Inspire Dental Southend
459 LONDON ROAD, WESTCLIFF-ON-SEA, SS0 9LGContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Inspire Dental Southend.
Reviews
-
Review titled Good practice
Rated 5 stars out of 5
by Anonymous - Posted on 15 March 2024
Staff were professional and friendly. Dentist was running behind time, so I had a wait but I did get an apology. I found the new premises very smart but very white. I would have found bit of colour more welcoming.
Visited March 2024
Review titled Inspire Dental Southend
Replied on 23 April 2024
Dear Patient, Thank you for leaving us your feedback. We aim to ensure that all of our patients feel welcome and cared for when visiting our practice and we continuously strive to provide good quality patient care and service. We are really pleased to hear you are happy with the service you received from our team. Thank you for choosing us as your dental care provider. Many thanks, The Dental Team
-
Review titled Great dentist and lovely premises
Rated 5 stars out of 5
by Janice Archery - Posted on 20 March 2024
I did not have to wait long to see the dentist. The reception team were friendly. The premises were clean. My dental experience was fast and efficient carried out by a friendly dentist. If I have one criticism it is of their telephone system.
Visited March 2024
Review titled Inspire Dental Southend
Replied on 04 April 2024
Dear Janice, Thank you for leaving us your feedback. We are pleased to hear you found the practice clean and your treatment efficiently carried out. Please accept our apologies for any inconvenience around the telephone system, we are working on improvements directly with the telecoms team. If there is anything else we can be of assistance with please do not hesitate to contact the practice directly. Many thanks, The Dental Team
-
Review titled Lovely practice
Rated 5 stars out of 5
by Jo-anne - Posted on 28 March 2024
Our 1st visit to this dentist after 3 years of trying to register with one. From the moment we waked in, the staff were friendly. The waiting area is very clean with lots of seats. The dentist we saw was friendly, thorough and explained everything and what treatmentiis needed. She put me at ease after I said I had a needle phobia.
Visited March 2024
Review titled Inspire Dental Southend
Replied on 04 April 2024
Dear Patient, We are really pleased to hear you are happy with the treatment you received from our team during your recent visit to the practice and that you were put at ease. Thank you for leaving us your feedback and for choosing us as your dental care provider. Many thanks, The Dental Team.
-
Review titled Good practice
Rated 4 stars out of 5
by Robert s - Posted on 02 April 2024
Very clean and busy practice, my only problem was trying to call them for a appointment, I stayed on the line for 30 mins with no answer, the second call for the same appointment was another 30 mins with no answer, I called again and left a message and they called back within 10 mins, on my arrival off my appointment I had to wait an extra 20 mins at my appointed time, my dentist apologised, but my dentist is a great easy going friendly dentist and explained what was going to be done and it very tentative
Visited March 2024
Review titled Inspire Dental Southend
Replied on 04 April 2024
Dear Robert, Thank you for leaving us your feedback. We continuously strive to provide good quality patient care and service. We would like to apologise for keeping you waiting so long on the telephones and for the delay at your appointment. We take feedback seriously and as such have shared your comments with the team to help improve our service. Many thanks, The Dental Team
-
Review titled Efficient service
Rated 5 stars out of 5
by Jonathan - Posted on 18 March 2024
Getting an appointment was easy. The dentist was excellent and I was seen bang on time. The experience was painless and over in no time.
Visited March 2024
Review titled Inspire Dental Southend
Replied on 04 April 2024
Dear Jonathan, We are really pleased to hear you are happy with the treatment you received from our team during your recent visit to the practice. Thank you for leaving us your feedback and for choosing us as your dental care provider. Many thanks, The Dental Team.
-
Review titled Very Professional
Rated 5 stars out of 5
by Monica Pitts - Posted on 28 March 2024
Very happy with my treatment. Extremely efficient and diligent. Was put at ease by staff. Exceptional premises and quite busy. I’ve never been this happy to attend the dentist.
Visited March 2024
Review titled Inspire Dental Southend
Replied on 04 April 2024
Dear Monica, We are really pleased to hear you are happy with the treatment you received from our team during your recent visit to the practice. Thank you for leaving us your feedback and for choosing us as your dental care provider. Many thanks, The Dental Team.
-
Review titled Great practice
Rated 5 stars out of 5
by Valdone - Posted on 27 March 2024
Here I am getting timely and attentive help every time I need it. Practitioner is very kind and polite, listens to my needs.
Visited March 2024
Review titled Inspire Dental Southend
Replied on 04 April 2024
Dear Valdone, Thank you for leaving us your feedback. We continuously strive to provide good quality patient care and service. We are really pleased to hear you are happy with the service you received from our team. Thank you for choosing us as your dental care provider. Many thanks, The Dental Team
-
Review titled No care given!
Rated 1 star out of 5
by Catia Santos - Posted on 01 March 2024
Regrettably I have to write this negative review after my emergency visit today 1/3/24. I am in absolute agony with a toothache, was unable to sleep do to the strong pain despite taking 10 painkillers by the morning. Called the surgery, the receptionist was extremely helpful, found me an emergency appointment within the hour and registered me as a new patient. Upon arrival, I was pleasantly faced with very modern and clean premises and very polite staff. I did wait nearly an hour to be seen but was just grateful to be seen minute. However, when it came to the actual dentist the treatment was shocking! To start with I did not appreciate the judgement tone in her voice and smile asking when was the last time I had seen the dentist considering the struggle we had to find one during and after covid! Then she took an X-Ray answer told me my tooth has a lot of decay and she had to refer me to the "specialist", there was nothing she could do for me as they didn't have any oral surgeons there?! She also told me she understood I was in a lot of pain but she could not justify giving me antibiotics and I had to call my GP for pain relief!! Never in 40 years of life have I heard a dentist say such thing! I called my GP as told by dentist to be advised, as expected, that they do not deal with any dental pain and that my dentist advised me wrong and they also checked on my file to confirm that no referral had been sent contrary to what the dentist assured me! The care factor is nil and unfortunately this cannot be covered up by pretty premises and helpful receptionists. I have been back and forth this morning in agony and left completely lost as to what I should do for pain and whether I will actually be called by someone to solve the problem!! It is just completely unethical to treat someone in need of care like that! If being an nhs patient is the problem than you should just be upfront and be fully private in the first place. I would still like to thank the receptionists for the great service.
Visited March 2024
Review titled Inspire Dental Southend
Replied on 11 March 2024
Dear Patient, Thank you for brining your experince to our attention. We are sorry to learn of your disappointment and apologise for any upset and inconvenience caused to you. We continuously strive to provide good quality patient care and service and would welcome the opportunity to give you a personalised response. Due to data protection and confidentiality we cannot discuss your care on this platform. Please contact the practice manager directly at the practice who will be more than happy to assist. Many thanks, The Dental Team
-
Review titled Great place
Rated 5 stars out of 5
by Nada Fatima - Posted on 22 March 2024
Very quick efficient sophisticated and organised. The staff and the doctors were friendly and nice. The place is immaculate and my kids aged 10 7 4 and 2 also loved going to the dentist and were not scared. They would have however loved to have stickers for being good and to encourage little ones.
Visited March 2024
Review titled Inspire Dental Southend
Replied on 04 April 2024
Dear Nada, Thank you for taking the time to leave us your feedback. We are so pleased to hear the children loved visiting our practice, its so important for childrens dental health to have positive dental experiences. We would like to apologise the children were not given stickers, we have now re-stocked these for future appointments. Many thanks, The Dental Team
-
Review titled State of the Art local NHS dentist
Rated 5 stars out of 5
by Anonymous - Posted on 16 February 2024
Having lapsed on my dental visits for 4 years due in part to Covid. The practice had moved, and set up as entirely new , with a change of name. They re-registered me, and I was seen very quickly, and the filling I needed completed soon after. Very pleased.
Visited February 2024
Review titled Inspire Dental Southend
Replied on 21 February 2024
Dear Patient, Thank you for taking the time to share your experience using our service and for choosing us as your dental care provider. We have our patients at the heart of everything we do here at Inspire Dental Southend and we love to hear when patients are happy with the care provided by our team and when patients feel their expereince has been improved by the new practice facilities. Many thanks, The Dental Team.