Hanover Dental Practice
12 King Street, 12 King Street, Staffordshire, ST5 1ELContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great practice
Rated 5 stars out of 5
by A Dunn - Posted on 29 July 2024
I registered at Hanover dental practice as a NHS patient changing from a private practice which I had been with for many years. I was a bit apprehensive about the change but from the first phone call onwards all of the staff have been so friendly, helpful and understanding. An appointment was available within a couple of weeks. The dentist was excellent fully explaining what treatment was needed and was happy to answer any questions I asked. I had a crown fitted painlessly which involved 2 further appointments both of which were offered at times which fitted around my working shifts. I wouldn't hesitate to recommend the practice and feel lucky to have found such a great dental practice. Thank you to all.
Visited July 2024
Hanover Dental Practice has not yet replied.
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Review titled Very satisfied
Rated 5 stars out of 5
by Jennifer - Posted on 16 July 2024
Reception staff helpful, sorted an emergency appointment for me as I required treatment. They were pleasant on the day and professional, I saw a dentist who was very caring, and explained the treatment required simply and she treated the problem professionally and efficiently, and I was very satisfied with the whole experience. Thank you.
Visited July 2024
Hanover Dental Practice has not yet replied.
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Review titled Best Dentist experience ever
Rated 5 stars out of 5
by David Mcguire - Posted on 09 July 2024
My last dentist left a stump from a tooth extraction about 4 year ago I changed to this Dentist’s 6 months ago on my second check up at this new Dentist they noticed inflammation in the area of the stump they immediately arranged a appointment the Dentist and assistant were very good and the stump was removed in minutes painlessly top marks to Dentist and assistant also top marks to receptionists great experience
Visited July 2024
Hanover Dental Practice has not yet replied.
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Review titled bad customer service
Rated 1 star out of 5
by Julie Anne Sherratt - Posted on 04 June 2024
I have not visited Hanover Dental Practice since before Covid as I was unhappy with the way I was treated. Then I receive a letter dated 01/05/24 stating I owed them £12.70 in unpaid fees. This is not true as I paid for all the treatment I had at the time. I have phoned twice to query this and no one has phoned me back. This is really bad customer service as no one can be bothered to either leave messages for the person to phone you back or if you do contact them they cant be bothered to get back to you. I have also emailed the person's name on the letter who also has not got back to me. I think they are desperate for money and trying any trick to get money out of people. I thought they were over priced at the time and it was one of the reasons I left the practice. Dont use this practice they may state they are NHS but I believe they are charging private patient prices. The dentistry work isnt brilliant, the staff are rude, the place is old fashioned and needs brightening up. Very disgusted.
Visited June 2024
Hanover Dental Practice has not yet replied.
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Review titled Unnecessary pain
Rated 1 star out of 5
by Anonymous - Posted on 08 July 2024
My check up experience was fine but when I went for a filling they did not use any numbing agent despite me telling them and had told them I had a fear of the drilling. Stopped them 3 times due to the pain and requested they numb twice before they then applied a numbing agent! Will not be going back.
Visited June 2024
Hanover Dental Practice has not yet replied.
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Review titled Great friendly practice
Rated 5 stars out of 5
by Anonymous - Posted on 13 May 2024
After reading all the negative reviews before coming here thought it was only right to leave positive experience. Attended 3 times since joining here in February and each time the receptionist have been welcoming and always called in to appointment on time or even early . The building inside isnt the best however its clearly going through renovations and improves each time I visit . Last visit was for a filling and the dentist talked through this and other possible options before completing the filling which was painless and comfortable .
Visited May 2024
Hanover Dental Practice has not yet replied.
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Review titled Fantastic practice
Rated 5 stars out of 5
by Jason oakley - Posted on 14 May 2024
I went in for 4 fillings and a tooth removal. DrHena was brilliant she did fantastic work . I would recommend this practice to anyone . Thank you so much can achally smile again
Visited May 2024
Hanover Dental Practice has not yet replied.
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Review titled Quality of care in this practice is going down the hill
Rated 2 stars out of 5
by Anonymous - Posted on 12 May 2024
My wife had a tooth filling recently (paid the NHS fees)and it came out the next day itself into powdery small pieces. Rang them about their failed treatment and told them about suffering from pain and sensitivity .The dentist can see her the same day, only as private patient if she agree to pay £80 more. Otherwise she has to call next day in the morning at 8:30 am and check whether she can get an appointment. It used to be a very good dental practice but all the good dentists we used to see have gone. May be it is a new management which has taken over this practice.
Visited May 2024
Hanover Dental Practice has not yet replied.
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Review titled Busy practice
Rated 5 stars out of 5
by Maxine ogen - Posted on 24 May 2024
Good service at the dentist today, I was a little nervous but my dentist was very caring and professional. Not had a deep clean before, very happy with my treatment, teeth looking great. The receptionist friendly and welcoming. The surgery very clean.
Visited May 2024
Hanover Dental Practice has not yet replied.
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Review titled Helpful and efficient
Rated 4 stars out of 5
by Anonymous - Posted on 20 April 2024
I rang up with extreme tooth ache and pain, the receptionist was great and got me in on the day. I was seen by a very friendly dentist. He did an X ray and it showed I needed a wisdom tooth extracted. They referred me urgently under the NHS, I then got my emergency appointment for the extraction within 10 days. After the complicated extraction, I had severe tooth ache again 5 days later. I rang up the reception, once again this got me in on the same day and saw the same dentist. I was very impressed with how approachable and efficient he was. Once the dental practice has been fully refurbished it seems it will be modern and much better than it used to be. Overall, very impressed.
Visited April 2024
Hanover Dental Practice has not yet replied.