Chipping Norton Dental Practice
Damira Chipping Norton, 28, New Street, Chipping Norton, Oxfordshire, OX7 5LJContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Good service once you get an appointment
Rated 3 stars out of 5
by Helen - Posted on 13 October 2023
I had a bad experience making an appointment - I tried several times by phone and couldn't get through at all. I left an answerphone message that wasn't responded to, and used the website to leave a contact message that also was not responded to. I tried booking online but there were no appointments available for an NHS check-up, and although there was a date for a hygenist appointment, the system froze when I tried to book it. I eventually got through by phone to book an NHS check-up and hygenist appointment, but there is currently a very long wait (several months) for check-ups. When you do eventually get to see someone the dentists are helpful and knowledgable. Another problem with this practice is that I get a lot of emails promoting lip fillers and botox. I don't think these should be being promoted at all as encouraging women, especially young women, to have them is well-known to have a negative impact on positive body image and mental health. I get the impression that the management is pushing these services at the expense of core NHS treatments in order to make money. In all honesty, I would move it were possible to get NHS treatment anywhere else in the area.
Visited October 2023
Review titled Chipping Norton Dental Practice
Replied on 26 October 2023
Thank you for taking the time to leave us a review. We are very sorry to hear you have had difficulty contacting our Damira Chipping Norton practice. We take negative feedback very seriously and we do understand your concerns regarding the communication challenges. All staff are made aware of the high-level customer service that Damira aims to deliver. Your feedback will be raised to ensure productivity with patient enquiries improves. If you have still not managed to reach the practice directly, please email contactcentre@damiradental.co.uk with your full name, contact number and information of your query. Once we have these details, a member of the team will be in touch shortly. We appreciate your feedback, should you wish to discuss this further, please contact the Practice Manager on chippingnorton@damiradental.co.uk. We would be grateful to be given the opportunity to rebuild your trust. Please accept our sincere apologies. Damira Dental Studios
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Review titled Friendly and efficient
Rated 5 stars out of 5
by Alan - Posted on 20 October 2023
Had a check up recently and mentioned a chipped tooth. The dentist was able to advise and deal with the tooth within the same session. Very happy with the repair. Happy to recommend, although there is probably a waiting list.
Visited October 2023
Review titled Chipping Norton Dental Practice
Replied on 26 October 2023
Thank you for taking the time to leave us a review and for your kind feedback/recommendation. We are glad to hear your experience with our Damira Chipping Norton practice was a positive one and… Your kind words have been passed on to the team who are delighted they were able to provide you with great service. We hope we are able to help again in the future. Damira Dental Studios
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Review titled Chaotic administration, though treatment excellent
Rated 2 stars out of 5
by Anonymous - Posted on 06 October 2023
I booked an NHS checkup 4 months before the date. This was cancelled about 10 days before the date, due to staff leaving. I phoned to rebook, and was left on hold for 45 minutes or so. I rebooked for the next week, and this time was cancelled on the day due to staff illness. Both cancellation notices arrived in good time and were appreciated. I decided to try to rebook via the website to save time, but no NHS appointments are available - no explanation, just not available. I emailed them to request an appointment using the email address on the website, only to have the message bounce back. I know there is no point in trying to rebook my appointment via phone, the website, and now email - do I really need to resort to sending them a letter in this day and age? My suspicion is that the private work that they undertake has expanded to the point where they would like to lose the NHS patients. If they cease to serve this population, I don't know where else I can go locally to receive NHS care. After 20 years of excellent service at this practice I find this concerning.
Visited October 2023
Review titled Chipping Norton Dental Practice
Replied on 26 October 2023
Thank you for taking the time to leave us a review. We are very sorry to hear you were unhappy with your experience at our Damira Chipping Norton practice. We understand your concerns with cancelled routine appointments, and we sincerely apologise that you have experienced these delays. Our dentists are working incredibly hard to see as many patients as they can, as well as completing open treatment plans and seeing emergency cases. We to prioritise patients that are in pain, this means routine care and examinations are delayed. Should you wish to discuss this further, please contact the Practice Manager on chippingnorton@damiradental.co.uk. We would be grateful to be given the opportunity to rebuild your trust. Please accept our sincere apologies. Damira Dental Studios.
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Review titled No idea of customer service….
Rated 3 stars out of 5
by Disappointed - Posted on 11 October 2023
For the second time in three weeks I visited this practice due to overrunning appointments. Apparently the reception staff knew of the overrun on both occasions, but didn’t mention it… Asked to fill in a form which I had already done online, but there was great insistence it was done again. The quality of the dentistry is good but the reception staff are obviously poorly trained and simply couldn’t care less about you as a patient (customer!). I know NHS dentists are in short supply, but if you can find somewhere else I’d suggest you do so.
Visited October 2023
Review titled Chipping Norton Dental Practice
Replied on 26 October 2023
Thank you for taking the time to leave us a review. We are very sorry to hear you were unhappy with your experience at our Damira Chipping Norton practice and you felt that you received inadequate service. All staff are made aware of the high-level customer service that Damira aims to deliver, and this will be raised during the next staff training to ensure this does not happen again. Should you wish to discuss this further, please contact the Practice Manager on chippingnorton@damiradental.co.uk. We would be grateful to be given the opportunity to rebuild your trust. Please accept our sincere apologies. Damira Dental Studios
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Review titled Regular check up
Rated 4 stars out of 5
by Anonymous - Posted on 30 October 2023
Because of having stage 4 cancer if my Mouth and throat I need a regular and thorough examination. I did receive a thorough examination and was able to discuss concerns I had. Felt reassured.
Visited October 2023
Review titled Chipping Norton Dental Practice
Replied on 01 November 2023
Thank you for taking the time to leave us a review and for your kind feedback. We are glad to hear your experience with our Damira Maycroft practice was a positive one and… Your kind words have been passed on to the team who are delighted they were able to provide you with great service. We hope we are able to help again in the future. Damira Dental Studios
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Review titled Dentist good, admin and timing poor
Rated 3 stars out of 5
by Mr M - Posted on 13 October 2023
After a year between NHS checkups due to lack of NHS appointments available by appointment was cancelled 10 days before as a dentist had left and re-arranged for January as next available slot, I swapped this with my wife to have the appointment, which was then 50 min late. Dentist was good and thorough though. Next appointment can't be booked as no appointments available or bookable in 2024 for NHS. Plenty of private appointments available though on the website.
Visited October 2023
Review titled Chipping Norton Dental Practice
Replied on 26 October 2023
Thank you for taking the time to leave us a review. We are glad to hear your experience with our Damira Chipping Norton practice was a positive one. We hope we are able to help again in the future. We appreciate your feedback, should you wish to discuss this further, please contact the Practice Manager on chippingnorton@damiradental.co.uk. Damira Dental Studios
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Review titled Great hygienist in the practice
Rated 1 star out of 5
by John - Posted on 02 November 2023
I had a recent hygienist appointment and it was one of the most professional, caring and informative visits in regards to the health of my teeth and gums etc.
Visited October 2023
Review titled Chipping Norton Dental Practice
Replied on 08 November 2023
Thank you for taking the time to leave us a review and for your kind feedback. We are glad to hear your experience with our Damira Chipping Norton practice was a positive one and… Your kind words have been passed on to the team who are delighted they were able to provide you with great service. We hope we are able to help again in the future. Damira Dental Studios
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Review titled Kind, Patient and Thorough
Rated 5 stars out of 5
by Anonymous - Posted on 11 November 2023
I am a nervous Dentist patient and both the Dentist and Hygienist were very kind and extremely patient in helping me get through the appointments with the least distress, whilst being very thorough. After the Hygienist my teeth and mouth felt so much better and hopefully this will help me to relax more next time.
Visited October 2023
Review titled Chipping Norton Dental Practice
Replied on 15 November 2023
Thank you for taking the time to leave us a review and for your kind feedback. We are glad to hear your experience with our Damira Chipping Norton practice was a positive one and… Your kind words have been passed on to the team who are delighted they were able to provide you with great service. We hope we are able to help again in the future. Damira Dental Studios
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Review titled Poor admin and appointments
Rated 1 star out of 5
by Anonymous - Posted on 01 November 2023
Appointments get cancelled at short notice due to staff leaving and apparently not replaced. After having my appointment cancelled I was told there were no NHS appointments and I should ring back in about one years time. This used to be a great dentist practice but has been very poor since taken over.
Visited October 2023
Review titled Chipping Norton Dental Practice
Replied on 08 November 2023
Thank you for taking the time to rate us. We are very sorry to hear you were unhappy with your experience at our Damira Chipping Norton practice. Please contact the practice to discuss your experience further with the Practice Manager on chippingnorton@damiradental.co.uk. We would be grateful to be given the opportunity to rebuild your trust. Please accept our sincere apologies. Damira Dental Studios
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Review titled Considered and reflective
Rated 4 stars out of 5
by Anonymous - Posted on 31 October 2023
Thoughtful dentist, kind and gentle, she listened and responded to my difficulties and concerns. Much improved experience on a previous visit. Would recommend. Reception were friendly and welcoming.
Visited October 2023
Review titled Chipping Norton Dental Practice
Replied on 01 November 2023
Thank you for taking the time to leave us a review and for your kind feedback/recommendation. We are glad to hear your experience with our Damira Chipping Norton practice was a positive one and… Your kind words have been passed on to the team who are delighted they were able to provide you with great service. We hope we are able to help again in the future. Damira Dental Studios