Whitegate Drive Health Centre
150 Whitegate Drive, Blackpool, Lancashire, FY3 9ESContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Whitegate Drive Health Centre.
Reviews
-
Review titled Rude and defensive reception woman
Rated 2 stars out of 5
by Anonymous - Posted on 16 October 2024
This receptionist who worked at Bloomfield who has now gone upto the walk in centre has always had an attitude, I went up there tonight in pain after being told if I got there before 6 I would be seen. I got there at 5.50 and she told me that I could only see triage, I said to her that I was told over the phone I would be seen if I got there before 6pm. Granted I was rather frustrated because I was in pain and I’d gone down for no reason. Rather than being sympathetic or seeing if there was anything they could do as I’d been told I could go she just started saying there was no need to have a go at her etc etc. I said I’m sorry for raising my voice but I’m in pain and have come down for no reason. All she said was well there’s no reason to have a go at me. Her attitude was just as bad at Bloomfield and should not be on front desk receptions. All members of my family and friends have also had her and all say the same thing
Visited October 2024
Whitegate Drive Health Centre has not yet replied.
-
Review titled Excellent Service
Rated 5 stars out of 5
by Julian - Posted on 28 November 2024
My wife attended having gashed her shin on the car door. The wound was dressed and then followed-up twice a week for four weeks for redressing. We cannot speak highly enough of the excellent service provided by all members of staff - a great experience from a very professional team.
Visited October 2024
Whitegate Drive Health Centre has not yet replied.
-
Review titled Following on from previous review
Rated 2 stars out of 5
by Samantha Hudson - Posted on 17 October 2024
Not just the one receptionist I mentioned previously. Every single receptionist at the walk in centre have really bad attitudes. Absolutely no empathy towards anyone who goes and checks in. Also I’ve noticed the new iPads that everyone has to check in on when a receptionist is sat there is ridiculous. There are a lot of elderly people who don’t know how to use iPads and it takes them a long time to do it. Also when you are stood there in pain the last thing you want to do is stand there filling in a questionnaire and sign yourself in. Awful experience every time I come to the walk in centre. Things should be made as least stressful as possible for people and also just a friendly person at reception can go along way
Visited October 2024
Whitegate Drive Health Centre has not yet replied.
-
Review titled Exceptional care
Rated 5 stars out of 5
by Mr J Whyte - Posted on 18 November 2024
I recently found myself in urgent need of medical attention due to severe pain in my back and kidney area. After several frustrating attempts to secure an appointment with my regular GP through the complicated Patches system, I was left feeling helpless and in discomfort. Fortunately, I decided to visit the Blackpool Urgent Treatment Centre on Whitegate Drive, and I am incredibly grateful that I did. Upon arrival, I was promptly attended to and soon found myself under the care of the male GP's on Duty that day (unfortunalty unable to mention his name but whos professionalism, compassion, and thoroughness were immediately evident. Despite my initial anxiety about visiting a walk-in centre, my experience turned out to be remarkably positive. The GP took his time to conduct a comprehensive assessment of my condition, leaving no stone unturned. He meticulously examined my symptoms, asked detailed questions, and performed a thorough physical examination. It was clear that he genuinely cared about my well-being and was committed to providing the highest quality of care. What stood out the most was the amount of time the GP dedicated to my consultation. It felt as though I was receiving a private, paid-for consultation rather than a quick, impersonal check-in. He patiently explained his findings, discussed potential causes of my pain, and offered several treatment options. His approach was both reassuring and informative, and I left the consultation feeling confident and well-cared for. I cannot express enough how grateful I am for the exceptional care I received from the GP and the entire team at the Blackpool Urgent Treatment Centre. In a healthcare system where securing timely appointments can often be a challenge, this experience was a refreshing reminder of what patient-centred care should look like. Thank you for your dedication and compassion, you have set a high standard for healthcare delivery, and I am truly appreciative of the exceptional service provided.
Visited October 2024
Whitegate Drive Health Centre has not yet replied.
-
Review titled Distracted
Rated 3 stars out of 5
by Anonymous - Posted on 01 September 2024
I had an urgent CT booked for Friday 30/8, I had a call from somebody within the dept , who asked me to come in early ‘anytime from now’ , which I did and arrived at X-ray reception at approx 2pm . The staff at reception seemed very vague and distracted and seems like May not have booked me in properly . After waiting an hour and half and numerous people going in before me including another patient who said she was booked in for 7 but they asked her to come in early, I asked at reception when it was my turn . Again very vague and didn’t seem to know what had happened however my wife overheard them checking using my patient ref number . The rest of the service I received from clinical staff can’t be faulted but the service is only as good as its weakest link .
Visited August 2024
Whitegate Drive Health Centre has not yet replied.
-
Review titled Excellent treatment
Rated 5 stars out of 5
by Anonymous - Posted on 29 July 2024
Took my three year old granddaughter. Saw GP on duty this morning - 29/07/24 Excellent with her and myself. Extremely thorough. Very kind. Professional and very pleasant. Reception staff very good. X ray staff also very good. All very efficient. Appreciate wiring times can be tricky but as with all areas of the wonderful NHS, needs more resourcing. My own previous experiences at the walk in - rare and only when needed - occasions have been excellent. Thank you.
Visited July 2024
Whitegate Drive Health Centre has not yet replied.
-
Review titled Rude and offhand reception staff
Rated 4 stars out of 5
by Anonymous - Posted on 08 August 2024
I was sent to the walk in centre from triage 111. The receptionist wasn't friendly and told me to sit down. I politely asked should I sit here,as there were other seating, She said Yes this is a waiting room!!! In a rude manner. My daughter also commented to me how unfriendly she came across (my daughter was a previous gp Receptionist. I went for my ecg With a pleasant nurse.then hot sent back to wait to be called for my results with another nurse. Whilst waiting in the waiting room,a gentleman came into reception and showed a member of staff a piece of paper. The member of staff was a male wearing a black T shirt. He was very rude to the gentleman.saying very loudly. Why did they send you here with a pulse rate so high.!!! Then he said loudly again. Look mate go and get yourself to hospital we can't help you. The gentleman hardly spoke and walked away. We were shocked to say the least. I work for the nhs I deal with patients constantly and was appalled at the attitude of these people on reception.
Visited July 2024
Whitegate Drive Health Centre has not yet replied.
-
Review titled Awful
Rated 1 star out of 5
by Jordan - Posted on 22 June 2024
The receptionists at the GP extension were miserable and didn't seem bothered. The doctor I had waited 2 weeks to see (pre booked by my GP because it had no appointments available for me) refused to talk to me about more than one medical issue even though it was a booked appointment. Then when I asked him to atleast note that I'd brought up bad chest pains because I'm currently under cardiac at the Vic he said no I would have to book an appointment at my GP, however the whole reason I was there was because my GP couldn't see me. So I have to now go back to my GP because they didn't wanna discuss my health and wouldn't take my complaints seriously about my pains.
Visited June 2024
Whitegate Drive Health Centre has not yet replied.
-
Review titled Ultra friendly professional and efficient staff
Rated 5 stars out of 5
by Kay - Posted on 22 June 2024
The young man and lady in xray, along with the lovely lady on reception were superb. I was in and out within ten minutes flat. Perfect visit. Thank you 😊
Visited June 2024
Whitegate Drive Health Centre has not yet replied.
-
Review titled Bloods
Rated 3 stars out of 5
by Wendy - Posted on 08 June 2024
Since when did u need an appointment to get bloods done, 6.25 Saturday evening went for bloods which I have been at 7 previously, every time i phone they always say you can have bloods done before 8pm now telling me I have to ring and make an appointment, I get bloods every 4 weeks now all of a sudden not able to get them done, so is it make an appointment or walk in. unbelievable, I have to arrange a lift I am so annoyed, now I have to arrange again another lift for ¹urgent bloods, can someone advise can I walk in or have to make an appointment 😡😡
Visited June 2024
Whitegate Drive Health Centre has not yet replied.
Information supplied by Blackpool Teaching Hospitals NHS Foundation Trust