Yate West Gate Centre
Yate West Gate Centre, 21 West Walk, Yate, Bristol, BS37 4AXContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Yate Minor injuries unit absolutely terrific
Rated 5 stars out of 5
by Maxine Vince - Posted on 10 July 2024
I got seen about my foot straight away then sent right away for X-ray excellent never known hospitals like it being born in the Midlands. The staff were lovely, kind and professional in every department
Visited July 2024
Yate West Gate Centre has not yet replied.
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Review titled Incredibly rude encounter with nurse
Rated 1 star out of 5
by Anonymous - Posted on 09 June 2024
My child woke up with swollen eyes and what looked like hives after returning from abroad. I was very concerned. Before visiting the walk in centre, I checked the website and it appeared that these symptoms could have been treated there I.e it could have been from an insect bite, which apparently is treated at the centre. The receptionist was pleasant and I did state that I wasn’t sure if the walk in centre was the right place but I wanted to check before going to the hospital/calling 111. A nurse then came out to speak to me in what I can only describe as extremely confrontational. She did not let me explain my child’s symptoms and told me to stop talking as they could not treat him there. She was more concerned that I didn’t seem to understand the meaning of the word ‘injury’ than the well-being of my child and proceeded to argue with me about what ‘injury’ covered. At no point did she express any sort of empathy or concern for my child who was clearly unwell, and was extremely haughty when I said I hadn’t checked is temperature although I did explain he didn’t feel hot so it appeared to me he didn’t have one. All was required was a simple ‘I’m sorry, we don’t treat those symptoms here, you need to call 111’. If staff are so angered to this extent by patients turning up with the wrong symptoms, then please make your website clearer because not everyone has medical expertise and is able to navigate the nhs system without support.
Visited June 2024
Yate West Gate Centre has not yet replied.
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Review titled Child not seen for more than 4 hours
Rated 2 stars out of 5
by Tamzen - Posted on 01 May 2024
Triaged in 15. Then left for more than 5 hours without being seen. Had to leave in The end as unable to stay due to lack of food and water and children at home.
Visited May 2024
Yate West Gate Centre has not yet replied.
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Review titled Very poor
Rated 1 star out of 5
by Anonymous - Posted on 05 April 2024
Told a 3 hour wait before triage totally unacceptable what a joke told together there first thing in the morning but no guarantee on the wait
Visited April 2024
Yate West Gate Centre has not yet replied.
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Review titled Excellent service
Rated 5 stars out of 5
by Sarah Badman - Posted on 16 February 2024
Speedy service. Extremely lovely Nurse Practitioner saw me. Made me feel like a person and not a number. Very thorough with my examination and explained the issue I had from my symptoms.
Visited February 2024
Yate West Gate Centre has not yet replied.
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Review titled Excellent Service
Rated 5 stars out of 5
by Alison George - Posted on 26 October 2023
Great modern facility, very welcoming and friendly receptionists. I was triaged almost immediately and Xrayed within 10 minutes. I was seen by a very efficient doctor who examined me and reviewed the Xrays. I was very impressed with the speed and efficiency of the whole process. Full marks to the Unit and the NHS.
Visited October 2023
Yate West Gate Centre has not yet replied.
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Review titled amazing help
Rated 5 stars out of 5
by Anonymous - Posted on 19 September 2023
Receptionist was really lovely and helpful. I was seen with close to no waiting time at all. Three lovely ladies helped me sort out an infected and stuck piercing. I couldn’t be more happy and grateful.
Visited September 2023
Yate West Gate Centre has not yet replied.
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Review titled Totally Professional
Rated 5 stars out of 5
by Chris Price - Posted on 05 June 2023
Receptionist friendly and fine communicator - listened very well and with empathy. Waiting time almost zero. Two ladies who dealt with the painful problem - absolutely confident manner and spot-on diagnosis. Problem is now fixed. Thank you for superb experience.
Visited June 2023
Yate West Gate Centre has not yet replied.
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Review titled Dismissive
Rated 2 stars out of 5
by Anonymous - Posted on 13 November 2023
I attended the minor injuries after being referred for an ankle injury, I was referred to Yate because of the X-ray facility, as it was thought I may have broken/fractured my ankle. Bearing in mind my ankle was in a mess, bruised, swollen and very painful, the nurse simply told me it was badly bruised, and didn’t suggest an X-ray. 7 months and an MRI later at the time I attended Yate my ankle was actually fractured and now permanent damage has been done to my ankle and I’m awaiting a consultation with a surgeon. I was sat in with the nurse for no more than 3 minutes. She was extremely dismissive and I felt like I was wasting her time. Had an initial X-ray been done, I think the state of my ankle would be different right now. Don’t get me wrong, there are time wasters out there, but I was clearly in pain and the nurse couldn’t be bothered to deal with me properly, I left feeling stupid. All round not an ideal experience.
Visited April 2023
Yate West Gate Centre has not yet replied.
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Review titled Excellent Service
Rated 5 stars out of 5
by Anonymous - Posted on 15 March 2023
Really pleased with the service my husband received when he visited Yate MIU. Receptionist was efficient and friendly, We had to wait quite a long time as they were so busy but we understand the difficulties faced by the staff. The nurse practioner who treated my husband was excellent, putting him at ease and dealing with the injury in a very kind, professional and efficient manner.
Visited March 2023
Yate West Gate Centre has not yet replied.
Information supplied by North Bristol NHS Trust