Woking Walk In Centre
Woking Community Hospital, Heathside Road, Woking, Surrey, GU22 7HSContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Excellent practice
Rated 5 stars out of 5
by Trevor - Posted on 25 August 2024
Attended Woking Walk-in on Sunday morning 25/08/24: Well organised. Seen quickly. Superb staff. Excellent service. Highly recommend.
Visited August 2024
Review titled Woking Walk In Centre
Replied on 27 August 2024
Dear Trevor, Thank you for taking the time to provide some feedback in relation to your recent visit to the Woking Walk in Centre. As an organisation and a department, we rely on feedback from our patients, as this supports us in identifying what is working well and what is not! I'm pleased to read your experience was a positive one and do hope that you are well on the mend. Thankyou. Tina Willis - Service Manager for NWS Walk in Centres
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Review titled 6 Hours and Counting
Rated 1 star out of 5
by Anonymous - Posted on 23 June 2024
While the staff are friendly and the waiting room is clean, we’ve been waiting over 6 hours to be seen. Staff keep coming out to say they are understaffed but all that does is explain the problem. Why are services here so poor?
Visited June 2024
Review titled Woking Walk In Centre
Replied on 24 June 2024
Hello, Thank you for taking the time to provide your feedback. Please accept my apologies for the delay you experienced yesterday while waiting to be seen. A 6 hour plus waiting time is very unusual for Woking and we are currently looking into the events of yesterday, to determine the contributing factors. Kind Regards, Tina Willis - Service Manager
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Review titled Neutral
Rated 3 stars out of 5
by Hungry Man - Posted on 21 June 2024
Not seen anyone yet. 111 made it sound like an appointment not arrival time so not made proper arrangements for my dog or my lunch. No food here. When people are waiting 3 hours over the aftenoon why you would not provide snack machine is just really painful and inconsiderate. Please try to think about customer service.
Visited June 2024
Review titled Woking Walk In Centre
Replied on 24 June 2024
Dear Hungry Man, Thank you for taking the time to provide some feedback about your recent experience to Woking Walk in Centre. Please accept my apologies for any delay you experienced while waiting. The department was exceptionally busy. We do have a canteen within the community hospital, which is open to visitors to the hospital. They serve hot/cold drinks, along with a variety of snacks, sandwiches and hot food. I will ensure there is correct signage for our waiting patients, and my apologies that you were not aware of this. Thank you again for your feed back, as this has highlighted a need for better signage to the canteen. Kind regards, Tina Willis - Service Manager
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Review titled Appalling service
Rated 1 star out of 5
by Anonymous - Posted on 14 April 2024
I was left out of my wits in my recent visit to the walk-in center. After having waited for 4.5 hrs, I was told to go a hospital’s UTC without being referred to the x-ray department, even though there was an x-ray unit at the walk-in. Worst thing was the nurse who was seeing me wasn’t given a login by her boss to be able to do anything — her boss very unprofessional and spoke so loud that I could hear everything from the nearby room. When I later got referred for an x-ray at the A&E after waiting for 6 hrs, the x-ray department expressed shock to know that the walk-in center didn’t help when it was such a straightforward case. I’d never ever visit the walk-in center after having the worst experience.
Visited April 2024
Woking Walk In Centre has not yet replied.
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Review titled A wonderful experience.
Rated 5 stars out of 5
by Nick Hammond - Posted on 27 March 2024
I went to the walk-in centre primarily to have a tetanus jab following an accident and deep cut to my hand when on holiday. I arrived to a very busy waiting room and thought it would be a very long wait. However, after about 40 minutes I was admitted and saw a fabulous nurse. I was given the jab and was about to leave, when she asked if she could have a look at the bandage on my hand. I had not planned to speak about that, as I had instructions from the doctor who stitched my hand when I was abroad. She took one look and suggested that there was an infection spreading down my arm and that I needed to go on antibiotics urgently. The situation has improved with my hand healing slowly, but well. However, if I had not gone in, it's quite possible that I would have needed to go to hospital and onto a drip. The story could've been quite different....I cannot thank the team, and the nurse in particular, enough.
Visited March 2024
Review titled Woking Walk In Centre
Replied on 04 April 2024
Hi Nick Hammond, I am very pleased to read that you are recovering from your recent visit to the Woking Walk in Centre. Thank you for taking the time to provide feedback about your recent experience within our department. Please be assured that all feedback is important to us, and this will be shared with our team. Thank you. With Kind regards Tina Willis - NWS Walk in Centre's Service Manager
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Review titled Thoughtful care by committed staff
Rated 4 stars out of 5
by Anonymous - Posted on 04 April 2024
I attended on Easter Saturday when the wait times were enormous. I have very reduced mobility at the moment and cannot sit in a chair without my leg raised. When I was told it would be a 4h wait I was very worried about comfort (and damage to my back/hamstring) by having to wait in the waiting room chairs, even with a chair in front to elevate my leg. The staff found an alternative place for me to wait- this made such a huge difference and I am so grateful to them for doing this. It made such a huge difference and I wanted to thank them for their care and for their hard work on such a busy day.
Visited March 2024
Review titled Woking Walk In Centre
Replied on 04 April 2024
Hello, Thank you for taking the time to pass on your experience of your recent visit to the Woking Walk in Centre. We really appreciate all feedback, and share this with our team as it's important to review and improve on patients experiences, where applicable. I hope that you are feeling much better after your visit. Kind Regards Tina Willis - NWS WiC Service Manager
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Review titled Incorrect information given
Rated 1 star out of 5
by Anonymous - Posted on 08 October 2023
Wait time was twice as long as advised Asked how wait time was calculated was told it’s not exactly but it doubled ! Reason for extra wait time was told being seen by doctor ,seen by nurse as No Dr’s on site. Nurse told my wife could not come into room due to size of room ,amble room in room with spare chair! Wanted my wife to support . A complete waste of time ,unprofessional service experienced today. A&E would have been a more suitable option Appeared understaffed
Visited October 2023
Woking Walk In Centre has not yet replied.
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Review titled Thank you NHS
Rated 5 stars out of 5
by Anonymous - Posted on 14 August 2023
I arrived at 10.30am on a Monday morning and was expecting a long wait. I had a foot injury and I was seen, sent for X-rays, follow up with results all in just over 1.5hours. Thank you Woking
Visited August 2023
Review titled Woking Walk In Centre
Replied on 16 August 2023
Hello, Thankyou for taking the time to share your experience of our Walk in Centre. We welcome all constructive feedback, as this is how we develop and improve the service we provide to the surrounding community. I do hope that your foot is feeling much better. Many thanks Tina Willis - Service Manager for NWS Walk in Centres
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Review titled Amazing
Rated 5 stars out of 5
by Astrid - Posted on 11 June 2023
I received amazing care from the nhs when I visited with a sore big toe. All the staff were very professional, efficient, friendly and caring. I arrived at 8 am on the Sunday morning and by 9.30 am I was on my way home. After having had an initial assessment, X-ray and then a dressing applied and finally information regarding the next steps care at home, fracture clinic information and contact details. Thank you very, very much.
Visited June 2023
Review titled Woking Walk In Centre
Replied on 12 June 2023
Hi Astrid, Thank you for taking the time to provide us with your experience of your recent visit to Woking Walk in Centre. Your feedback is invaluable to us, as this is how we understand what went right and of course, what went wrong. We are always looking at ways of improving our service to our community. I do hope that you are recovering well and once again, thank you. I will share your feedback with the team on duty. Yours Sincerely, Tina Tina Willis Service Manager for NWS Walk in Centre's
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Review titled Great Practice
Rated 5 stars out of 5
by Sally Barrett - Posted on 18 May 2023
Went for a suspected broken hand, the receptionist was very welcoming and professional, I only waited about 90 minutes to be seen by a very lovely nurse who took my details and sent me for an xray. The xray was done quickly and then I was re seen by the same nurse quickly after. Very impressed all round.
Visited May 2023
Review titled Woking Walk In Centre
Replied on 23 May 2023
Thank you for taking the time to provide us with your experience of the Woking Walk in Centre Sally. We take all of our feedback seriously, as we are always looking to improve our service to the Community. I am pleased to read that your visit was a positive one and I will be sure to pass your feedback onto our team. Wishing you a swift recovery Thankyou again Sally. Best Wishes Tina - Service Manager for NWS Walk in Centres
Information supplied by Central Surrey Health