Brant Road Dental Practice
291 Brant Road, 291 Brant Road, Lincoln, LN5 9ABContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Awful receptionist
Rated 1 star out of 5
by Anonymous - Posted on 24 July 2023
Unfortunately Brant road dental practice is clearly going down the tubes. Cancelling all appointments, not being able to hold on to dentists and hygienists, cancelled appointments. Impossible to phone them or get in contact with them.
Visited June 2023
Brant Road Dental Practice has not yet replied.
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Review titled Decent treatment, terrible admin
Rated 2 stars out of 5
by Mark - Posted on 07 June 2024
They are a nightmare to get hold of. You are unlikely to get through on the phone; on that case you can leave a message. But they will not call you back! Even when you do book an appointment, there's a good chance it'll be cancelled. I had an appointment cancelled three times in a row. How hard would it be to implement an online booking system that works?
Visited June 2023
Brant Road Dental Practice has not yet replied.
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Review titled Failure to provide service
Rated 2 stars out of 5
by Anonymous - Posted on 12 May 2023
Can only give a 1 star rating as haven’t had any treatment yet ! Having not seen a dentist since 2019, thought better get checked up. In November 22 called to be given an appointment for myself and my wife in Feb 23. Day before appointment, cancellation call, rebooked for April 23. Day before April 23 appointment, guess what ? You guessed it cancellation call, unable to rebook until 11May23 ! Does make you think though, are they booking appointments to keep patients on their books and claim government payment for each patient on their books, which they are physically not seeing ???? Not as if you can change NHS dentist, when 9 out of 10 adults can’t even get registered with an NHS dentist in England. Update - Booked appointment for 12 May in person on 11 May as advised. 3rd time lucky ? No chance !!! 1620hrs 11 May, phone call received, cancelled yet again !!!
Visited May 2023
Brant Road Dental Practice has not yet replied.
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Review titled Very Dirty
Rated 2 stars out of 5
by Anonymous - Posted on 10 May 2023
The Dentists are lovely and staff are helpful but the overall cleanliness is poor! The seats and floor in the waiting room are disgusting and the toilets are almost unusable. Windows are not nice and it just isn’t a nice environment to be in.
Visited May 2023
Brant Road Dental Practice has not yet replied.
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Review titled Dental Treatment = Good / Business Management = Bad
Rated 2 stars out of 5
by Anonymous - Posted on 24 April 2023
The practice cancelled an appointment for a filling that had booked for over 2 months, one working day before treatment and said that they would re-book a later day that week. I had no confirmation of re-booking and when I called the earliest appointment was 2 month wait. Essentially cancelled by the surgery the day before with no option to rearrange for 2 months. Really bad admin. On a plus, the dental treatment I've received here has always been excellent. So good dental treatment / poor business management.
Visited April 2023
Brant Road Dental Practice has not yet replied.
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Review titled Disgraceful
Rated 1 star out of 5
by Anonymous - Posted on 14 April 2023
Disgraceful never answer the phone, don't call back when promised my 80 year mum they would, leaving her in agony knowing she needs an emergency appointment this is now day 3 appalling
Visited April 2023
Brant Road Dental Practice has not yet replied.
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Review titled An example of how bad our services have become
Rated 1 star out of 5
by Anonymous - Posted on 19 April 2023
I have had to rewrite my review as it seems the truth hurts; I cannot believe how bad things have gone at this practice. I have personally had four cancellations in the last month and only once was I informed before attending, a similar story for my 10yo son. When I finally had the appointment it was running over an hour late, the waiting room was full, there was one dentist on duty and you could hear everything being said in the treatment room from the waiting area so there is no medical privacy. The receptionist was in tears from all the complaints, people were even walking in to complain as the phone often goes unanswered here, the dental assistant even had to come out and help the receptionist on several occasions. What little staff remain are trying so hard and most patients were trying to be understanding but we are constantly being messed about, its awful for all involved. When I was finally seen the treatment was good but accessing treatment here is pot luck and utterly unacceptable that our NHS and dental services are like this now.
Visited April 2023
Brant Road Dental Practice has not yet replied.
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Review titled Great Dentists and Treatment - Never answer phone
Rated 3 stars out of 5
by Anonymous - Posted on 01 March 2023
They never pick up the phone, it's quite infuriating. However their dental care itself is excellent
Visited March 2023
Brant Road Dental Practice has not yet replied.
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Review titled Why bother having receptionists
Rated 1 star out of 5
by Anonymous - Posted on 23 March 2023
They say they open at 8.45, it’s now 9.15 I’ve been ringing since 8.45 and the voicemail is still saying closed. The lady on the voicemail is incredibly rude and I’ve witnessed her first hand being rude too the staff. Dentists themselves are fab if you can get past her ignorance.
Visited March 2023
Brant Road Dental Practice has not yet replied.
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Review titled Rude receptionist
Rated 1 star out of 5
by Anonymous - Posted on 15 March 2023
If you can get an appointment, the dentists and nurses are brilliant. Receptionists never answer the phone. You can call all day long. When she does, shes rude. Shame really as other than that, its a good practice
Visited February 2023
Brant Road Dental Practice has not yet replied.