Abbey Dental Practice
2 Arboretum Place, Barking, Essex, IG11 7RLContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Abbey Dental Practice.
Reviews
-
Review titled Continued Good treatment practice
Rated 5 stars out of 5
by Anonymous - Posted on 13 July 2024
I have been with the same dentists for many years. I had no problems in booking my appointment which was for a 6 monthly check-up. The visit was short and i only needed a clean and polish which did not take long. They were very professional.
Visited July 2024
Review titled Abbey Dental Practice
Replied on 21 August 2024
Dear Patient, Thank you for leaving us your feedback. We continuously strive to provide good quality patient care and service. We are really pleased to hear you are happy with the service you received from our team. Thank you for choosing us as your dental care provider. Many thanks, The Dental Team
-
Review titled Great practice
Rated 5 stars out of 5
by Foday Sillah - Posted on 02 August 2024
Got appointments easily and everyone was friendly- especially my regular dentist. The price was very reasonable. Good value for money
Visited July 2024
Review titled Abbey Dental Practice
Replied on 21 August 2024
Dear Foday, Thank you for leaving us your feedback. We continuously strive to provide good quality patient care and service. We are really pleased to hear you are happy with the service you received from our team. Thank you for choosing us as your dental care provider. Many thanks, The Dental Team
-
Review titled Great dentist surgery
Rated 5 stars out of 5
by Anonymous - Posted on 01 August 2024
Luckily got an emergency appointment .My dentist is great. She is very understanding and non judgemental. Always puts me at ease.
Visited July 2024
Review titled Abbey Dental Practice
Replied on 21 August 2024
Dear Patient, Thank you for leaving us your feedback. We continuously strive to provide good quality patient care and service. We are really pleased to hear you are happy with the service you received from our team. Thank you for choosing us as your dental care provider. Many thanks, The Dental Team
-
Review titled Great practice
Rated 5 stars out of 5
by Abena - Posted on 03 August 2024
Everything was quick and to my satisfaction. Dentist and all the assistance were all okay. The area was neat the staff were all hands on
Visited July 2024
Review titled Abbey Dental Practice
Replied on 21 August 2024
Dear Abena, Thank you for leaving us your feedback. We continuously strive to provide good quality patient care and service. We are really pleased to hear you are happy with the service you received from our team. Thank you for choosing us as your dental care provider. Many thanks, The Dental Team
-
Review titled Hidden costs - no transparency
Rated 2 stars out of 5
by Anonymous - Posted on 02 August 2024
I have had some ongoing treatment with this practice, and on the last visit, was met with an additional cost which had not been specified previously, although I had gone through costs with them on each occasion I attended as we had agreed a % to be paid on each visit. So this final cost was unexpected, even the receptionist was confused. She first said it was because my first visit was an ‘emergency visit’ - which it wasn’t.. I waited 2 weeks for that appointment, there’s nothing urgent about a 2 week wait. She then retracted that and said it’s an ‘examination fee’ but couldn’t explain why this was not mentioned before and only on the last day was it presented to me. It’s not a great customer experience, I would really urge this practice to review their processes to better understand how they communicate costs to customers. We’re in a cost of living crises right now, whilst I’m able to afford it, not everyone else can and Abbey Dental have a duty of care to their customer and patients. Transparency of cost is extremely important, having hidden costs / unexplained costs does not align with NHS values in anyway. I hope this gets investigated and resolved and doesn’t happen to anyone else.
Visited July 2024
Review titled Abbey Dental Practice
Replied on 21 August 2024
Dear Patient, Thank you for your feedback. We are sorry to learn our team member was unable to adequately explain your NHS fees and apologise for any confusion. We would like to reassure you we work in line with NHS regulations and apply the relevant NHS charges. We would be more than happy to provide a full and personalised explanation of your fees, if you would like us to do this, please contact us directly at the practice. Many thanks, The Dental Team.
-
Review titled First class practice
Rated 5 stars out of 5
by T Browne - Posted on 22 July 2024
My last visit required an extraction and addition of a replacement to an existing plate. Whole procedure carried out in two appointments in 24 hours.
Visited July 2024
Review titled Abbey Dental Practice
Replied on 21 August 2024
Dear T Browne, Thank you for leaving us your feedback. We continuously strive to provide good quality patient care and service. We are really pleased to hear you are happy with the service you received from our team. Thank you for choosing us as your dental care provider. Many thanks, The Dental Team
-
Review titled Great practice
Rated 5 stars out of 5
by Malcolm Gaiger - Posted on 04 August 2024
Friendly welcoming staff at the front desk.. Excellent dentist and assistant Appointment was on time.
Visited July 2024
Review titled Abbey Dental Practice
Replied on 21 August 2024
Dear Malcolm, Thank you for leaving us your feedback. We continuously strive to provide good quality patient care and service. We are really pleased to hear you are happy with the service you received from our team. Thank you for choosing us as your dental care provider. Many thanks, The Dental Team
-
Review titled Excellent in every respect, as always
Rated 5 stars out of 5
by Steve Moore - Posted on 14 July 2024
I cannot find anything to fault, not that I go looking. Everything was fine - no delay, friendly, polite, helpful, professional - excellent in every way
Visited July 2024
Review titled Abbey Dental Practice
Replied on 21 August 2024
Dear Steve, Thank you for leaving us your feedback. We continuously strive to provide good quality patient care and service. We are really pleased to hear you are happy with the service you received from our team. Thank you for choosing us as your dental care provider. Many thanks, The Dental Team
-
Review titled Good Dental Surgery
Rated 5 stars out of 5
by Brenda - Posted on 28 June 2024
Very satisfied with my recent visit. I had lost a filling and I was given an appointment very quickly.
Visited June 2024
Review titled Abbey Dental Practice
Replied on 21 August 2024
Dear Brenda, Thank you for leaving us your feedback. We continuously strive to provide good quality patient care and service. We are really pleased to hear you are happy with the service you received from our team. Thank you for choosing us as your dental care provider. Many thanks, The Dental Team
-
Review titled Great experience
Rated 5 stars out of 5
by Peter Rabey - Posted on 29 June 2024
My treatment was carried out in a professional and easy going manner. Both the dentist and the assistant put me at ease.
Visited June 2024
Review titled Abbey Dental Practice
Replied on 21 August 2024
Dear Peter, Thank you for leaving us your feedback. We continuously strive to provide good quality patient care and service. We are really pleased to hear you are happy with the service you received from our team. Thank you for choosing us as your dental care provider. Many thanks, The Dental Team