Mayflower Medical Group
Stirling Road Medical Ctr, Stirling Road, Plymouth, PL5 1PLContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Pensioners
Rated 1 star out of 5
by Anonymous - Posted on 02 June 2023
I am a relative of 2 patients in Stirling Road surgery they are not treated well at all they are pensioners and they do not have the internet and i am not always available to book appointments on there behalf but when an 82 year old man is standing in the surgery begging for an appointment Nest time please help him he was met with "do not call 111 in surgery hours go home and a GP will call you " they didn't I then had to call the surgery and beg for help he then ended up in hospital after someone finally call for an ambulance next time put patients on a list for the GP/nurse to call back so then your patients with respiratory problems are seen "please please remember not all pensioners have they internet to be able to book their appointments "
Visited March 2023
Review titled Mayflower Medical Group
Replied on 07 June 2023
Dear Relative, Thank you for taking the time to provide this feedback and I am sorry that you have cause to raise this concern. Unfortunately, I am unable to look into the issues specifically without the patient details. I would therefore ask you to contact me directly at d-icb.mayflower.feedback@nhs.net or via "Have your say" on our website. We have recently implemented improvements to patient access which involves using econsult wherever possible. However, patients can still contact us by phone also. We encourage everyone to use econsult who is able to do so, in order to reduce waiting times for people who do not have access to the internet. We do not book appointments at reception as we have a total triage approach to try to ensure that the service is equitable for all. I would appreciate the opportunity to understand the context of this situation and would ask that you get in touch with me as above. Yours sincerely, Jo, Head of Governance and Improvement
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Review titled Terrible, worst Dr's surgery I've ever had to deal with
Rated 1 star out of 5
by Anonymous - Posted on 21 February 2023
It's almost impossible to get any kind of help from this surgery. If you have an issue that can't be dealt with by a livi video appointment, you have no chance of actually seeing a Dr. I've been trying for days to see someone, 111 have told me I need to see a Dr, the pharmacist has said I need to be seen, ive spoken to the 'gate keepers' at the surgery multiple times, been promised call backs that haven't happened. Terrible service, rude staff, I can not understand how they were classified as 'good' recently. Nothing has improved.
Visited February 2023
Review titled Mayflower Medical Group
Replied on 27 February 2023
Thank you for taking the time to provide this feedback. We are sorry that you have had this experience. We would like to look into this matter further and resolve it for you. Therefore, please could you contact us either by email on d-icb.mayflower.feedback@nhs.net or complete our feedback form on our website under "have your say" We are committed to continuous improvement and act upon the feedback we receive from our patients so we hope you will take the opportunity to send your feedback to us directly. Kind regards, Mayflower Governance & Improvement Team
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Review titled Awful
Rated 1 star out of 5
by Anonymous - Posted on 10 February 2023
Do not use!!!! Never get through. Specialist has been in contact 3 months ago, 5 e-consults later and my prescription is still wrong everytime. Then pharmacy say I can’t have it because it’s not been put through by them. Sure thanks, I’ll just keep having seizures until they sort it in another 3 months then! Completely unhelpful, looking for another GP as this one is the lowest of the low. Find somewhere else if you’re looking
Visited February 2023
Review titled Mayflower Medical Group
Replied on 20 February 2023
Dear Patient, Thank you for taking the time to provide this feedback. I am sorry that you have had this experience. I would like to look into this and resolve it for you. Therefore, could you please email d-icb.mayflower.feedback@nhs.net or complete our feedback form on our website under "have your say" We are committed to continual improvement and act upon the feedback we receive from our patients so I hope you will take the opportunity to send your feedback to us directly. Kind regards, Jo Beniston, Head of Clinical Governance and Improvement
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Review titled disgraceful
Rated 1 star out of 5
by mik - Posted on 27 February 2023
after putting in an econsole 10 days ago phoned today to be told there was no record of it after receiving an email from them confirming my econsole this is just one of a list of things nothing has changed since take over it seems to be getting worse
Visited February 2023
Review titled Mayflower Medical Group
Replied on 16 March 2023
Dear Mik, I am sorry that you have a problem with your e-consult and thank you for letting us know about this issue. I invite you to send this feedback via the online form on our website under "have your say" or email the governance team at d-icb.mayflower.feedback@nhs.net and include your full name and contact details. The team will then look into your case and understand what has gone wrong. I am sorry that you do not feel improvements have been made but I want to assure you that we continue to work hard to provide good care to our patients and are very close to launching new solutions to meet the current demand on Primary Care. Please contact the team by one of the methods stated above and someone will be able to discuss your case with you. Thank you once again for providing this feedback and we look forward to hearing from you. Yours sincerely, Jo, Governance and Improvement Team
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Review titled Terrible
Rated 1 star out of 5
by Paul - Posted on 04 March 2023
Just don't bother! I have long term health conditions and it took eight days and 2 econsults before anyone called back. The approach from the surgery feels like if we leave it long enough you will go elsewhere. Reception staff are unhelpful and seem to enjoy this situation.
Visited February 2023
Review titled Mayflower Medical Group
Replied on 06 March 2023
Dear Paul, Thank you for taking the time to provide this feedback. I am sorry that you have had a poor experience. In order for me to help you, can you please submit your feedback via our website under "have your say" or email: d-icb.mayflower.feedback@nhs.net Once I have all the information I can help to resolve the issue. Thank you, Jo, Governance and Improvement Team
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Review titled Always there for me
Rated 5 stars out of 5
by Claire Stanton - Posted on 24 April 2023
In a world where complaints are the norm I want everyone to know that this practice has been brilliant. I have had numerous problems with knees and hips, plus other problems and they have always been there to help. 5 star service and thank you so much. I have never been disappointed. The e consult form is brilliant for busy people and for when things aren’t urgent. You can fill in your personal problems and someone comes back to you. If something is urgent they have always helped.
Visited January 2023
Review titled Mayflower Medical Group
Replied on 24 April 2023
Dear Claire, Thank you for taking the time to write this feedback. I am happy to hear that you have had a positive experience of our services and that you find econsult a brilliant way to contact the practice. We always try to respond to urgent issues in a timely way so it is good to know that this is your experience. I will share your feedback with our staff as it makes their day to hear good things from our patients. Once again, thank you. Yours sincerely, Jo, Governance and Improvement Team.
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Review titled Don't even bother
Rated 1 star out of 5
by Ruth Keen - Posted on 25 November 2022
Worst surgery I have ever come across, 2 year old very poorly (111 said he needed to be seen by a Dr within an hour) surgery diagnosed a virus over the phone without even seeing my child!!!!. Each time he's been like this he's been rushed to hospital either by ambulance or myself. Only offered an appointment by txt after hanging up on them at another surgery and obviously just to keep me quiet. Worst surgery
Visited November 2022
Review titled Mayflower Medical Group
Replied on 01 December 2022
Thank you for your feedback and I am sorry this has been your experience of Mayflower Medical Group. In order that we can look into this in more detail please could you contact the Governance Team via email on d-icb.mayflower.feedback@nhs.net. Thank You Clinical Governance Lead Mayflower Medical Group
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Review titled Thank you so much!!!
Rated 5 stars out of 5
by Jackie Hallett - Posted on 30 October 2022
I have recently moved and this was my first visit and experience of Sterling Road Medical Centre. All I can say is I was impressed, highly qualified nurses and practitioners who gave me the time to really listen. I cannot fault the service. Efficient and Caring! I would personally like to thank the lovely staff that helped me yesterday.
Visited October 2022
Review titled Mayflower Medical Group
Replied on 31 October 2022
Thank you so much for this review. I will ensure this is passed onto the relevant staff and management at the surgery
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Review titled Lamentable
Rated 1 star out of 5
by Anonymous - Posted on 19 October 2022
I had a telephone appointment booked, it didn't happen. Went to the surgery to find out why. Their response was, ' the appointments always run over ' if they know this why tell a me it would be before 12.30 ! Told me I would be called next, we'll I wouldn't be there as I'd waited in all morning and had to go somewhere else. Offered me 4 pm appt ' , then said the Dr didn't work that late... then said she'd call my mobile. I pointed out that I didn't wish to be discussing medical issues whilst out, this was highly inappropriate. I now have an appointment for Friday, at least this time she was honest in telling me it could be anytime. Another lamentable service from this surgery. Please don't respond, having read your previous ones they repeat as if written by a robot.
Visited October 2022
Review titled Mayflower Medical Group
Replied on 21 October 2022
Thank You for your review of Mayflower Medical Centre and I am sorry you feel you have had a bad experience at our surgery. Please could I request that you make contact with the site manager Caroline Gibbons as she was present at the time and may be able to offer some clarity on the event. Thank You
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Review titled Indifferent
Rated 1 star out of 5
by Anonymous - Posted on 26 August 2022
Had less than 5 minutes from a half hour appointment. he didn't listen to me at all .didn't tell me results of tests I was enquiring about .didn't respond at all to me saying I think I'm severely depressed as my meds were stopped due to a movement disorder. Didn't respond to me expressing that i could not cope with the physical pain I've managed for over 30 years .Couldn't get me out the door fast enough .I'm in pain and suicidal.and drowning due to copd ..I am at risk and there was no acknowledging that in the slightest
Visited August 2022
Review titled Mayflower Medical Group
Replied on 31 August 2022
Dear Patient, Thank you for your feedback and I apologise that the service you received did not meet with your expectations. I would like to be able to investigate this further in order that we can learn from events and improve our patient experience. We now have a dedicated email address for patient feedback that is monitored by our clinical governance team. Please email us on d-icb.mayflower.feedback@nhs.net Thank You Karen Mitchell (Clinical Governance Lead)