Jem Dental Care
210-214 Harehills Lane, Leeds, West Yorkshire, LS8 5DHContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled My experience
Rated 4 stars out of 5
by Christopher B - Posted on 22 September 2023
Dentist was very helpful and professional . What didn’t was the answering of phone and when you were experiencing problems with dentists we were told that you would call us to arrange appointments this not happening.
Visited September 2023
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Jem Dental Care has not yet replied.
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Review titled My experience
Rated 3 stars out of 5
by Anonymous - Posted on 11 September 2023
Not much done by the dentist only in chair 5 mins. Appointment made for hygenist but only available on Wednesday's not good when people work full time.
Visited September 2023
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Jem Dental Care has not yet replied.
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Review titled My experience
Rated 5 stars out of 5
by Gul Z - Posted on 25 September 2023
The wuick advice and treatment which followed and further appointment was granted. Wonderful service
Visited September 2023
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Jem Dental Care has not yet replied.
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Review titled My experience
Rated 4 stars out of 5
by Anonymous - Posted on 28 September 2023
Friendly reception staff except one customer was 6 minutes late and was told she may not be seen. I thought this was wrong as I waited over 10 minutes to see my dentist
Visited September 2023
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Jem Dental Care has not yet replied.
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Review titled My experience
Rated 4 stars out of 5
by Anonymous - Posted on 18 August 2023
Was a very long wait but good practice other than that. The lady at reception was very patient even when having to deal with rude people as the treatment given was great.
Visited August 2023
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Review titled Jem Dental Care
Replied on 11 September 2023
Thank you for your response!! We appreciate all feedback. We are so pleased you are happy with our services! Many thanks Alexandra Cussans Practice Manager
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Review titled My experience
Rated 2 stars out of 5
by Anonymous - Posted on 22 August 2023
Needed a further appointment for treatment but the next available appointment was February. Paid £28.50 for the check up which felt pointless seeing as the treatment I need can’t be done till February when my teeth may be worse, felt like a waste of time and money.
Visited August 2023
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Review titled Jem Dental Care
Replied on 11 September 2023
Thank you for your feedback. We are a very busy practice and we book the next available appointments that suits your requirements, sometimes this can be quite a way in advance. We can however add you onto our short notice cancellation list so that if we get an opening sooner we would be happy to fit you in. Kind regards Alexandra Cussans Practice Manager
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Review titled My experience
Rated 2 stars out of 5
by Anonymous - Posted on 04 August 2023
Felt Receptionist was very rude like she was forced to work. It’s ok to have sign’s saying respect the staff they need to have one behind desk say respect the patient. Anyway dentist and assistant was very helpful
Visited July 2023
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Review titled Jem Dental Care
Replied on 11 September 2023
Thank you for your comments. We have discussed this on a one to one basis with the reception team and used it as a training tool for the future. I am sorry that you are unhappy with our service on the day. Kind regards Alexandra Cussans Practice Manager
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Review titled My experience
Rated 3 stars out of 5
by Anonymous - Posted on 03 August 2023
Receptionist chewing gum No toilet paper, soap or hand drying facilities in toilet Dental chair wet, good to see it was washed between pt but when i pointed out it was wet just told yes its wet as just been washed! Went out with a damp bottom and back No positive pt identification or introductions to staff in procedure room Every time the dentist put the little mirror in my mouth she clattered it off a tooth when she took it out of my mouth. When you are nervous it really makes you jump. I am anxious about the treatment that i need but appt isn't until Oct so should have had time to calm down but i am concerned about standards in Practice. Been a pt here for nearly 20 years
Visited July 2023
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Review titled Jem Dental Care
Replied on 11 September 2023
Thank you for your feedback. Chewing gum in the reception area is not acceptable and I will be following this up with the team. Our toilet facilities for hand drying was taken out of service during Covid. We followed guidelines that were implemented at the time and we continue to follow them. If there was no toilet paper, then I apologise for this as it it regularly stocked up. I am not sure why you are waiting until October for an appointment as we have plenty of availability. If you request a specific timeslot, for example before or after work or after school then these do get booked up in advance but we have plenty of appointments available throughout the day. If you would like to discuss this in greater detail I would be happy to speak to you on a one to one basis. Kind regards Alexandra Cussans Practice Manager
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Review titled My experience
Rated 5 stars out of 5
by Abdul G - Posted on 03 August 2023
The care and dedication I received was fantastic looked after my teeth 100% sorted xtra work which was completed in one visit thanks
Visited July 2023
Provided by Working Feedback
Review titled Jem Dental Care
Replied on 11 September 2023
Thank you for your response!! We appreciate all feedback. We are so pleased you are happy with our services! Many thanks Alexandra Cussans Practice Manager
Provided by Working Feedback
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Review titled My experience
Rated 5 stars out of 5
by Margaret C - Posted on 07 July 2023
Was seen much earlier than my appointment time, very good service. Fantastically nice dentist, she is so nice.
Visited July 2023
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Jem Dental Care has not yet replied.