Genesis Dental Care
Genesis Dental Care, 19 Springs Lane, Ilkley, West Yorkshire, LS29 8UAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled My experience
Rated 4 stars out of 5
by Anonymous - Posted on 10 August 2023
The dentist was very good and thorough. However I had to wait 30 minutes to go in. They were also running 30 minutes late the next day when I returned for a filling.
Visited August 2023
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Genesis Dental Care has not yet replied.
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Review titled My experience
Rated 5 stars out of 5
by Anonymous - Posted on 29 August 2023
On the day I attend they were short staffed and had no reception but everything still ran very smoothly. The dentist I have was great he knew I was uneasy and gave me alot of reassurance. Would recommend this dentist highly
Visited August 2023
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Genesis Dental Care has not yet replied.
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Review titled My experience
Rated 5 stars out of 5
by Anonymous - Posted on 12 July 2023
The new dentist I saw was very patient and took the time to reassure me and explain everything to me.
Visited July 2023
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Genesis Dental Care has not yet replied.
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Review titled My experience
Rated 1 star out of 5
by Stephen M - Posted on 03 August 2023
I was reminded by text of my appointment 4 day’s previous which was on 17 July.I turned up 10 mins before it to be told I didn’t have an appointment. I showed them the text I got to be told my dentist had left in December. Then I was made another appointment for the day after 18 July on way home got a text to say it was on the 19 July. I rang the next and was confirmed 19 July. I find this very disappointing as I travel 25 mine to the practice and also have to loose time at work. I only got a apology from staff and would expect a FOC for today’s appointment in appreciation of my inconvenience and having to clarify my appointment again the day after
Visited July 2023
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Genesis Dental Care has not yet replied.
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Review titled My experience
Rated 5 stars out of 5
by Emma C - Posted on 07 August 2023
This was mine and my little girls first visit. The staff were all super helpful and friendly. The only thing that I will say is that the waiting area almost looks like you're entering a prison. It's not very inviting and there's no toys for the kiddies. I think my little girl would have been a lot less nervous and more amenable if it was a little more child friendly in there, but other than that, so far so good!
Visited July 2023
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Genesis Dental Care has not yet replied.
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Review titled My experience
Rated 1 star out of 5
by Anonymous - Posted on 11 July 2023
The checkup was far too quick since I hadn’t been for a year,also it was 35 minutes late which is surprising given the appointment was 9.35am
Visited July 2023
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Genesis Dental Care has not yet replied.
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Review titled My experience
Rated 5 stars out of 5
by Anonymous - Posted on 12 July 2023
Gentle cleaning by the hygienist, and I usually hate having my teeth cleaned as they’re very sensitive. Lovely nurse and receptionist too
Visited July 2023
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Genesis Dental Care has not yet replied.
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Review titled My experience
Rated 4 stars out of 5
by Anonymous - Posted on 08 August 2023
All the staff were pleasant. However, there is clearly an ongoing issue with staff turnover & therefore lack of stability, continuity & reliable customer service - because of micromanagement diktat from a remote, detached, centralised process-driven, policy-obsessed Head Office who are out of touch with the staff & customer experience. Promptly turned up in advance of a mutually agreed/arranged/convenient time for both parties, but I was kept waiting 25 minutes before being seen. The patient before me went in 5 minutes after my appointment time,
Visited July 2023
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Genesis Dental Care has not yet replied.
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Review titled My experience
Rated 5 stars out of 5
by Terence P - Posted on 04 July 2023
My treatment was done within one week from preparation for a crown and fitting I also had 4 fillings My dentist kept me informed throughout the whole treatment Very professional
Visited July 2023
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Genesis Dental Care has not yet replied.
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Review titled My experience
Rated 5 stars out of 5
by Anonymous - Posted on 03 August 2023
Having just moved to the dental practice I was greeted by a friendly receptionist - and dental staff! The dentist was incredibly informative about the actual condition of my teeth and how well they were. My previous dentist never did this and I actually thought that made such a difference to how I feel about returning to the dentist! She didn’t leave anything unanswered and was super quick (was in and out in less than ten mins!)
Visited July 2023
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Genesis Dental Care has not yet replied.