Glenfield Dental Surgery
62 Station Road, Glenfield, LE3 8BQContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Glenfield Dental Surgery.
Reviews
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Review titled My experience
Rated 5 stars out of 5
by Anonymous - Posted on 06 September 2023
From exceptional reception staff to a professional dental team this visit to Glenfield Dental practice was a pleasure.
Visited September 2023
Provided by Working Feedback
Review titled Glenfield Dental Surgery
Replied on 20 September 2023
Thank you so much for your kind words about our team!
Provided by Working Feedback
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Review titled My experience
Rated 5 stars out of 5
by Anonymous - Posted on 15 September 2023
Excellent, I visited the hygienist today, she was very professional and pleasant. She explained what she would do and gave me advice to keep my teeth in good condition. My only problem is the stairs !!
Visited September 2023
Provided by Working Feedback
Review titled Glenfield Dental Surgery
Replied on 20 September 2023
Thank you very much for your lovely comments about your hygienist! We're sorry to hear that the stairs were problematic and invite you to contact us so we can pop a note on your record ensuring we allocate a downstairs surgery for future appointments.
Provided by Working Feedback
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Review titled My experience
Rated 5 stars out of 5
by Anonymous - Posted on 21 September 2023
The procedure and each step of the process was well communicated so I understood what was happening which helped to alleviate any nervousness. Also the dentist and dental nurse made sure I was comfortable throughout which made the experience as pleasant as possible.
Visited September 2023
Provided by Working Feedback
Review titled Glenfield Dental Surgery
Replied on 03 October 2023
We're happy to hear your experience with us was made as pleasant as possible by our clinical team. Thank you very much for your positive feedback!
Provided by Working Feedback
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Review titled My experience
Rated 5 stars out of 5
by Judy D - Posted on 21 September 2023
I don’t like visiting the Dentist , I suspect like most people- from the receptionist- nurses to the Dentist who are all so friendly ! Good Job Glenfield Dentist !
Visited September 2023
Provided by Working Feedback
Review titled Glenfield Dental Surgery
Replied on 24 October 2023
Thank you so much for your lovely comments about our team. We really appreciate your feedback, Judy!
Provided by Working Feedback
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Review titled My experience
Rated 3 stars out of 5
by Anonymous - Posted on 06 September 2023
Friendly staff, but I was there for 9 mins in total!! It’s the first time I’ve felt more like cattle being rushed in and out. Disappointed. Also they seem to be pushing marketing at every opportunity.
Visited September 2023
Provided by Working Feedback
Review titled Glenfield Dental Surgery
Replied on 03 October 2023
Thank you for your feedback. We are very sorry to hear that felt rushed at your recent visit to us. We want all our patients to feel welcome and at ease when attending their appointments, and would appreciate the opportunity to look into this further. If you would like us to do so, please contact the practice and provide additional details about the time and date of your appointment. We would like to assure you that this will be addressed at our next team meeting to ensure our whole team are familiar with the aspects of a patient's journey from their arrival to the point they leave.
Provided by Working Feedback
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Review titled My experience
Rated 5 stars out of 5
by Johanna I - Posted on 21 September 2023
Nice,friendly and very efficient and took their time. Made me very at ease and comfortable throughout my hygiene appointment also my dental check up.
Visited September 2023
Provided by Working Feedback
Review titled Glenfield Dental Surgery
Replied on 03 October 2023
Thank you, Johanna, for your lovely feedback about our team. We're very happy to hear that you felt at ease and comfortable during your appointments with us.
Provided by Working Feedback
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Review titled My experience
Rated 4 stars out of 5
by Anonymous - Posted on 07 September 2023
One thing I will mention, when the surgery moves an appointment with less than 24 hrs notice, don’t send an email with a new appointment with no mention that you appointment has been rescheduled. Also don’t send an email call the patient!!
Visited September 2023
Provided by Working Feedback
Review titled Glenfield Dental Surgery
Replied on 03 October 2023
Thank you for your feedback. We are sorry to hear that our team were not able to reach you by telephone to inform you of your new appointment time and/or date. When there is a need to rearrange appointments at short notice, our preference is to speak with our patients by telephone to ensure the alternative we offer is suitable. If it is not possible to speak to a patient over the telephone, we will then use an email or text notification, depending on the contact preference given by the patient, to ensure they are aware of the new appointment. If you did not see your email notification in time, and we are assuming this is the case as your review is anonymous and we cannot look at your record to follow the audit trail, please contact the practice at your earliest convenience to amend your preferred method of contact to something more suited to your needs. We can also take the opportunity to ensure you have provided an up-to-date telephone number. We would also like the chance to ensure you were sent the correct email template, as you state your email made no mention of the appointment being rescheduled. Improving the service we offer to our patients is very important to us, and we appreciate any opportunity to do so, although we respect that your review was left anonymously. Please contact the practice if you would like us to investigate further.
Provided by Working Feedback
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Review titled My experience
Rated 5 stars out of 5
by Anonymous - Posted on 11 September 2023
KyDentist was very calm with me as I am a very nervous patient. She explained the procedure thoroughly and I understood her instructions following a tooth extraction
Visited September 2023
Provided by Working Feedback
Review titled Glenfield Dental Surgery
Replied on 20 September 2023
It's really good to hear that your recent experience with us was a positive one. We want to help all our patients feel calm and as relaxed as possible when they visit us. Thank you for your feedback!
Provided by Working Feedback
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Review titled My experience
Rated 3 stars out of 5
by Jennifer K - Posted on 16 August 2023
That the dentists at this practice always say you need another service at an extra cost. It would be nice to go and be told alls ok see you in 6 months instead of you need to see this person for a extra ££££
Visited August 2023
Provided by Working Feedback
Review titled Glenfield Dental Surgery
Replied on 01 September 2023
Thank you for your feedback, Jennifer. Our dentists have a duty of care to all our patients and are obliged to inform them of any dental issues, however minor, that may need attention now or in the future. This allows our patients to make informed decisions about their treatment. Should a patient state they do not wish to have the recommended treatment, they are well within their rights to do so, and this will be noted on their clinical record and the clinician will monitor this at future appointments. If that same dental issue is flagged up at subsequent appointments, it is the clinician's duty to inform the patient so that they may once again make an informed decision. This is, in fact, excellent practice and is carried out by all our clinicians at Glenfield Dental. In an ideal world, we would all like to be told "all's okay", whether it's for a dental check up, eye test or even a car MOT, but to turn a blind eye would be professional negligence on the part of the clinician and can potentially cause more expense and even irreversible damage in the long-run for the patient. I hope this clarifies the way we work at Glenfield Dental.
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Review titled My experience
Rated 5 stars out of 5
by Lisa F - Posted on 21 August 2023
Very polite dentist and very informative and thorough on checkup for myself and my daughter. Excellent reception staff, welcoming , polite and talkative lovely ladies.
Visited August 2023
Provided by Working Feedback
Review titled Glenfield Dental Surgery
Replied on 01 September 2023
We're really happy to read your lovely review about our team, Lisa! Thank you for taking the time to leave this feedback. It's great to hear you and your daughter had such a positive experience at Glenfield Dental.