still states short waiting times????
Visited April 2023
Whiston Hospital Emergency Department has not yet replied.
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Review titled Wonderful treatment
Rated 5 stars out of 5
by Anonymous - Posted on 15 March 2023
I had to take my wife to a and e yesterday evening, from the moment we entered the department to our departure at 0130 this morning we had wonderful treatment from all staff on duty, be they a receptionist or the consultant. Despite the current difficult circumstances I can only sing their praise. The treatment was xarried out total professionally and with a caring smile. Please pass on my heart-felt thanks and gratitude to all employees in a and e Dave
Visited March 2023
Whiston Hospital Emergency Department has not yet replied.
Information supplied by Services Hub For St Helens And Knowsley Teaching Hospitals NHS Trust