Phoenix Orthodontic Practice
13/14 Mary Rose Mall, Beckton, London, E6 5LXContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Disappointed
Rated 2 stars out of 5
by Anonymous - Posted on 12 February 2025
My 13 year old daughter was referred by her dentist for braces to Phoenix orthodontic, they refused the treatment saying she has to go private.
Visited February 2025
Review titled Phoenix Orthodontic Practice
Replied on 28 February 2025
Dear Anon, Thank you for your feedback, we are sorry to learn that you were unhappy following your visit to our practice. We would like to apologise that we were unable to treat your child for braces. The NHS are strict on criteria for braces. If a patient does not meet the criteria, we explain this to the patient. We may be able to offer the treatment on a private basis and would come with charges. Please accept our apologies and be assured your valuable feedback has been shared with the team to help improve our service. If we can be of any further assistance please contact us directly at the practice. Many thanks, The Dental Team
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Review titled Efficient
Rated 5 stars out of 5
by Anonymous - Posted on 24 January 2025
The appointment time was the most considerate i have ever been given. I mean 9am and you are seen by 8:50am. Lods returned to school omgoodd. All the staffs were great.
Visited January 2025
Review titled Phoenix Orthodontic Practice
Replied on 10 February 2025
Dear Patient, Thank you for leaving us your feedback. We continuously strive to provide good quality patient care and service. We are really pleased to hear you are happy with the service you received from our team. Many thanks, The Dental Team
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Review titled Highly recommend all round good practice
Rated 4 stars out of 5
by Anonymous - Posted on 29 January 2025
Reception staff are the nicest people I’ve experienced across the nhs I’ve visited the practice twice and had one one call and each time was a different member of staff and all were polite and helpful the phone call I felt the lady went above and beyond Practice is clean and you are seen on time Dental staff also very good and explained things well
Visited January 2025
Review titled Phoenix Orthodontic Practice
Replied on 10 February 2025
Dear Patient, Our staff work really hard to ensure patients are really well cared for throughout their visit from start to finish. We are really pleased you are happy with our staff and service. Thank you for leaving us your feedback. Many thanks, The Dental Team.
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Review titled Great practice
Rated 4 stars out of 5
by Anonymous - Posted on 25 January 2025
The clinic dentist as soon as you get there the peuple are really Lovely and the doctor treats your conditions really quickly, as I had tooth gapping Space and I had to put braces
Visited January 2025
Review titled Phoenix Orthodontic Practice
Replied on 10 February 2025
Dear Patient, Thank you for leaving us your feedback. We continuously strive to provide good quality patient care and service. We are really pleased to hear you are happy with the service you received from our team. Many thanks, The Dental Team
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Review titled Fantastic Practice, Service, customer care
Rated 5 stars out of 5
by Anonymous - Posted on 24 December 2024
The receptionist are welcoming, friendly and very professional! They were able to attend to my childs needs. The dentist was very good she was able to explain the process and what needs to be done next. Found this very reassuring as a parent. She was focused on the work and clearly knew what she was doing
Visited December 2024
Review titled Phoenix Orthodontic Practice
Replied on 17 January 2025
Dear Patient, Thank you for leaving us your feedback. We continuously strive to provide good quality patient care and service. We are really pleased to hear you are happy with the service you received from our team. Many thanks, The Dental Team
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Review titled Such an amazing place
Rated 5 stars out of 5
by Anonymous - Posted on 28 December 2024
The staff where so lovely to my daughter and we got seen so quickly and now my daughter has amazing teeth
Visited December 2024
Review titled Phoenix Orthodontic Practice
Replied on 17 January 2025
Dear Patient, Thank you for leaving us your feedback. We continuously strive to provide good quality patient care and service. We are really pleased to hear you are happy with the service you received from our team. Many thanks, The Dental Team
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Review titled Friendly
Rated 5 stars out of 5
by Anonymous - Posted on 24 November 2024
Friendly professional and respectful all the staff were helpful and accommodating. We didn’t wait long for the appointment as they were on time so that was a good experience too!!
Visited November 2024
Review titled Phoenix Orthodontic Practice
Replied on 17 January 2025
Dear Patient, Thank you for leaving us your feedback. We continuously strive to provide good quality patient care and service. We are really pleased to hear you are happy with the service you received from our team. Many thanks, The Dental Team
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Review titled not a great practice
Rated 2 stars out of 5
by Anonymous - Posted on 01 January 2025
I got referred here for braces and my first orthodontic appointment here was not informative at all and did not receive much explanation about my treatment.The orthodontist just told me 2 things and did not explain what was going to be done in relation to braces and was very quiet.Therefore,I did not have the greatest experience here due to the lack of information or insight given.
Visited November 2024
Review titled Phoenix Orthodontic Practice
Replied on 17 January 2025
Dear Patient, Thank you for your feedback following your recent appointment. We are really sorry to learn you felt everything wasn’t explained to you at your recent appointment. We are always looking at ways to improve our service and your feedback has been passed on for to the team to help improve our service. If you have any questions, please do not hesitate to contact us directly at the practice we would be more than happy to help. Many thanks, The Dental Team.
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Review titled I am so so pleased with every single person
Rated 5 stars out of 5
by Anonymous - Posted on 07 November 2024
Its been a year since we started seeing Dr. and I can not Thank him enough. Such a humble and professional. I always repeat to my daughter how lucky she is to get this Doctor. All the staff is so lovely. All the receptionists are amasing. Professional. Many thanks to all of them. Hygiene level is on top!!!
Visited November 2024
Review titled Phoenix Orthodontic Practice
Replied on 17 January 2025
Dear Patient, Thank you for leaving us your feedback. We continuously strive to provide good quality patient care and service. We are really pleased to hear you are happy with the service you received from our team. Many thanks, The Dental Team
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Review titled Good practice
Rated 5 stars out of 5
by Kristian - Posted on 05 November 2024
I was there for braces. The receptionist was kind . I had to waiting only 2 minutes. The dentist was kind and looks good specialist.
Visited October 2024
Review titled Phoenix Orthodontic Practice
Replied on 17 January 2025
Dear Patient, Thank you for leaving us your feedback. We continuously strive to provide good quality patient care and service. We are really pleased to hear you are happy with the service you received from our team. Many thanks, The Dental Team