Mayflower Medical Group
Stirling Road Medical Ctr, Stirling Road, Plymouth, PL5 1PLContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Disgraceful service
Rated 1 star out of 5
by Anonymous - Posted on 25 August 2022
Hospitalised with vertigo 7 weeks ago condition not gone away.Had a Livi video consult with doctor and he said I needed a appointment next day ,the practice phoned me back and they said they could not see me until 2nd September. I am 71 live on my own and falling all over the place . But no luck In getting an earlier appointment
Visited August 2022
Review titled Mayflower Medical Group
Replied on 31 August 2022
Dear Patient, Thank you for your feedback and I apologise that the service you received did not meet with your expectations. I would like to be able to investigate this further in order that we can learn from events and improve our patient experience. We now have a dedicated email address for patient feedback that is monitored by our clinical governance team. Please email us on d-icb.mayflower.feedback@nhs.net Thank You Karen Mitchell (Clinical Governance Lead)
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Review titled Absolutely terrible
Rated 1 star out of 5
by Anonymous - Posted on 28 June 2022
Tried Booking an appointment for this Surgery, was on the Telephone 30 Minutes , managed to get through to speak to someone 8-30 am and was promptly told no appointments left and also told the Surgery only works half a day, call back tomorrow, gave up and ended up going to A & E. They are notorious for bad service, NHS was supposed to be rectifying this but nothing appears to have been done !!!!!!!!!!
Visited June 2022
Review titled Mayflower Medical Group
Replied on 31 August 2022
Dear Patient, Thank you for your feedback. I would like to be able to investigate this further in order that we can learn from events and improve our patient experience. We now have a dedicated email address for patient feedback that is monitored by our clinical governance team. Please email us on d-icb.mayflower.feedback@nhs.net Thank You Karen Mitchell (Clinical Governance Lead)
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Review titled No wonder 111 and hospitals are stretched
Rated 1 star out of 5
by Ruth Keen - Posted on 09 June 2022
Currently have a poorly 5 year old, called at 8am after econsult said we needed to seek medical assistance. 8 hours and still nothing!!! Just called to see when to expect a call or appointment to be told he won't get a call till tomorrow!!!!! He has a temp of 39.1 which won't go down with calpol and now been told to wait 2 more hours and call 111. Disgusting they are allowing a 5 year old to be like this!!!!!!!
Visited June 2022
Review titled Mayflower Medical Group
Replied on 13 June 2022
Thank you for leaving a comment on our page. We are sorry to hear of your recent experience. As you have left your details we will investigate the concerns in which you have raised with a clinical review and our site manager will make contact with you following this. Thank you, Mayflower Medical group