Brant Road Dental Practice
291 Brant Road, 291 Brant Road, Lincoln, LN5 9ABContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great People
Rated 5 stars out of 5
by Steven Robson - Posted on 15 October 2024
My second appointment and it was very very good. Very professional. Absolutely lovely people and service. Seen a lot of negative reviews about cancelled appointments. Heads Up ! These things happen.
Visited October 2024
Brant Road Dental Practice has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 22 August 2024
The dentist and his dental nurse are an excellent team. They put me at ease while I had 1 hours worth of treatment. The dentist took such care and worked really hard to repair my front teeth. Thankyou.
Visited August 2024
Brant Road Dental Practice has not yet replied.
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Review titled Rude and Unhelpful
Rated 1 star out of 5
by Dave - Posted on 11 June 2024
Rang and left message for callback, no callback received. Travelled to surgery No longer on database, military dependants. Told me to ring 111, 111 told me to go back in and ask for emergency help. Office said they would call me back. They said this morning that would happen. Never called back. They are unhelpful, rude. Don’t go to this dentist. She said that she wasn’t being unhelpful. She proved that completely wrong. Customer satisfaction zero. No people skills and NHS employ these sorts of people.
Visited June 2024
Brant Road Dental Practice has not yet replied.
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Review titled Cannot get an appointment - almost 3 years now
Rated 1 star out of 5
by Anonymous - Posted on 06 May 2024
Since covid I have been trying to get a checkup with my practice and still haven't been able to get one. I ring and leave messages, I email and even go down to the practice I person to book. When I have turned up in person I have been given an appointment only to be cancelled a few days later. The latest appointment given was for bank holiday may 6th. I queried this at the time in-person booking but was told that it would be going ahead. It wasn't! The practice is shut today and no one has cancelled us. Dreadful customer service. I don't know who to complain to as it is not the receptionist fault a d they are only people I can get in contact with and only when I turn up in person. So frustrating, just wish they'd shut or give appointments!
Visited May 2024
Brant Road Dental Practice has not yet replied.
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Review titled Unhelpful and rude
Rated 1 star out of 5
by Anonymous - Posted on 17 April 2024
Turned up for an appointment to be told it was cancelled. The reception staff argued with me saying they had phoned to say but this is the 5th time they have said that. I have not seen anyone in over 2 years Disgraceful service
Visited April 2024
Brant Road Dental Practice has not yet replied.
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Review titled Excellent dentist
Rated 4 stars out of 5
by jack Liddy - Posted on 25 April 2024
Same problem as previous people firstly, cancelled appointment, turned up, no notification, but went for check up later and needed a filling for fractured tooth. Turned up yesterday, was seen spot on time, the dentist, cannot remember his name, African gentleman, and his nurse were lovely, very polite and professional, carried out my treatment, also tidied up other fillings. Excellent service from them, many thanks. Slight concern when tried to book my next check up for a years time when told to ring the surgery a month prior to when it should be and make an appointment then. This feels like the surgery might not be there then.
Visited April 2024
Brant Road Dental Practice has not yet replied.
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Review titled Uncontactable
Rated 1 star out of 5
by Anonymous - Posted on 29 April 2024
Appointments cancelled continually. Phone never answered. Messages never replied to. I'm now on my 5th day of calling and the phone still hasn't been answered.
Visited April 2024
Brant Road Dental Practice has not yet replied.
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Review titled Very poor service
Rated 1 star out of 5
by Anonymous - Posted on 04 January 2024
I have rung 4 times now to find out what time my appointment is on 9th no response. My son who is disabled not able to get an appointment for over a year.
Visited January 2024
Brant Road Dental Practice has not yet replied.
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Review titled Unacceptable service
Rated 1 star out of 5
by Liam - Posted on 29 February 2024
After nine months of appointments being cancelled, I am still waiting for urgent dental treatment. While my dental health deteriorates, I am left, unable to make appointments, able to speak to a dentist, unable to make progress with reception. Almost never answer the phone and very rarely reply to voice messages left with reception.
Visited January 2024
Brant Road Dental Practice has not yet replied.
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Review titled Regularly Cancel, Never Call Back
Rated 1 star out of 5
by Anonymous - Posted on 03 January 2024
The practice regularly cancels appointments, and they do not always tell you they have done so until you turn up. If you have received notification of a cancellation or postponement and try to call them to rebook, they never pick up the phone. If you leave a message, as requested by their answering machine which promises they "will call back as soon as possible", they never call back. The only way to rebook appointments is to turn up in person.
Visited January 2024
Brant Road Dental Practice has not yet replied.